I agree 150% - I think the company purposely does this. I once tried calling from 9AM till 11AM. Needless to say, I was livid. They have absolutely the WORST customer service. I have reported them to the BBB and the NYC Dept of Consumer Affairs. If you call the headquarters phone number, you might have better luck. I was able to get through, but please believe it was a 10 minute wait. I can't find it at the moment, but do some online digging and you will.
Here is the address to the HQ, if you are in the NYC area, perhaps going there in person would be more fruitful.
Lucille Roberts Health Spa, Inc.
4 East 80th Street
New York, NY 10075-0110