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MagicJack / manufacturing

United States, Texas, Houston Review updated:
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Magic Jack
The Magic Jack plugs into a USB port. I have enjoyed using my Magic Jack for over a year but last night the unit broke away from the USB plug and fell to the floor. The USB plug appears to have had 4 points that were soldered (not well) to 4 points inside the unit and that's all that held the 2 parts together. The Magic Jack is too heavy for the plug. I always noted that the weight made the unit hang down a bit. They won't replace it since it broke on my end. I am not willing to pay another $50 or so to replace it. SO..IS THAT HOW THEY ARE ADDING TO THE BOTTOM LINE AND SELLING SERVICE SO CHEAPLY? By selling such poorly made units that they know you will have to replace them>


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N  27th of Apr, 2009 by 
Agree Disagree 0 Votes
Hi, I am in Trinidad West Indies and the Magic Jack works very good. I had some problems to set up cause of fire wall. they set it up remotely for me. I love it
N  27th of Apr, 2009 by 
Agree Disagree 0 Votes
They helped me on the chat line
A  15th of Apr, 2010 by 
Agree Disagree 0 Votes
EXCELLENT: Furthermore, I have the same problem. Just try soldering the thing together! SURE...?!?! Copper tabs curl off the board etc. in short what seems a simple task requires a minimum $100 bench set-up. You'd think you could just buy another unit transfer your current number and download your contacts from an online contact back-up, however there may be Microsoft Outlook merge program which you should have had some common sense to use or your current back-up. Now, paying for a completely new Magic Jack Unit replacement after a reasonable warranty period is expired is fair but it is not available, So I buy another Magic Jack, for example, then I port my old Magic Jack number and then see if I can import from my back-up. Whhewww!! Still, I paid for two years of service yes? NO! That was for free as part of the deal. Remittance is to cost of manufacturing/distribution and admin operations, yes the product services cost... 19.95/yr., however within the initial offering these services are free, example answer.com for magic jack tech info and are at the mercy of their fees. However, porting my old Magic Jack # might return my service considering it is still working...seems logical ...no? It might even even give me a pop-up box asking me if I want import from my Outlook...oh! what logical hope! NOW the five year service is optional but that's at the time you buy the unit. SO, for an addition $20 on the original 39.95 pricing the unit and total services as part free( 2 yrs ) and then this optional upgrade of three years for that additional $20 thus 59.95. In other words you're getting 3 yrs service at the time you purchase the hardware. This is still some conjecture here, the idea is that you're offered hardware with the first 2yrs service free, as if the service cost them too much within the fixed overhead costs...I won't say anymore here about VOIP licencing here. The most draw backs of electronics units are their physical junction points Wifi's, Aircards have similar issues however there is reasonable recovery there.
It seems being ready willing and able to spend another $40 as long as porting your current magic jack # would be easy enough, as there is that option, however if you enter those menu's and it doesn't allow porting in your own magic jack number to the new one ...oh well! My suspicion is that if it successfully ports, downloading your contacts would be part of the execution program. I have yet to try this theory. Respectfully; entiky05@hotmail.com

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MagicJack Logo MagicJack
Customer Service
PO Box 6785
West Palm Beach
United States - 33405-6785
+1 800 624 4252
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