Lincare Holdings – Page 12

On one hand, I have to admit they let me come at other than normal times, and they waited for me two or three times when I was stuck in traffic. Aside from that, I don't have anything positive to say.

I would better refer to my experience there as a "Cattle Call." They have very limited hours to see the "nurses, " (if that's what they really are), and you have to sit and wait to see one - no real appointments. My first CPAP mask, although marked as the proper size, didn't fit properly. I had to go round and round with them to replace it. When it didn't work out, I went in and after that and several times more, they would "throw" (said tongue in cheek) a mask at me and tell me I'd like it. They knew before I got there what they would give me. Being new to the CPAP world, I thought this was the normal way equipment purchases at a DME went. It was several weeks later when, still unhappy with the fit of the masks I was "given, " an old friend of mine told me about his experience in getting his CPAP equipment. He was in another state and with a different company. They made an appointment with him and he was there for about two hours, as I recall. They explained all the different masks and types and let him try them on to find the best style and fit for him. I NEVER had an experience like that with Lincare and didn't know it was the status quo to sit with the patient and help him/her choose a mask with headgear he/she could tolerate well, and be comfortable with. This is one of the most serious situations a person might ever end up in and being treated properly, finding a proper and comfortable fit that will not leak, in a mask shouldn't be taken insincerely, as I felt Lincare did. Fit, type of mask and pillow, and headgear ALL play an important part in your decision. They offered nothing like that. In addition, I was lied to by one of the "nurses" who gave me one mask and mentioned that was the one she used. On an subsequent visit, I mentioned that and she acted offended and said, "I (with an emphasis on I) don't use a mask." When I discussed going to another DME, she told me I couldn't go anywhere else for a year, contrary to what both Medicare and Blue Cross, who handles my insurance supplement said. She also told me that anything I bought out of pocket would not be eligible for insurance coverage on parts replacements, ie, regular mask, cushion, headgear, etc.replacements, and she laid out the cost of out of pocket purchases for each. None of this was true. Last, contacting them directly with a complaint is next to impossible. This is not proper or respectful medical care and they are not fulfilling their role to the customer.

It might behoove them start treating and servicing their customers with respect and considering them as patients, not just customers, by counseling and educating them to provide what they need in choosing medical equipment instead of presenting them with a virtual cattle call, just to say they served them and collected the payment. They would probably complain about my repeated visits and mask changes, however they have only themselves to blame. They never sat down discussed much, if anything with me, gave me a true fitting, or let me have much of a say, if any in what I was getting.

I have emailed twice and only received one response and no follow up which was to be provided. It took me almost 3 months to get my CPAP due to the Owensboro, KY office not communicating with me, each other, etc. I came in once and was told I had no appointment. It was cancelled the prior week and was suppose to be reset but wasn't. Mask wasn't right and had to be reordered, no respiratory therapist in house and other instances of inept. Finally at almost 3 months I get the thing. After trying for about a month I was told by Lincare to take the SD card to my doctor to be read. I open the door to the card and there is no card. I was just fed up! Your company is awful and I called right then and spoke to the answering service who was to let the office know I was bringing the machine back. WTH? Can you all get nothing right? I told Jaime at the Owensboro office that I am not paying for my month. You all made this the most horrible experience and did everything you could to bumble the whole damn job. I will give Jaime one credit. She was always polite and apologized but that still doesn't make my experience with your company a good one. Hell, I would settle for semi-ok but I didn't even get that. So, take your bill and write it off. Cust ID is [protected]. Total due $9.50. What I went through with your company was awful. I am going through breast cancer treatment through this whole thing as well and if you think the 6-7 times I had to drive there and dealing with cancer at the same time was easy, you are sadly mistaken. Your services suck, plain and simple. You should be paying me instead of wanting money. I will be checking to see what agency monitors how you work and will be sending them a complaint as well. Maybe you all need some kind of monitoring to make sure you are doing things properly.

Sincerely,

Teresa Goins

I have an 85 year old mom that is in my home after having 3 stokes. This company Lincare needs to know what is going on in there office's . When their Delivery and set up guy came in to set up, from that moment on this company was Hell to deal with, he(Russ) in Macon, ga area was a true horses butt. Hateful and very unprofessional. He told me that we would be leasing my moms hospital bed and if she had it for a year that it would be hers and she would not continue to pay for it. She also has a suction machine and beside potty which he did not say anything about. Let me also I have called there office about them not billing us each month and I was told they did and its plain to see that the bills always have charges for two months each time. Numerous times I have called to talk with them about that and the fact it has almost been 2 years and we are still paying the same bill each 2 months as we always have. I have placed a call to them and get anything from we can not talk to yo about her bill even though the bill is addressed to me. After going through what they ask me to do to be able to talk with them about her account, they tell me I am not suppose to being paying them anything for the last year. I place another call and a Girl named Amanda was gonna surely call me back the next day. It has been 2 months and I have not heard from Amanda (DAH did I really believe they were going to do what they promised to do?) but I did receive another bill now for 4 months ! This company is a joke ! Russ the jerk delivery got got on the phone one day and told me he was not going to come check the mattress my mom was laying on with the coils coming through .

My wife (who needs oxygen equipment) and I are traveling to and staying in Avon, Indiana for six days. I have talked to Lincare's Latrobe, PA facility and they want the Lincare office in Lebanon, IN to provide oxygen equipment for my wife. The Lebanon office is 30 miles (and a one hour drive) from the motel. There is a Lincare facility in Indianapolis that is about 10 miles from the motel and extremely easy to get to (10-15 minutes).

WHY?Equipment delivered from Lebanon makes no sense when Another Lincare facility is so close

I have been trying to get supplies from Lincare since October 2016. I was finally graced with an RT at the end of July, beginning of August of that year. She replaced my mask and headgear and told me she would put in for a new machine for me since the one I had was 5 years old and didn't have a vaporizer. She also stated that I was allowed 2 replacement canulas per month. When I called in October I was told that I needed a note from my MD stating I had been there to discuss my sleep apnea. This was never mentioned to me because if it was, I would have gone! I called my Dr's office and advised them to call Lincare to see what they needed. Fast forward to January 2017 where I called them again. I was told then that my account was on hold because they never received an RX for my supplies which is a lie because the RT would have never been able to come out. I called my Dr's office again to contact them to see what was needed. I called once a month since then and they then told me that I needed a new CNM for my insurance. I tried to verify my Md's fax number but they got nasty with me and told me that they had it on file. My Dr's office never received the paperwork. We then discovered that they were faxing the information to the billing department to the local hospital, not my Dr's office. I called again this month and again, my account is on hold because they never got the CNM for 2016 or 2017 and they didn't have a copy of my sleep study, lies again. I finally found another company that takes my insurance to I called them and canceled my account. I also asked for my card that the RT took and never sent back to me. I was called today by someone not in the office that I usually have to call and they are going to send me a new card. We will see if that happens.

my husband has to call for his c-pap and it takes 2 months to get his supplies and we have to keep calling all the time .this is worst service we have received.i only hope there contract expires soon.maybe we can get some one who really can handle things better.i call every two weeks and nothing gets done.he ordered in supplies in may 2017 and here it is July and he still has'nt received any thing yet .i called the 11th of July and they gave me the runaround.

I am on Medicare certified Oxygen for home and outside the home use. My prescription is for 6L 24x7. I am supposed to have O2 tanks delivered once weekly. I generally need from 7 to 10 E tanks. I should also note that I live in a rural area.

During June and July of 2017, Lincare has failed to deliver tanks to me. Calling the local office I have been told: "You are not on any of our regular delivery runs.", "You were to be delivered last Friday but we ran our of tanks and did not have any to give to you.", "Can you come to the office and pick them up yourself?", "With a delivery day on Friday we can't be certain we will have any tanks left.", etc. We have had to go to the office to get tanks more than once, and I have run out more than once.

I finally called and pointed out that since I am on 6L 24x7 and basically cannot breathe without O2, that Lincare was in effect imprisoning me in my home with my in-home concentrator. After I talked to them about how I am non-functional without the tanks, they magically found some (they had said they were out) and they were delivered the next day.

Something has to be done about this kind of "service". I use Lincare because they will deliver to both of my locations which are in rural central and northern Maine. Here in central Maine it is 50 miles round trip to the office.

on 7/7 and 07/08 2017 I encountered an unacceptable situation during an equipment failure. Iam a COPD patient and your company provides me with a oxygen concentrator as well as a C-pap machine and my life pretty much depends on these services. The absence of either one of these for any prolonged amount of time will undoubtedly force me to seek emergency-room treatment. I have been with your company for many years and is customers like myself who make up your base and allow you to run a successful business. I never had to call you during after hours or as an emergency, but it happened last night.My concentrator blew out. Even though I was elated to find that the answering service answered my call right away, I was little prepared for what transpired next.Even though I provided the information as to who my serving office was, they flat-out refused to service me and referred me to another city which is further away and even a third city which was even further away. I was given such a runaround for various reasons which just contributed a lot of stress to my physical condition. Bottom-line is that people were designated to be "on call " but no one wanted the call! That should not happen in your line of business ! People's lives are depending on you ! Only after getting somewhat irate and more vocal and threatening with a law-suit and calling 911 at your expense, the original office that had been servicing me as I had requested, decided to handle my request and brought me a new concentrator. And by the way, I had been recertified for a new concentrator well over a month ago and have yet to hear anything else about it. Perhaps all of this could have been avoided, if the recertification process would not take this long !
My name is Elke Robertson
you will find my records in your Harahan, Louisiana branch
my case worker is LISA
the incident started around 11:30 pm on 07/07/2017 & was resolved around 2:30 am on 07/08/2017
feel free to contact me at [protected]

My husband has been waiting on a cpap machine for 3 months not there fault... Was told on friday june 30th 2017 by a representative she would be here to get him a machine... At 1:30... Been waiting on her it is now 2:40 no phone call.. So we called her.. Now she tells my husband he missed his appointment and has to reschedule never said he had to come to the office... I am beyond upset and then she is getting an smart and snapping at my husband cause she was not clear on her directions... This has not been good experience with lincare. She could have at least called and said he missed his appointment.. This is not good customer service for health care..

I have had a stationary home oxygen concentrator from Lincare since about [protected]. I could not get any portable oxygen from Lincare in 2011 except the very large tanks that I could not carry so I purchased my own portable oxygen system (a Sequel Eclipse 3) in 2011 from a company in Colorado before I had to quit my job due to my health. A few months ago the batteries to my Sequel Eclipse 3 (at $400 each) stopped charging so I needed to order a new battery or the smallest portable tanks (not the huge ones I had been given in 2011) from Lincare as the battery and/or new portable oxygen would be covered by Medicare and my secondary insurance as I no longer can work. Even though Lincare has batteries for the Sequel Eclipse 3 and batteries are "durable medical equipment" as prescribed by my insurance, I cannot get a battery through Lincare as I was told, (1) Lincare might send me the wrong battery; and (2) I didn't purchase my Sequel Eclipse 3 from Lincare to begin with even though they did not sell them at that time. As for the small portable oxygen tanks, I have been getting the run around from the people at our local Lincare office regarding receiving the small oxygen tanks. I have been told for about 2 months that my doctor's office did not send in the order for one. The people at my doctor's office told me they have sent Lincare the orders over and over and personally double checked on the phone with them to make sure they had the order. The next excuse by the Lincare associate was the order was written incorrectly. I have called the Lincare corporate office twice during this time with no results. Then I read yesterday where Lincare must pay $20 million in the State of Massachusetts to Medicare and others in a whistle blower case for portable oxygen so I checked my Medicare claims forms since getting on Medicare Part B in December 2016. Lincare has been charging Medicare each month for both my home concentrator (not portable which I do have from Lincare) and for portable oxygen that I do not have from Lincare. I do not receive portable oxygen from Lincare as I had my own device and since the batteries died a couple months ago Lincare has refused to give me portable oxygen. The service rep for Lincare has only been to my home to deliver stationary 02 supplies like canuals about 4 times since 2011 and to check out the stationary machine. I strongly urge all Medicare users with Lincare to check your monthly claims forms to be sure Lincare is not fraudulently using your account for portable oxygen if you do not receive portable oxygen from them. Please call the OIG (Office of the Inspector General) to report any fraud.

My name is Brenda Davis, I have gotten Oxygen from you all for over 15 years and C-pap supplies too. I have gotten the run around on both many times. I moved back down to Central Texas, going on 4 years ago, and have been trying to get a portable oxygen concentrator for over 2 years. I have the oxygen in a Home concentrator, and in the Tall green bottles. I can not push those around because I am in a wheel chair. They have never been tested to see if they still had oxygen in those bottles the last 15 years that I have had them. My doctors have tried to get me the portable concentrator many times. They do their work but Lincare does not turn it in in the allow amount of time, (My number is [protected] in case all I wrote don't go through) so I keep having to go back to be recertified and we start all over again. I got a call day before yesterday on June 26th, they the would have my portable oxygen delivered yesterday. Nobody showed up. I called earlier today and got Oklahoma because I guess the Austin office was out to lunch, so I called back around 1:30 P.M. and talked to someone that was going to try to get them out here today or to let me know something. I have heard nothing. It is now 5:04 P.M. my time. I have been very unhappy with lincare but I am locked in with you all for another year, because of the way you contract from the government. I would never recommend Lincare to anybody else. When I was living in East Texas they couldn't get my Cpap supplies right, and its been a long time since my oxygen concentrator has been checked in the house or more hoses given. I would like to know what can be done before the time limit runs out again. I live in Burnet Texas

I have been in the hospital for 3 months, and I have technically been discharged by the doctors. The problem is I cannot leave without a bi-pap machine because without it, I can die during the night, or relapse and have to return to the hospital. I had walking Pneumonia and almost died. I had a tracheotomy and was in a comatose state for a month. I have been brought back to the land of the living by the hospital. The hospital advocate and the doctors have fought fiercely to get Lincare to provide the machine because I am disabled and am a Medicare patient. Lincare has been relentless in putting us off, making excuses, and treating me as if they really don't care what happens to me. Because I am poor I cannot go out and just buy one new. Even renting them can cause me financial difficulty because of the deposit. There is no other company in my area other than Lincare, so I am stuck here having to have my dignity taken away as well as being made to suffer for no other reason than to bring them some type of joy. The lazy unprofessional personnel people that they employ are hateful, spiteful people. Do not allow them to fool you into thinking they care because they don't.

April 2017 I began to transition my sisters providers from Bluffton South Carolina to South Dartmouth MA. It still has not been delivered. The company in SC wants their NIV machine back. My sister (Janet Risgin, DOB: 33147) is covered by medicare and BCBS MA. I have looked into other suppliers in the area. LINCARE seems to be the only choice that is covered by Medicare and has an NIV machine. PLEASE HELP US. My name and number is Deborah E Burdette [protected]

I really don't know where to start. This has been an on going problem for a few years now and I see other customers have a lot of the same complaints. I am writing for my 92 yr old Mother who is pretty much housebound and depends on her oxygen 24/7. She is recieving equipment that does not work correctly and some of the m6's they deliver are already in the red zone when we take the white tape off. We have called and complained but with know satisfaction. I can't believe this company is still in business, customers service should be their no. 1 priority, especially patients who rile on them for medical supplies that is a necessary part of life.

First it took two years to service my home oxygen machine. Now I have been trying to get a portable oxygen concentrator for the last 3 month to no avail. I have called daily and they say they will call back and never do. They shut down their offices in Jessup, GA and never let their customers know. I have filed two complaints with the corporate office and still get no call backs. If this is how you treat patient I am hoping this will tell everyone that Lincare does not care about their patients and go elsewhere for their medical supplies.

There is no resolution I am going with a more reputable company who cares about their customer because you don't. I would never recommend your company to anyone.

My mother is a current oxygen patient with you all. She had a portable concentrator that malfunctioned. Her local lincare location took it to be repaired on March 6th and told her that it would take 6-10 weeks to be repaired. 10 weeks was May 8, 2017. After repeated calls to the local office, No one knows what is going on. No one offers an explanation. My mother needs her portable concentrator. She cannot attend her many doctor appointments that she is out of the house for several hours at a time for. I would like an explanation of why No one can find out why she is still without her portable concentrator. She has been admitted to the hospital 4 times now. Her health is at utmost importance at this time. Her oxygen is a life sustaining equipment. I would appreciate a phone call from a supervisor, manager or regional director to tell me when she will be getting her portable concentrator returned to her. She was also told after 8 weeks of waiting, that it was still in the office and will be sent out for repair. She also was told that the man that does the repairs has been out sick for 6 weeks. This is unacceptable. This is my mother's health they are playing games with. I would like a phone call by end of business day today. Tara [protected] or Kristina [protected]

Terrible customer service. They never return calls. The thing they say after my appointment is "If you have any questions just give us a call." What they should say is "Goodbye don't bother us." Very disappointed! Check out other reviews. Terrible service in Springfield, Oregon You would think that ResMed could get a better represent them. Thank you

Rude folks. Have always been a loyal customer with Lincare but they talk hateful over the phone. The ppl they send out are rude and hateful. It was memorial day and my dads concentrator stopped working. He is dependent on oxygen. The guy was trying to tell us over the phone how to troubleshoot the machine so he wouldn't have to come out. It did not work so he had to come. When he arrived he was mad, hateful, never addressed us and walked out and left. How rude..he didn't even fix the machine. We called back to see if they could send someone else and she says there was no one else to send. And on top of that we ordered a bed over 2 months ago. The first one they brought was broken. Still haven't recieved a bed. We have to call them for o2 tank refills...I am currently looking for a new company. I refuse to keep allowing this to happen to my DAD.

Home Oxygenator I have had for 4 years now. Last year I spent 5 months in hospitals and rehab centers with respiratory issues. My daughter was certain that it had to do with 'something' in my home that was making me sick. She had the hosing replaced on the oxygenator and my portable oxygenator. We finally discovered that there is a filter inside the machine that we cannot get to, but, with a flashlight and peeking in we can clearly see BLACK FUZZY MOLD growing out of it. It is NO WONDER i have been SICK. DISGUSTING service.

Springdale arkansas lincare has been out of oxygen 8 weeks in a row. We get different story everytime we come in. Told to come in on Tuesdays when they get oxygen delivery. Went in today Tuesday and no Oxygen. I have talked to manager and corporate customer service with no help. I am getting with better business to report. We don't know what else to do we are so frustrated with the lack of care and poor management but are stuck because we also have equipment with lincare.