Lord & Taylor / customer service

Trenton, NJ, United States Review updated:

An employee named Ray or Rey (she did not provide last name) was very rude & nasty with me over the phone. I called to inquire if the store had a certain item in stock & she proceeded to hang up on me (twice)) & was very belligerent & disrespectful to me. I am not the type of person to make complain about customer service; however I was so offended by this person's behavior I had to bring it to your attention. On the other hand I've had nothing but good experiences with your business & staff. Thank you, Able

Apr 25, 2018
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  • Ha
      Apr 23, 2019

    Lord & Taylor has been my Dept. Store for many many Years! I love the Store so much that when July 11, 2009, the Store closed at Land Mark Ctr. I was very Disappointed ! However, Ever since, I have been Shopping at Tyson Corner. I believe that there are the most Awesome & Amazing people working there. Last Week, I went there and I met Mrs. Nasreen (Asst # 226149) who was very Respectful, Courteous, Knowledgeable, and most of all very Friendly ! I really enjoyed talking with her. It goes without saying that Lord & Taylor always has been Hiring the most wonderful people ! Even though it takes me long time to get there, but to me it is really "WORTH"it ! As an Educator, I have to say Honesty that The Grade of this Dept. Store is "A++"!
    You all are doing Fantastic Job! Keep up the Great Work !
    God Bless & Have a Great Day Everyone !
    Hope to See You All Soon Again!!!
    S. Khalili

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