Lufthansa / reschedule my flight
I booked my ticket online on 10th April 2006, which was supposed to depart from Edinburgh to Frankfurt, then from Frankfurt to Shanghai directly. The invoice no is 5670209. After almost one month, I received a letter to say my flight has been scheduled because it is common at certain times of the year for airlines to amend their flight schedule. After scheduled, I will have to change flight at Frankfurt first and then change flight again at Munich, and the time for me to change flight at Frankfurt is only one hour and twenty-five minutes.
Since it is common at certain times of the year for airlines to amend their flight schedule, I don’t suspect it will be any big problem for my flight, however, at 27th Jun 2006 when I checked in at Edinburgh Airport, the staff only gave me one boarding card which was from Edinburgh to Frankfurt and she told me I have to check in at Frankfurt again to get the rest boarding cards. Then I began to worry about any possible problem I may encounter, such as the delayed flight, because it is also common for all flights at all time of the year. And also it was true in reality, the flight was delayed for 20 minutes, I was so nervous because only one hour left for me, especially I didn’t have boarding cards for the flights thereafter, when I finally found the place to check in, another disaster came out, the staff in Frankfurt Airport couldn’t give me boarding cards because she didn’t find my ticket through computer system, I showed her the letter which indicates my ticket invoice number and the flights, but it was no use, she refused to give me boarding cards unless I had paper ticket with me. Though I finally got help through Lufthansa Company at Frankfurt Airport, it was so big trouble for me just because you changed my ticket arbitrarily.
One month after I sent my complain, Lufthansa didn't give me any reply!!
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