The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Lucille Roberts / self renewing contract scam

1 United States Review updated:

Lucille Roberts has found a loop hole in the law. They are ripping unsuspecting consumers off. You sign up for a 1 or 2 year contract, then when your time is done if you do not contact them via mail or [protected] they will start billing you monthly. Here's the kicker as long as the contract is a month or less the do not need to notify you of your renewal, they will just automatically bill you on a monthly renewal after your initial contract is up. Then try to contact them at their [protected] number which is only available during the hours of 9-12 and 1-4, during most of those hours you will find the phone number either busy or you will remain on hold for extremely long periods of time to end up disconnected. Then try their website to find a mailing address and you get phone numbers. To date they have ripped me off for over $300.00. CONSUMERS BEWARE!!! FIND ANOTHER GYM

Li
Sort by: UpDate | Rating

Comments

  • Je
      30th of Apr, 2014
    0 Votes
    Lucille Roberts Gym - They haven't given me my cad in over a month
    Lucille Roberts
    NY
    United States
    lucilleroberts.com

    The cad that I was first given upon membership took a while to scan. I thought nothing of it. However, eventually it became an issue. The woman at the desk took it and cut it in two and said that they would mail one to me within a week. It's been over a month and no card. And I'm still being charged.

Post your comment