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[Resolved] LiveCareer.com / don't use this service

1 United States Review updated:
Contact information:

They make it appear like you will be getting a resume for $4.95 (which by the way is Highway Robbery)! Who in the world would subscribe to a resume service and pay $34.95 per month?!?

However, when you click to purchase you "$4.95" resume you are actually subscribing to their ridiculous resume service. If someone is looking for a job, they obviously would not want to subscribe to a service like this.

When you discover the $34.95 charge on your credit card statement with their number [protected]), you can cancel the service. However, they will still charge you a pro-rated amount. I discovered it fairly quickly. So, I was only charged $10.

But still, this company is the ### of the www using predatory techniques on a segment of the population that is struggling. Download Libre office and use something from their office suite to make your resume. Or download a resume template from Microsoft.com. But don't use this service!!!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • LiveCareer Customer Care's Response, Jun 29, 2012

    Hi Piolake,

    Hi, work at LiveCareer. I apologize for the misunderstanding. The $4.95 subscription is good for 7 days and we rely on you to cancel whenever you are finished. Once you cancel you will no longer be charged. But, many of our customers continue to use our service for several months during their entire job search. Recent statistics show that the average job search can take up to 9 months. For your best chances at getting a job we do encourage users to create a customized cover letter AND tailor their resume for each job they apply to. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast, besides that you can also post your resume to 90 job boards which gives you better chances of landing a job.

    We assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.

    If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected] We also list our contact information on our "Contact Us" and "About Us" Pages on our site.


    Best Regards,


    LiveCareer

  • LiveCareer Customer Care's Response, Aug 13, 2012

    Dear Tilsene,

    Hi, I work at LiveCareer. We assure you LiveCareer operates in accordance with all legal standards. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option.

    If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: [email protected] We also list our contact information on our "Contact Us" and "About Us" Pages on our site.


    Best Regards,


    LiveCareer

  • LiveCareer Customer Care's Response, Apr 15, 2013

    Dear Ashish1,

    We understand the frustration, but apologies for the misunderstanding. We explain that the subscription is auto-renewing, underneath the description of the subscription in bullet form, as well as in the confirmation email you receive once you subscribe. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings!

    Please contact us immediately. We will be happy to honor this to the full extent. Our toll free number is 1-888-816-0576 we are available 7 days a week 6am-midnight EST. Or if you prefer, you can email us at: [email protected]

    Best Regards,

    Livecareer

  • LiveCareer Customer Care's Response, Jan 30, 2014

    Dear Cicada,

    Thank you for your comments.

    The subscription that you purchased has a recurring billing feature and you can cancel at any time. It is clearly stated on the subscription sales page and the confirmation e-mail we send you upon purchase. It was also stated there as to when your subscription will auto-renew at $ 34.95.

    We take great care in letting our customers know what they are subscribing to, as well as providing the many ways in which they can cancel. You can cancel by calling our customer service centre at our toll free 1-888-816-0576, which is open 18 hours a day, 7 days a week, by live chat or by e-mail to [email protected] There is even a self-cancellation feature under “My Account” on our website.

    Best Regards,

    Livecareer

  • LiveCareer Customer Care's Response, Apr 01, 2014

    Dear Customer,

    Thanks for your comments.

    We make every effort to let our subscribers know that our service is an auto-renewing subscription. We state it on our subscription sales page when you select the initial charge. We have also sent you a payment confirmation email which clearly states the option of either cancelling your 14 day subscription, or allowing your subscription to automatically renew at the month subscription rate of $ 34.95. In the email, we state the date of the auto-renewal and we provide many ways to cancel your subscription: By calling our customer service number at 1-888-816-0576, 17 hours a day, 7 days a week; by live chat, by email at [email protected], or you can even go to our website, where there is a self-cancellation feature under the " My Account"

    Please give us a call to our Customer Service Center at 1-888-816-0576, if you have questions.

    Best regards,

    LiveCareer

  • LiveCareer Customer Care's Response, May 30, 2014

    Dear Cuong,

    Thanks for your comments.

    All of our subscriptions have an auto-renewal feature and can be cancelled at any time. Many of our customers continue to use our service for several months during their job search. Our subscription prices and policies are clearly stated in the details of the subscription underneath each price option, in bullet form as well as in the confirmation email we sent once you subscribe, stating the amount purchased and auto-renewal date. We do offer several ways to cancel including by phone, live chat, email, and self-cancellation in your Account Settings.

    I would appreciate if you would contact me directly with the email address you have used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]

    I look forward to hearing from you.

    Best Regards,

    LiveCareer

  • LiveCareer Customer Care's Response, May 30, 2014

    Dear Madcustomer21,

    We are very concerned about the issue you describe. Please contact me as soon as you can so that we can investigate what is happening and resolve this issue.

    I would appreciate if you would contact me directly with the email address you used to create the account so that we can resolve this issue quickly for you. Please email at [email protected]

    I look forward to hearing from you.

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, May 30, 2014

    Dear Sundaytimes10,

    Thanks for your comments. We welcome all feedback from our customers.

    Our resume Builder does not create auto-generated resumes. We provide numerous templates that provide a starting point for customers to begin creating their own resume. Our tips and examples make tailoring, customizing, and creating a unique resume and cover letter really easy and fast. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Because the job market can be tough these days, many of our customers use our site, realizing that using a customized resume and cover letter for each position for which they are applying increases their odds that they will get the job.

    Best regards,

    LiveCareer

  • LiveCareer Customer Care's Response, Jun 03, 2014

    Hi Phil,

    Thanks for your comments and we appreciate your feedback.

    All of our subscriptions are auto renewing to ensure that there will be no interruption in the service and you can cancel anytime. May of our subscribers realize that a customized resume and cover letter for each position to which they apply, is a key to job hunting success and therefore keep our service throughout their job search.

    We provide several ways to get hold of our customer service: By Phone to our toll free line 1-888-816-0576; representatives are available 6am-midnight EST, through our live help, to which you can speak to a live representative, by email at [email protected]

    I'm very sorry that you have had this experience. If you have any questions with your subscription, I would be more that happy to address these personally. Please email me at anna, [email protected]

    I look forward to hearing from you.

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Jul 15, 2014

    Dear Customer,

    I'm very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. Because the job market can be tough these days, many of our customers use our site realizing that a customized resume and cover letter of each position for which they are applying increases their odds that they will become employed.

    We also take great care in letting our customers know what they are subscribing to. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase and we send payment confirmation email stating the date and amount of the auto-renewal. We do offer several ways to cancel including by phone, live chat., e-mail and self- cancellation in your Account Settings if service is no longer needed.

    We issued you a full refund as a courtesy credit.

    If you have any further questions or concerns, we have Customer Service available to all of our users 18 hours a day, 7 days a week at our toll free 1-888-816-0576 to help with any issues. You can also contact us by live chat or via e-mail to [email protected]

    Best regards,

    LiveCareer

  • LiveCareer Customer Care's Response, Aug 18, 2014

    Dear Customer,

    I'm very sorry that you have had this experience with our service. All of our subscription are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto-renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.

    I would appreciate if you can provide me the email address that you used to create the account so I can work directly to resolve your issue. Please email me at [email protected]

    I look forward to hearing from you.

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Sep 09, 2014

    Hi Eubym1996,

    I'm very sorry that you have had this experience with our service. I would appreciate if you would contact me directly with the email address you used to create your account so that we can resolve this issue quickly for you. Please email me at [email protected]

    I look forward to hearing from you.

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Oct 17, 2014

    Hi Jenne1010,

    I'm very sorry that you have had this experience with our service. We issued a refund as a one time courtesy credit.

    We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at [email protected]

    We wish you the best in your new job!

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Oct 28, 2014

    Hi Reggaeguitar,

    We are so happy that you had a good experience with our site and customer service. Thanks for recommending us to others. We wish you all the best!

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Dec 08, 2014

    Hi Olesya7,

    I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.

    As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

    We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me again directly if you have any further issues.

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Sep 02, 2015

    Hi Jennandshawn,

    I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

    A family member or related to the account holder can utilize and cancel a subscription as long as they have the login information of the person who created the account.

    We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You email me at [email protected]

    Best Regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Sep 02, 2015

    Hi Siyu Xie,

    I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page before entering the card information. We also send a payment confirmation email stating the date and amount of the auto- renewal. There are instances that automatic emails are picked up as spam or junk mail by mistake. Make sure you check your spam/junk mail folder as well. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

    We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You email me at [email protected]

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Sep 17, 2015

    Hi Chin Lai Jun,

    I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at [email protected]

    I look forward to hearing from you.

    Best regards,

    Anna

    LiveCareer

  • LiveCareer Customer Care's Response, Mar 11, 2016

    Greetings Stephanie Starks, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

    We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues at [email protected] anyhow we will send you a private message to offer you further assistance.

    Best regards,
    Live Career

  • LiveCareer Customer Care's Response, May 02, 2016

    Greetings Skye84. We are very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.

    We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

    We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at [email protected] if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account and provide you with a timely resolution.

    Best Regards

    Katrina

    LiveCareer

Pi
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Comments

  • Ti
      10th of Aug, 2012
    +1 Votes

    They are an obvious scam, and I am ashamed to have been taken advantage of.

  • Nc
      21st of Jan, 2013
    0 Votes

    Wow..what a scam!
    I purchased a $4.95 Resume, which was not "spaced" correctly, then a week later a $34.95 charge was placed on my credit card.

    UNBELIEVABLE

    DO NOT USE THIS SITE!

  • Ma
      31st of Jan, 2013
    +1 Votes

    The Resume.was not check for spelling!!! Then they charged me $34.95.Good thing I had the money with no job!!! HOW DO THEY GET AWAY WITH THAT

  • Ek
      21st of Feb, 2013
    +1 Votes

    I cancelled mine and still got charged the $34.95!!!

  • As
      7th of Apr, 2013
    +1 Votes

    WTH!!! I've just been charged Rs.1917.53 for no reason at all!! You guys are CHEATING innocent people out of their hard earned money. Just for trial's sake i made my resume. I had no intention of using your services & now this unwarranted deduction has taken place. This is plain swindling!!! I want my money back...

  • As
      7th of Apr, 2013
    +1 Votes

    Going by the number of posts regarding this scam, I think we all need to publicize it outside the forum.. For starters, I'm making a facebook page for 'Livecareer.com Scam' & also on my blog, if i don't get my money back... I urge you all to do the same.. Expose this scam!!! for god's sake!!

  • Ci
      20th of Jan, 2014
    0 Votes

    Livecareer.com Scam

    They played a trick and make the auto subscribe to a resume service and pay $34.95 per month in the last sentence of your receipt. How can anyone read the receipt very carefully. We only check the amount is right? Please close the company.

  • Go
      1st of Mar, 2014
    -1 Votes

    Fu_k Livecareer

    You never send billing for auto renew, right? Why? Because you play a trick. Don't want customer notify the credit charge.
    14 Day full access but forever charge!

  • Cu
      10th of May, 2014
    -1 Votes

    This is a scam!!! Don't sign up, they will charge you $35.00

  • Ma
      19th of May, 2014
    +1 Votes

    Has anyone actually fought this and gotten their money back?
    They have been charging my boyfriend for over 2 yrs now even after changing his bank information.

  • Ih
      24th of May, 2014
    0 Votes

    It's absolutely a SCAM!! I needed to make a resume quickly for a job I only had a couple of hours before the interview it appeared to be free at first but when I got done making the resume I realized I couldn't actually use it if I didn't pay. So being in a crunch for time I just paided the $2.00 and figured it wasn't a big deal for $2.00. Then I see a charge on my account for $39.80 and for the life of me I can't figure out what I got on that day for that price. I just keep trying to figure out what I bought I forgot livecareer even existed at this point. Then I figure it out that I didn't buy anything I was just scammed by this terrible site. And all the little comments defending livecareer are annoying. You see that there is an issue so maybe you should change it! Make it so you have to check a box if you want an auto subscription or something!!!

  • Ph
      2nd of Jun, 2014
    +3 Votes

    You advise speaking to someone on your live chat... WHICH DOESN'T EXIST AND IS CERTAINLY NO LIVE. Your advised call centre numbers are also not global.

    With the modern culture of agree to many terms and conditions a day for software and online payments etc, it is unfair of you to slip in the auto renewal and then claim to have disclosed it. If indeed you are an above board company and care about ethics... why have you not adjusted your sign in process to avoid all the incredible unhappiness you are creating.

    A simple tick box allowing people to select the option of auto renewal would be much more honest and provide the same option. Why not do it?... because you wouldn't make the same kind of money you are now by conning people, that's why.

    There is not one single good review or post about your product... only countless complaints and bad posts.

    HOPE YOU CAN SLEEP AT NIGHT AND SHAME ON YOU.

  • Li
      7th of Jul, 2014
    +2 Votes

    LiveCareer.com is the absolutely biggest SCAM on the Internet. Apparently in the 2 pt. font underneath somewhere hidden they have these "terms" that you will be charged $40 dollars even if you click the option to pay the $4 one time. This company takes advantage of hard working Americans trying to make a decent resume to apply for jobs. I am reporting this organization to the Better Business Bureau, and am going to do everything in my power to SHUT THEM DOWN. And the feeble attempts above to defend the company are pathetic. You are swindling and cheating, and lying, and I will not stand for it. This is unbelievable to me. And if you do get swindled by them, call and tell them you absolutely will not stand for the "pro-rate" refund, that you will get a FULL refund of your money, and you will have it immediately. I got my full refund, because I told them they would be getting a fradulent charge complaint from my bank, and that I absolutely would not allow it. Do not be bullied by this joke of a company!! Do not stand for this!

  • Je
      7th of Jul, 2014
    +1 Votes

    I just cancelled the subscription to this stealer site. I want to know now if you will continue stealing money from my account. And I say stealing because I don´t use this site anymore. How can I be forced to pay something I don´t use?, Specially when I have a part time job and the money I earn is not enough. I'm really angry at this point and all I want is my money back. AND NO MORE BILLS.

  • Li
      16th of Aug, 2014
    0 Votes

    My 18 year old son who didn't know any better made a resume' on livecareer.com, and then got the "bait and switch" to pay a small fee at the very end after wasting time setting everything up. He went ahead and paid, but for the last 3 months didn't pay attention to the hidden $35 dollar subscription fee that these thieves pretended that he agreed to.

    There is no way anyone would ever need a subscription to write resume's, let alone pay $35 to write one. This is nothing but a scam and they know it. I can guarantee that 99% of the people they are charging don't even realize that they are being charged. Some people don't think to look at their bank account closely, and these scam artists are exploiting that fact. These predators should be arrested, especially when they are taking advantage of inexperienced teenagers and people that are unemployed.

    The fact that livecareer.com is willing to steal from low-income families that are living paycheck-to-paycheck sickens me. I'm curious how much money this crime ring makes now.

  • Cb
      27th of Aug, 2014
    0 Votes

    Auto-Renew itself is a scam. Unless... unless there is an OPT-OUT selection that is not HIDDEN in the last sentence or any BS tricks.

    ALSO> IF AN ACCOUNT IS INACTIVE for the entire month, at the very least it should then AUTO-CANCEL!!! They get that month's fee, but no more auto-renews.

    THEY COULD LOOK IT UP and tell us how many people are getting charged and have not used it for 30, 60, 90 days... But they won't say and hey... here's an IDEA... email people to let them know its been 30 days and give em a link to cancel.

    Nah...LOL... never happen.
    But they sure act all honest here.

    They know it's legal but wrong and they know a decent % of the money they make is from people not knowing they get charged and if/when they find out, they just let it go.

  • Ru
      4th of Sep, 2014
    0 Votes

    How can I cancel? They just charged me the $40 as well, a I a college student, I cannot afford to pay $40 for a resume.And I haven't used the services again!

  • Ru
      4th of Sep, 2014
    0 Votes

    Has anyone one their money back after cancelling?I am a college student and cannot afford $40 for a resume.I want my money back.If I have not received a refund they will hear from my bank.

  • Je
      15th of Oct, 2014
    0 Votes

    This is ridiculous. I am in orientation for a new job and get an alert from my credit card company that I just got charged $39.80. I don't even remember the website. So I rushed home and called and they said I signed up for this resume service. The only resume on there is one I wrote. The rep said it is clearly stated and I said don't tell me it's clearly stated, there are whole websites on the Internet of people complaining it's not clearly stated. So I got my money back. If you insist and threaten to dispute the charge they will give your money back.

  • Re
      24th of Oct, 2014
    +1 Votes

    My wife used this service and they did an excellent job on her resume. We completely forgot that we had a subscription and contacted them after they charged us and they gave us a full refund, I would definitely recommend this service. Here is the quoted email from them
    Dear XXXX,

    We appreciate your trying out the Resume Builder.

    This email is to confirm that we have credited your card in the amount of $95.40 as of 10/24/2014. We have also cancelled your subscription so that you will not be billed further. Please note that it may take 2-3 business days, depending on your bank, before you see this refund in your account or on your statement.

    Keep in mind that your previously created resumes will be saved in case you decide to re-activate your account in the future.

    Please feel free to contact us if you have any additional questions. You can reply to this message or click on Live Help on our site, or call 1-888-816-0576. Customer service representatives are available during our business hours, 7 Days a Week 6am to midnight (Eastern Standard Time).

    Thank you for using LiveCareer Resume Builder.


    Sincerely,

    The LiveCareer Team

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