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Malaysia Airlines / flight departure date change

1 Malaysia


My name is Syazana and my booking reference number is Kkht7d (26th Jan to 31st Jan)I have amended my booking to change the departure date to feb 2nd and already paid but i havent gotten any confirmation email from Mas. So today i called customer service and they said that the payment was receieved but due to technical issues, they said they will refund the money and my extension was not completed.
I am very disappointed to hear this as i have already paid for the hotel to accomodate my extended stay in tokyo. And MAS had not told me or inform me about the issue beforehand. Not to mention, MAS will only refund my money in 14 days.
When i asked the customer service person to rebook the flight, the price for those dates had already increase by quite a lot. This is entirely unfair to me as this is not my fault. This is simply an error in MAS's part and it is unacceptable. I hope u actions will be taken to recyify this issue.

Syazana Othaman

Jan 2, 2018

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