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Malaysia Airline System [mas] / payment

1 Malaysia Review updated:

I have make numerous call to malaysia airline in miri pertaining to usd 80 owed to me due to lost of products during my flight from kl-kuching-miri. Each time, officers been telling me they update their reimbursement and I don't know how much I spent on phone call alone. I been told that they have sent to me which I never received. This has happen a year ago and I have yet received anything except lies form their department in miri, sarawak. Very very bad service!!!And big liar!!!The only option for me is to get legal redress!!!

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  • Te
      9th of Oct, 2012
    0 Votes

    I just want to complain about mas check in counter staff, name Ana, counter B14, Time:9:50pm, date:09/10/12.she was very no manners and service was bad .not helpful to customer.dont look down ppl because is economy class.

  • Yo
      25th of May, 2013
    0 Votes

    I have bad experience with Malaysia Airline and hope you can appeal for me
    after I missed the connecting flight from KL to Labuan

    I explained to the check-in counter staff that there is no announcement on
    the change of gate for Labuan connecting flight and no staff to guide me
    upon my arrival to KL. I told them that the departure screen wordings are
    small, difficult to see as the wordings change too fast. They announce my
    name / final call to board the plane but give me very little time (about 5
    minutes) to rush to the new gate only to see the aircraft elevator shaft
    retrieving. I also told them that I was first time in KLIA and not familiar
    as the gate distant is quite far apart.
    The check-in counter staff refers me to the ticketing counter (next to C1)
    and I explain the same to them. Both the counter staff spoke with each
    other on the phone and they did not accept my explanation.

    The ticking counter staff give me 2 options:
    1. Pay RM124 to be put on waiting list on the next flight at 1855
    2. Pay RM427 to get confirm seat on the next flight at 1855
    I chose option 1.

    I check with the both counter staff several times on my chances of seat
    under the waiting list but they told me that I have to wait till 1820 for
    the answer. The queuing service at the ticketing counter is slow (about
    half to serve per passage and no place seat while waiting). They were
    unfriendly towards my enquiry on the waiting list.
    At 1815, the check-in counter staff (Domestic Standby, B18) told me the
    flight is full and give me 2 options:
    1. Pay RM937 for the business class seat (still available)
    2. Put on waiting list again for the next day flight

    I told them that they put me in difficult position and gave me very little
    time to react (only 20 minutes prior to check-in and departure). The
    check-in counter staff said they will close the gate in 1 minute time and
    asked me to decide immediately.
    I have no choice but to choose option 1 as my customer expects to meet me
    at 7.30 a.m. the next day.
    The encounter above makes me feel bad about Malaysia Airline service and
    their treatment to passager

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