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Live Nation / poor customer service

1 Tampa, FL, United States

Purchased four tickets to a Concert through Groupon and one directly through Live Nation. Arrived at the concert venue and a storm rolled in. We were not allowed access to the venue. Gates were closed. We were told that as long as there was lightening in the area the gates would remain closed. We waited in the car for two hour and 21 minutes. Gates remained closed. The weather showed no signs of clearing,
Friends that made it in before the gate closed said that inside an annoucement was made that the first of three bands was cancelled and the second scheduled band would only play a short set and that refunds would be given because of this. Again, I was not nside so this message was relayed to me via txt messages ffrom friends. The rain was steadily coming down so we headed home. The next day I called both Groupon and Live Nation to request a refund for my tickets. Groupon quickly credited my credit card for the three tickets I had purchsed through them. Live Nation gave me a difficult time on the phone and said they would have to call me back.. Two weeks late they called me back and said they would not issue a refund they were on ly issuing tickets to another of there concerts. When I explained that that was not acceptable because they annouced the refund that night I was told that to gt the refund I shopuld have gone back to the closed gate and stand in the pouring rain and ligthening to get the refund that night. Ridiculous!! Groupon offered and honored full refunds, Live Nation should do the same. I purchase many ickets to sporting events and concerts on a monthly basis. Live Nations customer service is welll below acceptable to me., the agent that called me back was rude and inconsiderate. I will no longetr purchase tickets from them, . There are far too many options for ticket purchases.

Kl
Jul 9, 2015

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