SUBMIT A COMPLAINT / locked out of account

Toronto, OH, Canada Review updated:

This is the world's worst email service. I typed in the password wrong on my brand new account and was locked out. Filling out the online customer service form was a complete waste of time. I filled out the customer service form three times after three days had passed since I first requested help. The people at do not care one whit as to whether you can access your email or not. I searched for their reviews and found that others had the same problem. There is a complete disconnect between the techs and management. The techs seem to be having one big party--as they are completely and wholly unresponsive! I cannot access some needed business emails because of this company's complete indifference!

Jan 28, 2015
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  • Rw
      17th of Mar, 2013 - refusal to delete accou nt
    United States

    I twice deleted my account after experiencing numerous technical glitches, and twice was acknowledged, but continued to accept messages. I contacted customer support as was told that they could not "delete a free e-mail account for security reasons. They are holding me hostage.

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