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4.5 247 Reviews

Mail.com / 1&1 Mail & Media Complaints Summary

2 Resolved
23 Unresolved
Our verdict: If considering services from Mail.com / 1&1 Mail & Media with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mail.com / 1&1 Mail & Media reviews & complaints 37

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Newest Mail.com / 1&1 Mail & Media reviews & complaints

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6:06 pm EDT
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Mail.com / 1&1 Mail & Media mail.com and cancelled premium service

Dear Sir/Madam
REF: Complaints Re: C957069983 Re: C957069983 C957069983 C957069983

Your premium support have had 5 months to resolve your miserable software issue on logon into my account. Time deadlines mean nothing to them, yet they are very good ignoring repeated requests to solve their own problem so I am not inconvenienced every time I login to access emails! as you can see they cannot even manager to get the complaint number right there are 2 complaints about this issue and their total lack of interest if fact the phrase arrogance fits them better!.

So having read the reviews about your complaints handling it seems it is your company policy to continually hack customers off! by doing nothing now this is your chance to prove them wrong.

Desired outcome: REMOVE THE OFFENDING LOGIN SCREEN!!

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4:13 pm EST

Mail.com / 1&1 Mail & Media email

Free EMail. ya for them to take from you, I had the setting for unlimited and they says OO 65GB but to my shock today, found out my emails only go back 1 year! I've been signed up since 2000, So my point of using this service was to keep all emails, currently I'm using about 65 mb for 1 years worth so i highly doubt that i hit the promised 65GB, I've never attached large files. never used a pop3 program. I stay away, 18 years of emails, why they didn't send me a email, was mostlike deleted by them. This whole this advertising free unlimited [censored], Ive should of know better than to trust a free account. DONT USE FOR LONG Term or just skip this service . 18 years gone. great. always backup but they don't provide a option to downloads messages expect pop3, which is a premium service.

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10:16 pm EST

Mail.com / 1&1 Mail & Media email

Over 10 years with this "so-so" company, mail.com
I was a customer before mail.com, when it was GMX.com
Now, in the past few months, my five email accounts are all having issues.
mail.com is LYING to customers, falsely accusing them of being spammers,
hackers, anything. CS reps sound like drug addicts and have no knowledge
of customer service or computer software. Unhelpful? Complain and mail.com employees will HACK your email, change your settings and information, block you, and even delete all your contacts.

Yes, mail.com did this to ME.

CS refuses to fix anything, or escalate the issue, or even give a name.
Then the problems just keep happening again and again.
Months of horrible CS.
CS gives WRONG answers, fails to read the complaint, FAILS to help.
CS is full of shoddy workers that need to be FIRED.

In a lifetime of giving and receiving good Customer Service,
NEVER have I seen such Horrible customer service as mail.com
in the past few month. January, 2020

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12:05 pm EDT

Mail.com / 1&1 Mail & Media mail.com blocked access to my account

I am an extremely upset premium subscriber. On Thursday night, the access to my account was blocked, as you term it, for suspicious activity. Despite submitting several contact forms asking to be unblocked, I was not unblocked until late in the day on Friday when I finally called customer support. Now I am missing almost 24 hours worth of email, and I was expecting an EXTREMELY IMPORTANT email on Friday. How do I retrieve it?

Your support people say I can't, but if only my access was blocked, those emails should be in my account...I just couldn't see them because I couldn't log in. Support says they are not, but that does not make sense. According to the message, my access was blocked, not my account.

And I don't even understand why you would suddenly lock my out of my own account, one that I pay for. Why did you do this? The only thing I can think oif is that I recently went on vacation to California, as I sometimes do, and was accessing my account through my phone. But I access through my phone all the time and I returned on Wednesday, not Thursday night. I think this is a very unprofessional thing to do.

How do I get my emails back? This is important and I pay for your services.

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Knox62
, US
Aug 27, 2019 8:40 pm EDT

Mail.com has blocked my account twice. The first time I got it back. This time they say it is permanent. I have appointments, addresses, receipts, etc. on that site that I can no longer access. This happened after I used a different computer to log in at a hotel. People do that all the time. I constantly logged out of email as they want you to do. The company does not seem to care whether they have clients or not. I would not recommend this service to anyone.

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5:25 pm EDT

Mail.com / 1&1 Mail & Media free email platform

I tried to access my free account that I've had for more than a year with MAIL.com on July 1, 2019. When I entered my password an alert popped up on the screen telling me that because of "suspicious activity" my account had been blocked. "For my protection" they asked me to change my email account password. I tried to do that but the Mail.com system refused the password. The system said the answers for the security questions were incorrect. I contacted customer support and all I received were pre-written messages that told me to take the same actions the advisory message on the screen did. Nothing worked. When I contacted customer service after 2 days of trying to access the account their response changed. They said they didn't have record of my account. They asked for all kinds of information to prove it existed in the first place.

Mail.com blocked my account. Now they can't even find it. This platform is not secure and there is no customer service. They are better, more secure free email platforms. Avoid MAIL.com.

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8:23 am EDT

Mail.com / 1&1 Mail & Media I got hacked but they refuse to help me

I would advice you all to delete your mail.com mail addresses and find a more trustable mail service. Here is why:

My mail address which I used for 6+ years got hacked today. They changed the contact mail address and I cant remember the secret question's answer.

I've provided mail.com my ID Card's photo and sent that photo via the original contact mail adress(the original and the first one, which hackers changed into another email)

but mail.com's customer service just said they can't help me. I should follow password recovery steps which I already clearly told them I tried every single possibility but hackers already blocked those ways.

Long story short : if your mail.com account is hacked. it's not your mail address anymore according to mail.com customer services. Use another mail service. Don't lose your valuable information with mail.com

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12:04 pm EDT

Mail.com / 1&1 Mail & Media webmail services

This webmail is the worst in the world. Stay away from them.
You have no control over your account. They decide for you how you should use their mail services. They just decided to block my account for no reasons. I reached out to their customer services without any success. No flexibility. No communication. No support.You can't solve anything with Mail.com. Their definition of support is to block your account without any warning and/or explanation. Their support is totally absent. Their customer services couldn't care less of your situation and not willing to help you out. They told me "too bad."

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5:58 pm EST

Mail.com / 1&1 Mail & Media spam is rampant!

Out of the blue, one of my mail.com email accounts was FLOODED with very offensive spam. I keep moving them to the spam folder, but they keep coming, increasing more and more every day! I tried writing customer service, but just kept getting canned responses that didn't even address the problem. I have to clear out hundreds of spam messages every day. These are all easily identifiable spam messages. There is no excuse for mail.com not filtering better. I will be moving away from mail.com as quickly as I can.

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3:53 am EDT

Mail.com / 1&1 Mail & Media appalling service!

I think they should stop running their business. Too many unsatisfied customers saying the same.
I am one of them. Stop this mess, guys!
You need a huge update to make people use your service again. Junk is not getting properly filtered, so my inbox is overwhelmed by spam. It's terrible.
Everything is for 2008, so old, not practical and useless. Slow, takes a long time to get one simple email without photos, just a plain text.
Looks like you fired all of your programmers and hired a monkey who doesn't want money from you, just bananas.
That's how I can explain this mess you provide.
Horrible.

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7:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mail.com / 1&1 Mail & Media email service

I tried accessing one of my mail.com accounts recently and couldn't upon changing the password again I couldn't. I contacted them and they told me my account was deactivated due to the lack of activity which is nonsense. After arguing the point with them, they then said I had cancelled the account which again was nonsense. Eventually I received the following response, which is completely dismissive. It doesn't and won't end there as I intend to take this beyond their rude customer service department. Dear mail.com Member, Thank you for your message and your feedback! Please be reassured that we take the security of our members accounts seriously. Nevertheless, there is nothing we can do to reactivated the account. We are closing this ticket as resolved but if you have any questions in the future please don't hesitate to contact us and we are glad to assist. With kind regards, Your mail.com Support Team

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12:38 am EDT

Mail.com / 1&1 Mail & Media can't access email

I made a new email account for legal issues and have been unable to access account even once in the past 3 weeks. What a fraud of a company! I trusted them and got the shaft hardcore! They should be shut down. I'm lodging complaints with the BBB, FTC, anywhere and everywhere to save new persons from the misery they put me through. Every ad company on their homepage will be notified also!

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MkStItCh
West Seneca, US
May 30, 2015 6:38 am EDT

You can not access an email account so you are going to go on a quest to try and discredit a company...

You have WAY too much time on your hands...

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5:42 pm EST

Mail.com / 1&1 Mail & Media locked out of account

This is the world's worst email service. I typed in the password wrong on my brand new account and was locked out. Filling out the online customer service form was a complete waste of time. I filled out the customer service form three times after three days had passed since I first requested help. The people at mail.com do not care one whit as to whether you can access your email or not. I searched for their reviews and found that others had the same problem. There is a complete disconnect between the techs and management. The techs seem to be having one big party--as they are completely and wholly unresponsive! I cannot access some needed business emails because of this company's complete indifference!

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rwoodb
Columbia, US
Mar 17, 2013 6:16 pm EDT
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I twice deleted my mail.com account after experiencing numerous technical glitches, and twice was acknowledged, but mail.com continued to accept messages. I contacted customer support as was told that they could not "delete a free e-mail account for security reasons. They are holding me hostage.

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12:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mail.com / 1&1 Mail & Media premium account feature does not work.

Call # C408049542 from 12/23/13 does not fixed and payment was not return.
Premium feature "Forward rule" does not work.
A lot of messaging with Mail Support group stay without any results and even without any follow up and close out feedback. Mail.com group choice "to keep silence".
I am already ready to give up of the feature but my asking to return my Premium Account payment stay without answer too. It is not make Mail.com to customer oriented application.

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7:30 am EDT
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Mail.com / 1&1 Mail & Media poor sevice

I feel Mail.com is a huge scam, its a free email site that uses hacking to spam persons; mainly friends and contacts that you have on your email contact list, and maybe others? Since I opened an email account with Mail.com, Iv had alot of spam emails sent to all my contacts using my Mail.com address, as if the spam was from me, I even had the same spam sent to my other current email account using my Mail.com account, advertising breast enlargements, viagra, and other ads, these ads are embarrassing because they were also sent to all my friends family, coworkers, and other contacts using my email account. Complaining does no good and I was told by Mail.com that the only way to unsubscribe and deletse my account was to not click on it for maybe three years?, so for three years the hacker or hackers can continue spamming my friends and family and others, I have not gone to my account to read my email in a year, my email is full and I cant delete it to speed up my computer because if I do my account will be updated again and it will take that much longer to be rid of it for good, because Mail.com does not care about hackers makes me think mail.com may BE the hackers?, if not then that site is VERY unsecure, I had hoped that my bank account was not hacked?, i changed all my passwords, it seems thats all I could do? I did have someone steal my bank card info and purchased a $400.00 laptop online, I had to close my account and open a new account, I cant say for sure Mail.com had something to do with it?, but I know my Mail.com account was hacked, at present my friends are still getting spammed, and they complain to me that im sending them junk mail. I have a couple more years to put up with it, and then hopefully my account will be deleted for good.

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3:46 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Mail.com / 1&1 Mail & Media - impossible to cancel premium account

I have been trying to cancel my premium mail account for over a year. Their own admin control panel does not contain the option to downgrade the account or opt for their "free" service so I sent them an e-mail request asking them to cancel for me. They refuse to admit they received my request despite my producing their own e-mail acknowledgement. Now they...

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2:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mail.com / 1&1 Mail & Media they will not cancel my account

Mail.com is the worst company I have ever used! Their customer servcie is horrible! They will not cancel my service, after my email account from them was hacked! I have not been able to log-in for almost 3 months and even after being told they canceled my account, they now say they cannot until I provide the same information I have provided over and over. The information they are requesting is even in the emails attached to the current correspondence they send back to me!
DO NOT EVER USE THIS SERVICE AND PLEASE PASS THIS ON TO EVERYONE YOU MAY KNOW!

Read full review of Mail.com / 1&1 Mail & Media and 4 comments
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mikethemix
Leatherhead, GB
Jul 10, 2012 11:52 am EDT
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Update: They eventually agreed not to pursue me for money, apologised and told me my account would be downgraded to free within a few days. However, two months later the account is still unavailable to me since the logon screen takes me to a screen which still asks for money!

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T
Terry Sz
Owego, US
Jul 10, 2012 10:17 am EDT
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I have tried for over 4 years to cancel my premium account. I found out who ownes the Mail.com domain and am going to write the attorney general in both states that he has physical addresses in. This will probable start an investigation and perhaps they will either change the way they do business or will be shut down..

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mikethemix
Leatherhead, GB
Apr 29, 2012 3:55 am EDT
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absolutely agree

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mikethemix
Leatherhead, GB
Apr 29, 2012 3:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have very similar experience, they will not cancel my account despite 15 months of asking them to terminate. They just keep asking for money!

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9:49 pm EDT
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Mail.com / 1&1 Mail & Media - email account disappeared!

I have been a loyal mail.com user for approximately TEN years. I have so much information and important correspondence saved in this account and then suddenly I am unable to login. During that time I am trying to contact customer service with no response and I realize the account is no longer receiving incoming mail and everything is bouncing back! It take...

Read full review of Mail.com / 1&1 Mail & Media and 21 comments

Mail.com / 1&1 Mail & Media Customer Reviews Overview

Mail.com, operated by 1&1 Mail & Media, offers a range of digital communication services. Their primary offering is a free email service with a variety of domain options to personalize email addresses. Additionally, Mail.com provides an online news portal that aggregates articles from various topics. Users can access additional features such as an organizer, which includes a calendar and address book. The platform is designed to cater to both personal and professional communication needs, with an emphasis on user-friendly interfaces and accessibility across devices.

Mail.com / 1&1 Mail & Media In-depth Review

In summary: Mail.com, operated by 1&1 Mail & Media, offers a range of email services with unique features such as a vast selection of domain names. The platform provides a user-friendly experience with a focus on security and privacy, though it may have some limitations in terms of integrations and advanced features compared to its competitors.

Overview of Mail.com / 1&1 Mail & Media: Mail.com is part of the 1&1 Mail & Media company, known for providing a variety of internet services. They offer a free email service with an emphasis on providing a large selection of domain names, catering to a wide range of personal and professional interests.

User Experience and Interface: The Mail.com website is straightforward, making it easy for users to navigate. Its mobile app is functional, ensuring users can manage their emails on the go. The platform includes accessibility features to accommodate all users.

Email Features and Functionality: Setting up an email account with Mail.com is a simple process. The service includes basic inbox management tools, reliable email sending and receiving capabilities, and additional features such as a calendar, task manager, and cloud storage options.

Security and Privacy: Mail.com takes data protection seriously, employing measures like two-factor authentication and encryption to safeguard user information. Their privacy policy is transparent, detailing how user data is handled.

Performance and Reliability: While specific server uptime statistics are not provided, Mail.com is generally known for its reliable service. The speed of service is adequate for most users, and the company is responsive to incident resolution.

Customer Support and Resources: Mail.com offers customer support through various channels, including email and a comprehensive help center. They provide a knowledge base for self-service support, though the availability of live support may vary.

Pricing and Plans: Mail.com offers a basic free email account with the option to upgrade to a premium service for additional features. Subscription options, payment methods, and billing cycles are clearly outlined, as is the cancellation policy.

Integrations and Compatibility: The service has limited third-party app integrations but is compatible with various devices and operating systems. It supports standard email clients through IMAP and POP3 protocols.

User Reviews and Testimonials: Customer satisfaction ratings for Mail.com are mixed, with users praising the unique domain names and criticizing the lack of advanced features. Commonly reported issues are often addressed in updates.

Pros and Cons: Mail.com offers the advantage of unique email domains and a focus on security, but it may fall short for users seeking extensive integrations and advanced business features.

Final Verdict and Recommendations: Mail.com is a solid choice for individuals seeking a basic email service with unique domain options. It may not be the best fit for businesses or users who require advanced features and integrations. It stands as a viable alternative to mainstream providers for personal use.

Updates and Future Outlook: Mail.com periodically updates its platform to enhance user experience and security. Planned developments are aimed at maintaining the service's competitiveness in the evolving digital landscape.

Conclusion: Mail.com is a competent email service provider that caters to users looking for a straightforward, secure email experience with a personal touch through its variety of domain names. While it may not satisfy all professional needs, it remains a strong contender in the free email service market.

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