Lincare Holdings
Reviews and Complaints

I am with you. I am a driver for Lincare and we are located in an area that gets heavy snowfall. This crazy company will not get us vehicles that can get through the weather but expect us to put our lives @ risk for $12 an hour. We love our patients but also want to make it home to our families as well. We can't even get snow tires on our 2 wheel drive vans?

@ lookinforanewjob, first off, your name says it all and second, how does sister companies get your patients information in order to represent you?

We don't, other sister companies call our patient's representing themselves as Lincare!

The first of January my copay went from 42.26 down to 32.06. Lincare has yet to fix this problem. They have continued to charge me the higher price. I have been calling these people for 3 months now. They said they were correcting the problem but I still get billed 42.26. No credit, no check for being overcharged. Where do I go from here?

I have been waiting for a battery powered concentrator for about 3 months. I was told medicare had to approve it. Called medicare and said that was wrong. I am so tired of getting he run around I may change providers.

This is the most ###ed up company I ever dealt with. Got a bill in Jan.2014 for charges back to Dec. 2012. Billing is a pure mess
.. Talked to a monkey named Julia, couldn't get a word in sideways. She was a know it all.Had a answer for everything regarding their billing mess ups. My bill went up about 5 dollars in a about a 1 hour span between 2 phone calls to the monkey. My name is Billy Fail, I don't intend to ever buy a dam thing from Lincare again. BUYER BE WARE.

I, too, have had a problem with Lincare. I received my CPAP machine in November, I was told I had to make 10 monthly payments, however I declined and paid all the "payments " in full during the time of delivery of the machine. I think all is well until April rolls around and they tell me I owe them 85 dollars a month since January because it is billed to the insurance companies monthly and my deductible started over and insurance was not paying. I called the billing office many times with my concern. I was told it is "the policy holders responsibility" to know their insurance coverage. I called my insurance company in November to make sure my machine was covered and it was. My problem is not with the lack of coverage, my problem is with the way it was billed to the insurance companies and I was never informed of the way it was billed, how is that my responsibility? Now I am getting phone calls telling me my balance is getting bigger and I need to pay. I paid 50 dollars last month and 20 dollars this month, that is all I can afford. I paid my portion in full when I actually had the money which is why I did it the way I did. I know this can not be the first time this has happened to someone and I got no compassion what so ever from the billing rep. I can't be the first person and I know I won't be the last so why is it not explained better on how it is billed (not the coverage itself) at the time when they can clearly see I paid my portion up front and it was nearing the end of the year. It is easy " your insurance covers 80% and it is billed monthly until paid in full" That simple sentence would have at least alerted me to ask questions. I know there is nothing I can do about it now, but I want to make people aware how this works.

Lincare in Hickory North Carolina, bought from Healthcare Solutions,

I have been battling with Lincare for a full statement of charges and payments since they took over Healthcare Solutions. I had to call their corporate offices after 6 complaints and even sent them 2 additional payments in good faith, which they never cashed or credited to my account. When I finally got a corrected bill they increased my charges per month by around $10.00 and acknowledged only a one time original payment made to HCS for $63 and change. In addition I returned the equipment in the beginning of April but they have no record and continued to bill me! They are looking into it. Yeah right! This is one of the most incompetent companies I have ever dealt with in my life! Now I have no CPAP machine, what so ever!

Go get your folder that they first set you up with. Look on one of your forms (I think the consent/agreement form) and turn it over. On the back there is a 1-800 number to call. Trust me, if you call it, they will follow up with that office the next day or two. If you can't find that number, call your local lincare and ask them to pull out a consent form and to turn it over. Tell them you want the corporate complaint phone number for a formal complaint and that you don't want to talk to the manager. It's a hidden number Lincare doesn't want you to see, but it's there on one of your forms you signed.

A manager - did you READ? One problem I personally comprehended, which I see you don't, is that this Larry guy was demanding cash...no check or credit card. Period. Why? That sounds a way shady to me...this patient seemed a tad nicer than me, as I would've told Larry to bugger off. (just in case you don't know, that's the British form of saying 'f*** off'. Cash only? REALLY? Again, I ask WHY? I do understand the office not being able to quote a price, as there was no telling what was wrong with it, thus no way to determine the cost at that time. Also, I question whether the office bothered to explain things to the patient. Patients do not always know/understand the issue regarding repairs. Did anyone bother to try to educate the patient on the issues regarding sending off to the manufacturer? Much less the warranty issue? Is it not Lincare's JOB to pass relevant information on to their patients? While any normal person understands that machines break, why would Lincare be in the business of selling machines without some kind of contingency plan on how to fix it, and to be ready to explain things to patients from the get go? You guys MUST work with these patients and give them options, including what to do, even if the machine is no longer in warranty. Why do you have a problem with explaining these things to patients? Open and honest communication is the key...not just standing there demanding cash for shipping. I'm a former employee of this pathetic company, and trust me when I say I know a gazillion MD's who are no longer referring business to the area I live in due to this type of bad business practice. And before you say I'm just a disgruntled ex employee, know this: 1. I left of my own accord HAPPILY - I was doing cartwheels in the parking lot to my car the day I decided to leave. 2. Within DAYS, I went to work at a hospital close by my house, and am extremely happy. Just know that one bad word about a company carries a helluva lot more weight than 100 GOOD words. Why do you think so many doctors are refusing to work with us? They're getting it.

As a Lincare manager, for one, your attitude and tone show such negative customer service, who would want to deal with your company. Not only did I end up going to the local office to pick up my VPAP machine so that I would be able to use it sooner than later, I had no followup what so ever, not even a phone call to see how I was making out. Only a complaint to your corporate offices to the district manager was I actually contacted. The local manager was nasty and to this day I have never had anyone followup. I have been billed for supplies that I was told were not covered by the insurance company and then I receive and EOB from the insurance company listing a higher charge for the same piece of equipment. I had to keep calling to get my money back from your company. Then two months after I picked up my machine I received a letter and envelope in the mail to send my memory card to them so that they could report to the insurance carrier. Did I ever receive it back? No, so I have been using this machine for a year, no followup, no memory card to collect the data and they bill my new insurance company for not only a new machine but me being a new patient. Not only has your company been paid over what the cost is for the very expensive machine I utilize between insurance payments and my payments, you expect me to continue rental on the machine! I was told by the so wonderful (ha! ha!) representative that after 10 months I would own the machine outright...It's pretty funny how you blame the patient, when your company completely shows why our health care system is in the mess it's in. I feel sorry for the elderly who do not have the energy and/or sometimes the where with all to understand and stand up for their rights. Your company is the worst company I have ever dealt with and I will never ever work with you again. It's pretty sad when your corporate office doesn't even respond to a complaint. (and yes I sent paperwork to back up my statements) and yes I have kept every EOB sent to me from both insurance carriers. I also don't order anything through your company since you charge the insurance carrier over twice what it's worth, when it can be purchased through cpap.com for half the price and it actually gets delivered. Go merit your customer service and business practices where you won't do so much harm to people.

As a Lincare center manager (No, I'm not Larry), this complaint bothers me because it badly misrepresents a common repair scenario. 1st, the patient complains that when he brought in his broken bi-pap they were all too busy to properly check it, so he was forced to leave it. My impression is that he dropped in on the center and no one at Lincare knew he was coming. The problem is that Lincare is a home (emphasis on HOME) respiratory company, meaning that on any given day almost all employees except customer service are at patients' HOMES, providing patients the services they've requested. The few left in the office can frequently be quite busy. 2nd, neither customer service staff nor managers are certified repair technicians, so the unit couldn't be "thoroughly checked." 3rd, if the unit was 3 years old, it was owned by the patient and no longer under warranty by the manufacturer. Bi-paps are medical devices . To ensure they're repaired properly, the manufacturer or an authorized repair facility must do the repair. Lincare centers are neither. This patient's unit would have had to be sent out to be "thoroughly checked" before repair. If the patient wanted the center to ship it out for repair, then he should have expected to pay for the shipping. Since the repair facility hadn't even had a chance to inspect it yet, they obviously couldn't give him an estimate for the repair. PLUS, insurance companies may replace units that have been "broken beyond repair, " but they rely on the MANUFACTURER'S inspection to determine whether the unit is broken to that degree. The insurance company isn't just going to take Lincare's word for it. As far as Larry telling him that he couldn't store his machine at his center, Lincare's adhere to strict standards for their accreditation and can be inspected at any time. If an inspector walks in, ALL equipment in the center has to either be clean, bagged, and tagged ready to go to a patient; or it has to be in a designated cleaning area under brown bags indicating that it is dirty. There is no area in a Lincare center that inspectors accept as a designated storage area for broken patient-owned equipment. In short, this patient appears to have wanted this center to be able to repair his unit on-the-spot during is unscheduled visit, possibly at no cost to him. With the unit out of warranty, it was going to have to to out for inspection to get a repair quote, and that was going to take time. In short, this patient seems to have made no effort to understand the basic repair process. I believe he/she has mis-represented Lincare because not only was this issue more about the failure of the patient to understand the issue than it was about Lincare failing the patient in any way; but this same scenario would have played out the same way whether the patient was with Lincare or any of Lincare's competitors. This patient complaint against Lincare is without merit.

After trying to get a new CPAP machine I had to give up on Lincare. They continually said my Doctors office had not sent them any information. After almost 2 weeks they finally said I could get my CPAP, but I had to be there at their given time or I would not be helped. I finally cancelled the order and went with ROTECH and they have had my order one day and I will be getting my new CPAP immediately. LINCARE after I cancelled, again called my doctor for information. LINCARE should be investigated and put out of business. CPAP users contact ROTECH for great service.

If you live in Hot Springs, AR and your DR wants to start you on oxygen at home; plead with him or her to use any company except Lincare. Do it before Lincare ever gets involved with your Medicare. The Lincare office here is about as sorry as they come. They don't return your calls and if you have questions concerning an order you've been waiting on for months; they can give you more excuses than Carters got Little Liver Pills. A good slogan for this company would be "Out of sight, out of mind". I ask Shawn (the person who usually answers the phone) if he had ever looked at the reviews for this company? He said no, but informed me they have many satisfied happy customers. Well it's obvious I'm not one of them. I will say however that I have no complaints about the service we get from their pharmacy in Southaven, MS. Sadly my husband and I are both stuck with this company for now, but as soon as we can find help elsewhere, we are done. Thank you for listening. D K Crossland, Hot Springs, AR

I had a problem with my order being incorrect. I went to their office here, and was told to call where the supplies came from. I did twice, and tried to explain the supplies that were sent. I was hung up on by the first customer care employee. I called right back and got another employee. He assured me that he would be able to take care of the discrepancies. First was told they don't carry that brand, then they were out of it in the warehouse, and then said they were told not to order that brand. He told me I could go online and find it, and pay for it out of my pocket. I reminded him I have 2 medical insurances. That is when he told me to go find another supplier, and hung up. I will get another supplier.

Compared to some of the complaints I have just read, mine is fairly small but inline with treatment people have received from Linn Care. After a bout with pneumonia it was necessary to get a nebulizer. Unfortunately, my doctor's office was a few doors down from a company that I now know is just another name for Linn Care. While setting up my account, I was told everything was covered 100% by my insurance. I received my machine that day but it took the nurse from my doctor's office to go into the business to get the medication for the machine about a month later. After 6 months, I began to receive bills from Linn Care. My conversation with the flunky who answered the phone in their billing department offered no answers about the bill except I needed to pay which I have no intentions of doing. My last request for more medication was 3 weeks ago and I am still waiting.

M Fallon
Waco, Texas

SinCare(Because the way they treat patients AND employees is a sin!)-This monstrous company IS untrustworthy. They are very good at terrorizing patients with threats that their oxygen will be taken away(they actually snatched the form I needed to breathe, liquid oxygen)SinCare claimed id "adjust"-just how does one adjust to suffocation? Its been 10 days & I am NOT "adjusting";have gotten more debilitated.
They left a concentrator at my house 4 about 6 mos after I finally got on liquid oxygen thanks to efforts of a really kind young driver & my MD. I told them to please come pick it up.I'm sure they billed Medicaid 4 that useless thing.No wonder they were always having problems with Medicaid paying them(which always resulted in them threatening ME-a cancer patient who had absolutely nothing to do with THEIR sloppy accounting & customer service practices, & who had heart & lung problems that stress didn't benefit!) I couldn't even easily call to straighten things out..the chemo killed my hearing!I repeatedly texted them, asking them to please text me back, but never received any texts.Had to get relatives to call & argue with them.SinCare has reduced my 69 year old mother to tears repeatedly. My other hearing angel has high BP & his desperate attempts to get them to give me back my liquid O2 as I lie strangling in my bed is worrying me-i'm afraid he will have a stroke because of these sharks! Have been trying to find an alternative oxygen carrier but noone is carrying liquid O2 anymore-except SinCare & Apria in my area.These companies are trying 2 phrase it out as it makes less of the cash they seem to love much more than their patients lives.
Unfortunately, due to the bidding fiasco, LinCare is growing fat on the bones of smaller healthcare companies.Not only are the choices few, but SinCare is taking even more of them away-then these cold hearted stranglers are jacking up liquid oxygen prices, refusing patients insurance, & then when noone is left(because liquid oxygen patients will be dead or unable to afford it, claim theres "no demand" for it so they can justify discontinuing liquid O2 service.Just incredibly evil tactics.Ever see "Devils Advocate"?I imagine SinCare's legal counsel to be of that ilk-& SinCare itself staffed at higher echelons by people who haven't been fully human for a very long time.
It doesn't matter if this lack of compassion & shark like
ethics(or lack of)-comes from a lack of mirror neurons or from a spiritual infestation by creatures we know as demons-the results are the same.
In fact, almost ALL of the problems we have today can be traced back to greed & a lack of empathy.
Health care run on a cut throat business model is a recipe for death & misery.
We all ask how these healthcare executives can sleep at night?I have an answer for you;they are sociopaths. I have met decent employees at lower echelons in this company;they end up walking.A few good people are trapped because its a lousy economy & they've got family to support-but every single employee without dependants working for SinCare walks eventually-because no one with a conscience can watch them torture & defraud sick folks every day of their working lives-& be berated for not being happily involved in skinning(& ultimately killing)critically ill folks!

My wife received her CPAP on Dec.31, 2012. Lincare failed to bill the insurance co. right away. This resulted in us making payments in order to keep the CPAP. When they finally managed to file with insurance co., we had overpayed by $312.04. We finally received a refund for that amount, six months later, after repeated (and heated) phone conversations. We were also told that the machine was converted to a purchase. Now we are getting a bill for $146.46, which Lincare claims is over 105 days overdue. I have repeatedly asked for a detailed billing statement so that I could see what I'm paying for, to no avail. I still have no idea what the $146.46 is for. This issue is ridiculous and I warn anyone out there to not use this company for health needs.

Lincare has been good to me I have been there for 5mths and have been nothing but good to me. They don't make people wait on phone with in 2 calls always. and the rt is encouraged to keep contacting pts to HELP them not sell. I am sorry for all of your others problems. It could be us here in this area are just more helpful and like to do the right thing

lincare calls and calls trying tosell diabiates supplys but im not diabetic so much harassment i droped them for copd meds now cant get supplys from any body lincare sux

I was a health care specialist in the midwest and truly loved taking care of patients, but was told by two cm that it is not about patient care it is about keeping the stockholders happy. enough said. BUT I would recommend to anybody and everybody that Lincare customer service is far superior to Apria.

I work for lincare in murphysboro Illinois. This company is an absolute JOKE! We’ve ran for 5 months now while we’re short a nurse, driver, csr and a SR. We’re busting our [censored] in this place and we get absolutely nothing in return but more work! We have patients to set up o2 for but no concentrators, we are constantly running out of oxygen tanks, we don’t have most supplies our patients need... but worst of all our management is a complete failure and joke! Literally screams and yells at employees in an actual screaming match, sends derogatory text messages in group and personal messages. The company installed dash cams in the vans and apparently they’re secretly recording audio. I’m awaiting an appoint with an employment lawyer about this. This center is massively behind on set up orders and it’s all being hidden by the manager so the regional manager doesn’t find out. This company is an absolute joke and I cannot wait to get another office job in a company that actually cares.

Just read some 2 dozen comments - not one positive! To echo the sentiment, i have been a patient of Lincare for some two years, having switched from a competitor after I moved to the area. I obtain CPAP equipment and supplies for my personal use. I have NEVER dealt with a company with such POOR customer service! Each month, I wait for supplies that are promised for delivery in "a week to 10 days". Yet in most instances it's taken a month or longer. I am currently waiting for a mask cushion and filters that were ordered on 8/20/18 - three weeks ago. I learned two days ago that the order had never been processed … it has now been "shipped" with an estimated delivery time of 7 more days! I find the "service" staff is quick to blame others, never accepts responsibility and takes NO interest in its patients. I spoke with an office "manager" several weeks ago who said "we're a large company and we can't be interested in the needs of individual patients." (He did promise to look into my problem and to get back to me - I never heard back from him in 4+ weeks.) He later denied have made the comments, calling me a liar. Great example for a "manager"! I've tried reaching someone of authority in the "home office" but there is no way to send any written communication and customer service web forms are limited to something to pass along "compliments". -- no way available to express dissatisfaction! Senior corporate management ought to pay attention before they are out of business!

From my experience, it appears problems reside in attitude of staff, lack of training and any quality assurance process to insure customer satisfaction!

Call US Med Express. Not only do we treat our employees with the utmost respect, we treat our customers and patients like family. We will take great care of you. [protected]

I have been with Lincare for over 3 years and still have problems with their Customer Service. Usually they don't answer their phones and then if you leave a message nobody ever calls you back. This Company is in charge of the making sure people like myself who rely on supplemental oxygen are taken care of and not giving us attitude about it!

they are busy hiring people like Brenda M. in Modesto, CA, who brag about their meth use and letting docs grab their breast!

BobD46 you must be a corporate troll no one has anything to write about lincare. Why? Because there is nothing positive to post. You are an ignorant piece of crap that doesn't know what he is talking about. You have to be a corporate troll or doing crystal meth with Brenda M. the rep from CA. you either need to pull your head out of your own ### or out of the ### of corporate lincare.

This company is begging for a lawsuit and hopefully [censored]es just like you who defend them and are too ignorant to learn anything better.

Flip side - I just heard a disturbing story of a center manager physically attacking/strangling a CSR. Not sure what the argument was about, and frankly don't care. Police were called, and I honestly don't know the final outcome, but WTF? For those of you who think Lincare is SUCH A GREAT PLACE TO WORK, I defy you to justify this type of an action by a member of management. Even though I no longer work there, I was flabbergasted. This to me is an excellent example of the 'things' they have there posing as a member of management.

There is the right way to do things and there is the wrong way - Lincare, out of bottom line penny pinching, has decided to take the wrong way. I was sold a bill of goods about how Lincare is all about patient outcomes and supporting a high quality of life. This motto may work in the doctor's offices but in reality nothing could be further from the truth. What I'm saying may depend on your Center/Area Manager. Centers are kept at a bare minimum of staff to keep bonuses coming in for Center/Area managers. While theoretically this sounds like a good "high productivity" type of plan it ends up making the bottom line worse. Patients end up not getting assessed in time because the RT and office staff are overworked which cause held sales issues and acumulation of bad debt. If your Area manager decides there is too much bad debt they will bill the patient even though it was Lincare's fault that the government funding expired. This in turn causes angry patients to complain to doctors who in turn get angry and cease to refer to Lincare. What you end up with is a terrible held sales problem, no realistic was out of it on a permanent basis, less referrals (also because Sales reps need to pick up qualifying forms from doctors) and less revenue to support the staff you need to grow the business which is ALWAYS the main concern even if everything else is in the toilet. All this being said, Lincare has a wonderful goal of reducing patient readmissions and increasing quality of life. This goal is most likely what brings the energetic and caring employees it has. Where Lincare can make the most gains is to give the front line workers the tools and support they need to achieve those goals without having to work around the clock at 150% output 100% of the time.

This company gives the worse service ever. My mother was with me in Az. of 3 months and we always had to remind them to do her delivery every 2 weeks and then on the day of delivery we had to call and they had again not put her on the list. She uses Oxygen on the plane and they would not delivery it to us we had to go pick it up and I had to leave work early losing time and money. If you can get your oxygen with another company please do

I am trying to get lincare to call me back and they never do. I am trying to find out if I need to pay for the oxygen my doctor is no longer practicing medicine. please send me a bill or call me. gary hester [protected]

I too used lincare, I had been calling for two weeks to get portable tanks for appointments, etc, as of today NOTHING, !I'm thankful I have the concentrator, What a disgrace I have completely washed my hand of this company.

Deborah & Larry Gupton we have been waiting seven months on a portable oxygen concentrator with no luck. We asked back in May 0f 2017 after requesting several things from our dr we still didn't get one. We had to haul seven big tanks to Gulf Shores on our vacation. If you can imagine how awkward that is, just try that sometime. As I was writing this complaint the manager of Lincare called me and said everything had gone thru and he would let us know when the portable oxygen concentrator got there he would let us know. I told him I hoped it got here before the end of the year and he said he was sure it would. Hmmm we will see.

I had your CPAP for some years now. At first the tech Marilyn was very helpful and I was a pain. But we took care of the problems and everything was fine, I was receiving the supplies regularly. Then they stopped calling or sending stuff. I went down to the office in CDA to see Marilyn but she wasn't there a guy was at the reception desk. I had broken part I wanted replace and I was interested in a newer, smaller CPAP. And asked why I wasn't getting the parts anymore. I wish I asked his name. He said there are no smaller machines and the reason I didn't get the supplies anymore was because they called a couple times and we weren't home so they stopped calling. And some other lies. I know, because preciously when we weren't home they left a home they left a message.
As long as I do not have to deal with him I would like to continue with Lincare. But get one of the new, smaller machines and the regular parts delivery. Thank you for your help. Zoltan Llinzer

Since the above link is not clickable, I will post the whistleblower case article I mentioned here: $20 million!

(Reuters) — Linde A.G.'s Lincare unit has agreed to pay $20 million to resolve a whistleblower lawsuit accusing the company of fraudulently billing the U.S. government for oxygen and respiratory care equipment.

The accord, confirmed by the U.S. Attorney's Office in Massachusetts, will resolve a lawsuit filed under the False Claims Act by former employees of the respiratory therapy services provider on behalf of the U.S. government.

"The matter was resolved to the satisfaction of all involved parties, with no admission of liability by any party, " Lincare said in a statement.

Lincare, one of the largest U.S. providers of oxygen and respiratory therapy services and equipment, did not admit wrongdoing. Its settlement agreement was released late Monday after the deal received the U.S. Justice Department's approval.

"Our clients are pleased the case has been settled and resolved and look forward to moving on with their lives and careers, " Daniel Oliverio, a lawyer for the former Lincare employees who pursued the case, said in a statement.

According to the lawsuit, Lincare since 2003 billed government health programs, including Medicare, for oxygen equipment and tanks even when customers did not use or require them, fabricated customer oxygen orders and improperly waived customer co-payments and deductibles.

The company also paid kickbacks to physicians and their families to refer patients by providing them oxygen and supplies for free, the lawsuit said.

In court papers, Lincare said it followed various regulations and said the lawsuit was at most challenging "garden-variety" billing errors.

The case began as two separate lawsuits, one filed in 2009 by two former Lincare employees in New York state, SallyJo Robins and Kathleen Dunlap, and another in 2010 by Germano Lima and Roberto Rabassa, ex-employees in Massachusetts.

Under the False Claims Act, whistleblowers can sue companies on the government's behalf to recover taxpayer money paid out based on fraudulent claims. If successful, whistleblowers receive a percentage of the recovery.

While the U.S. Justice Department can intervene in such lawsuits, in this case it did not, leaving the ex-employees to pursue it. The department's approval was required to settle the case.

Under the deal, the U.S. government will receive $9 million. Another $11 million will go to the former Lincare employees to cover their share, plus attorneys' fees and costs, according to the settlement agreement.

The case is U.S. ex rel. Robins et al. v. Lincare Inc. et al., U.S. District Court, District of Massachusetts, No. 10-cv-12256.

http://www.businessinsurance.com/article/20170628/NEWS06/912314155/Respiratory-therapy-services-Linde-AG-Lincare-settles-US-whistleblower-case. This was settled in June, 2017. I just called the Office of the Inspector General today, June 29, 2017, on Lincare as they have been charging Medicare for portable oxygen equipment for me that I have been trying to pry out of their hands for a couple months now with no luck. In 2011 I purchased a Sequel Eclipse III so I was totally independent for portable oxygen and not renting from Lincare yet Lincare has been charging my insurance company and Medicare for portable oxygen for me. A few months ago my batteries for my Sequel Eclipse 3 would no longer hold a charge. As I am no longer employed due to having pulmonary hypertension I can no longer afford $400 for a battery for my personal equipment and I just had a 3 year warranty so it expired in 2014. I was told Lincare, who I have been using for my stationary oxygen concentrator (not portable), had batteries for my Sequel Eclipse 3 and since that was considered durable medicate equipment, my insurance company would cover the batteries 100% as long as I used an "in-network" company. Lincare is "in-network" but Lincare refuses to sell me or rent me a battery. The excuses I got: "We might send you the wrong battery." Really! lol. Then I am told "since I didn't purchase my Sequel Eclipse 3 directly from Lincare (I had been told they didn't sell them at that time - 2011) so I could not have a battery from Lincare". "Yes they have the batteries but nobody knows where they are." I hope everyone who is a Lincare customer checks their medical claim forms from their insurance companies, including Medicare. I live in the Kentucky/Indiana area and this whistleblower case was in Massachusetts so it must be happening all over the U.S. The number for the Office of the Inspector General is: [protected]. If there is a class action lawsuit against Lincare please let me know. Facebook: https://www.facebook.com/jpassmore555.

June, 2017. I have been on Oxygen therapy for almost 6 years, with Lincare being my provider. Whenever I need refills or replacement hoses, I generally have to call two to three times. Their service is horrific. The delivery personnel promise it won't happen again, and one delivery person even gave me his cell number and said if I have a problem, to call him directly. Just this month, after I ordered some replacement Oxygen and some additional hoses, he shows up and leaves the wrong size tanks and no hoses. I called his cell number, and he said he was sorry, but they were not on the order and he would see they sent them out by mail that afternoon. Two weeks later, I'm calling their office to reorder, as they NEVER arrived. If found the only way to get delivery is to follow-up. I cannot imagine how they stay in business offering such BAD and HORRIFIC service, but just seem to keep going.

I am so tired of the workings of Lincare. In Dec of 2016. I put in my order for my CPAP headgear when they called, and it came, minus 1 part, which I have been telling them about when they called every month. I am still waiting for it. I have also been told they don't have a billing department, when I called after discovering they were making different withdrawal amounts from my checking account. I have cancelled my auto withdrawal, and asked for monthly paper billings, which were supposed to start in March, but haven't so now they say they will start paper billings in April. I'd like to know when, since today is April 5, 2017, and my monthly payment is due on April 10. I will be contacting my insurance company and making a complaint. AGAIN ! ...

I have been on oxygen since my superior vena cava surgery in October of 2014. The tumor was so huge it went into the lungs on my right side so now
I am on oxygen. I have called every 3 months for new hoses and never got them. I have been using the same one's for about 1 year now and they are so stiff I could hang myself with them and not a lot of oxygen gets thru the tubes. After two years they finally came here to clean the machine. I do not know what this means or what is done to the machine but the guy changed a bottle in the back and put a meter on the front that read 93% said sign the paper and he was gone. So 4 months later they call so they can come out and clean the machine? What? So they were suppose to be here at 1:00pm so I called at 1:30 and she said she would call the driver and have him call me with a time. I said ok because
I have to have someone here to open the door. NEVER GOT THAT CALL...SO after 2:30 I called back and said my sister had to leave to reschedule for next Friday . She said she would call the driver and I said there is a big tank outside they need to pick up she said ok. I come home from the doctors to find a note on my door that he was here at 4:30 to reschedule...ARE YOU FRIGGIN KIDDING ME...YOLANDA, , , , WHAT DIDN'T YOU DO...What the hell kind of a company are they running here...God help me.

Salter Labs makes horrible and could be dangerous tubing of machines . the connector falls off with ever tube. why arent you still using Westmed tubing? more comfort and never disconnects

Coeur d Alene Idaho

Very terrible customer service. Been waiting almost a month just to get set up as a customer despite needing medical supplies. Whenever I call for a status update I get caught in a phone loop being transferred to various departments multiple times. Highly discourage anybody from using this company.

Lincare is a medical supply firm... Sally Jo Robbins [protected] (ext. 127) was the woman I spoke to. As an insurance provider, I had Aetna Health Care. Lincare promised me supplies back in August 2006, and they stated that they had shipped them. They said that they would ship them again if they hadn't been shipped yet. They never arrived. I called them towards the end of August amazon astro robot to inform them that my company was changing insurance providers from Aetna and Independent BC/BS. Does Lincare accept this insurance?

I would like to get my billing issue resolved. It concerns the INR MACHINE THAT I used 3 mos ago.

The Lincare oxygen and oxygen supplies office in San Antonio, Texas, does not have a handicapped parking spot as required by the Americans with Disabilities Act.

They never answer their phone. I was on hold today for 46 minutes. Durning that time they did tell me 19 times to go on line to pay my bill. However I was trying to reorder supplies. This not the first time nor the 10th. These people are worthless. They SUCK.

I was on short term disability when my oxygen was delivered. I filled out the hardship paperwork and let them know that the end of March I would have no income. I was constantly harassed about my bill although I was making payments to them. I was told by the local office that people tried to beat Lincare out of their bills. Well, if I was trying to beat them out of money I sure wouldn't be making payments with them. I called the office in Clearwater Florida to see about getting a hardship and was told I couldn't get one until the bill was paid in full. I am on a full subsidy with the health marketplace and my copay on the oxygen is 10%. I asked the guy if he wanted to give up the 90% for the 10% and he said they had a business to run. They refused to bring out a portable concentrator until my bill was paid in full. These people are totally heartless

Very unhappy with Lincare.

I have been trying to get my supplies for way too long and I keep getting differing stories, wrong stories, reps slurping their drinks, supervisors hiding behind voicemails and only when you say you will hold the rep sends you to voicemail. If I have to do this for years I might have to go to amazon for everything.
I hope someone calls me on this

My wife gets cpap supplies from Lincare. They could not be reached for months. When she finally did she was told she needed a new doctor's order.