Lucille Roberts / bad service
First of all, I have been a member of Lucille Roberts Gym for 2 years now. It is smelly, the equipment is old and often broken, and their hours are less than convenient for anyone with a full time job. However, the membership fees are $20 a month, and being a student, this was the only gym that fit my budget.
For my birthday in April I got money from family. I decided to purchase a number of personal training sessions to get myself in shape. My first trainer constantly forgot my appointments, kept no record of my progress and talked on his cell phone during sessions. He was finally fired and i learned that he was stealing my sessions, marking them used on days that i never even set foot in the gym!!
So, I was paired with a different trainer who was better and given back my stolen sessions...
Now its a whole other story!!!
I was injured-I have a slipped disk in my back and will not be able to work out for at least 6 months. In 4 months I am moving to a place where there are no lucille roberts gyms anywhere close by. I got aDOCTORS NOTE and I sent one copy to the headquarters to cancel my membership. that was 3 WEEKS AGO! I have since been billed for another month!! I have called and they say that they havent recieved anything from me.
i then sent documents and a thought out letter to the gym itself, asking for a refund for my unused visits with the trainer. The manager was on vacation for 2 weeks so it took forever to get any response from them. I called everyday untill finally, she could speak with me. At that time she was very short with me and said "Oh yeah i think i got that. I think i handed it off today in the meeting to customer service, call them." I WAS TOLD 2 TIMES TO TAKE THIS MATTER UP WITH THE GYM LOCATION AND NOT CUSTOMER SERVICE!! she said it was MY responsibility to call them and make sure that my paperwork made it to the district manager. It has been 3 and a half weeks now with no progress made on either one of my inquiries. I am hurt and feel taken advantage of. This was my gym for 2 years. I was NEVER LATE on my payments. I knew the manager by name and told her in my letter that my injury was keeping me from working and this money would help me SO MUCH right now. They simply do not care about their members. DO NOT JOIN THIS GYM. The higher monthly rates of any other place with be worth all the trouble in the long run.
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