Locauto — scammed by locauto
I rented a car from the Auto-Europe website and thought I was getting a good deal. We flew into Venice Marco Polo and the agreement I had printed off from Auto-Europe said to pick up the car from LocAuto. We were trying to keep costs down so said NO to any extra things like extra insurance and collision damage waiver to the lady working behind the counter.
I specifically asked how much the excess would be if we had an accident the lady said it would be around 750 Euros without collision damage waiver. I turned to check with my travelling companion and we both agreed NOT to take the CDW.
Since we were going skiing we decided to get chains for the car and that was the ONLY extra we AGREED to.
Stupidly, I signed the agreement trusting that it was filled out as discussed. What an idiot I feel like now.
Upon my return to home, my credit card was charged an extra 189 Euros for collision damage waiver and for snow tyres. The snow tyres were laughable as I had never rented a car that slipped around so badly in my life. We’d agreed to chains which the agreement clearly states but the invoice they sent us specifically says “Snow Tyres”. I realise there is a language difference but if a car rental company can’t tell the difference between chains and tyres then they are most definitely in the wrong line of work.
When I checked my receipt, I noticed that underneath the areas that say “Collision Damage Waiver” and “Collision Damage Waiver Plus” there is a place that actually has the word “Signature” which did NOT have my signature but the word “Accetto” which apparently means “”Accept”, printed where it clearly states the need for a SIGNATURE.
According to Auto-Europe that means I accepted it and that I have no actual claim for a refund. When they can’t tell the difference between a signature from the customer and a printed word (which clearly is NOT a signature) let alone chains and tyres, the all I can say is AVOID USING THEM AT ALL COSTS…….CAUSE IF YOU THINK YOU’RE GETTING A GOOD DEAL THEN YOU BETTER THINK AGAIN.
What a load of bollocks! PLEASE REMEMBER TO NEVER USE AUTO-EUROPE OR LOCAUTO. They are a pack of scam artists.
If you have no choice but to use them then DO NOT TRUST THEM AND CHECK THE FINEST PRINT BEFORE SIGNING ANYTHING.
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