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men’s combat shoes
Hello. This company has a real good scam going on. I purchased a pair of boots for $90 and I know I ordered the right size shoe. However they are way smaller and I couldn't even fit my foot into it. I advised light in the box and they asked me to return it for a refund. However it will cost me $49 just to return it on the cheapest device from Australia Post. That's over 50% of what I paid! The only other option they had available was to keep the shoes and get a 50% refund. What a rip. The product isn't what I ordered and I'm at a loss with shoes I can't ever wear. Never again!
long sleeve faux fur coat returned but not refunded
Order No.: #[protected]
Billing Address Shipping Information
Eva Siegwart, [protected] Eva Siegwart, [protected]
14 Desborough Road, Eastleigh 14 Desborough Road, Eastleigh
Ordered Items
Item(s) Quantity Price
Women's Party / Daily Vintage / Street chic / Sophisticated Winter Plus Size Long Fur Coat, Leopard Shirt Collar Long Sleeve Faux Fur Brown XL / XXL / XXXL
(0)
GBP £47.66 x 1
(383)
1 GBP £47.66-
Item was returned and I still have not received the payment
delivery not on time
ordered the items on expedited shipping on 12dec if you factored in weekends should have arrived by 24dec but it arrived on 3jan instead. wow so all that money paid but nvr got my goods and in the end I had to hunt around in retail shops to get those items. and yet no returns. will never purchase from them ever and those who contemplate it should think three times. worst online company ever. no ethics and irresponsible
purchase not received
I made a purchase which did not arrive in time and cancelled. I raised fora refund which has not been received for months now. Each time I am emailed to check my refund processing account and nothing is ever there. This us the worst overseas company I have dealt with. The refund process does not work as you cannot access to withdraw as it instructs. It may not be a large amount of refunding on principle will pursue
fastway couriers lack of delivery!
Please see a copy of my email I sent you this afternoon. After paying for express delivery, I shouldn't have to go to pick up myself, if I want it tomorrow! (I waited here all day for it!) I was told no delivery tomorrow, and monday would be earliest! When I said I paid for express delivery, I was told they don't do express? Am really upset & disappointed in all this!
Regards joan
bestellung #[protected]
Bestellung von 18.12.2018 ist gerade AM 5.1.2019 gekommen und noch da zu nicht das was ich Bestellen habe . Bitte zum meine e-mail Adresse sensem bestimte Adresse wo ich kann das zuruck schiken. Und wie ich krigen meine Geld Zuruck ? Ich bin sehr umzufrieden von den service . Und bitte schnele andwort mir gehben sonzt ich muss zum meine Anwald gehen
Meine Datum: Jolanta Herba, Hinter der Kirche 26 ; 76307 Karlsbad, Deutschland
e-mail : [protected]@op.pl
worst customer service
Order Number: [protected]
Order Date: November 10, 2018
Shipped to: Indera Paul-Wiltshire
Shipping Method: Expedited Postal (6 - 12 business days)
I never received my order and it should have arrived by December 1st. I am having a hard time getting a refund. Their Customer Service Supervisor Selina keeps asking me to wait, and lies about the status of the order. My event is January 5th and I had to purchase another dress. Below is communications between us. Light in the Box has the worse Customer Service and makes it so stressful to get a refund of your money.
I told them I do not need the order and to cancel it, why can't they issue my refund as the package never arrived.
Dear Indera Paul-Wiltshire,
We apologize for the delay .
Your parcel is still pending processing at the Post Office Sorting center. The Canadian post strike ended, but their delivery has yet to return to normal levels, and Christmas and New Year are the busiest seasons of the year for foreign post offices, and there will be a burst of positions in the area. Pls wait patiently for another 2 days, and logistics information will be updated later.
If you really don't need this order any more, please refuse the package, then contact us. At that point, we will be able to arrange full refund for you.
We thank you for your understanding in this matter.
Sincerely,
Selena
LightInTheBox Customer Service
not receiving my purchase
My order # [protected]
ordered November 28, 2018
girls snow boots
I did not know this purchase was coming from the Netherlands and I still have not received it. I have traced it and it has not even reached the US Mail service yet.
It was a Christmas present for my great grand daughter and I had to purchase her a pair local, so if the boots ever get here she will have two pair I guess!
I would like a full refund, I am 86 years old and live on a very limited income and really could not afford buying two pair of boots!
Barbara McCoy
6651 Rexford dr
riverside, ca 92504
[protected]
evening dresses
A lot of mis-information with this company...I ordered a few evening dresses, at the beginning of December with expedited shipping. I did not find out until days later (passed the 24 refund period) that the order was not shipping until 12/30. I expressed to Light in The Box that this was too late and that if they had told me, at the time of ordering I would not have completed the order. I asked for a refund, but, was advised that they were sticking to the 50% policy. I was so upset at losing ALL this money for something that I had no control over. I them agreed to cancel the order and woke up this morning to see the order has SHIPPED! I think I deserve a full refund after this
bad products
I ordered 3 wigs from them.1 was the wrong wig, the other wig didnt fit, the other was okay.i filed a dispute with paypal they told me to return it to the nevada location.their employee signed for it and wrote a partial address but wouldnt acknowledge receipt of the item.lightinthebox ignored paypal dispute and never replied to it.the postal carrier forgot to change his zipcode for the scanner so when you track it; it looks like it was delivered to the wrong zip code.the postal service sent a letter acknowledging their mistake and that it was delivered to the right place.paypal denied my claim because they say they only use online tracking.i have put a complaint on consumer affairs and filed a complaint with the ftc. Lets file a class action lawsuit against lightinthebox.they are trying to pretend like they can't understand my consumer affairs complaint.i have provided pictures and proof that they have the merchandise back but they still refuse to refund me.the company is a scam.they sell bad products and refuse to take it back and ignore paypal claims.
lets file a class action lawsuit.they have a reno nevada location that takes returns so they can be sued here in the u.s.contact me at [protected]@gmail.com if you want to be a part of the lawsuit.view my complaint on consumeraffairs.com its shows Niya Placentia, Ca. December 16, 2018 pictures and proof included.
order not received
I ordered a dress on Nov 29 and the payment was taken out of my account and now they are telling me I have no account with they and I have not received the dress. I can not get in touch with them I have tried costumer servies can not get though to them. I do believe that they scam people. They need to at least give a number to let people contact them.
there was unauthorized cash taken from debit card and purchased on your site
Arif Ahmadov
Card details:
[protected]
Yesterday there was unauthorized cash taken from my debet card and purchased on your site
at 14:48 - 164.86 Euro - Authorization code 509222, Pay Pal order [protected]
at 14:57 - 185.32 Euro - Authorization code 509223
at 15:02 - 65.52 Euro - Authorization code 509224
I did not Authorized non of this items, so you are kindly requested to assist in processing reimbursement on these transactions.
delivery taxes
I paid the insurance on my 127€ delivery to not encounter more charges. Then when my package arrived I had to pay a further 40€. The insurance assured me I would be refunded this money (I have photos to prove all) when I emailed the first time they offered me 50% back, I have continued with a further 28 tickets and now they are saying I didn't gave the insurance they are not paying me a penny and closed everything down. I am furious, not to mention one item is faulty but I have read online people send back there item and get nothing in return. This has to be stopped I feel scammed.
I have the same problem.
They informed me, they have the item in a smaller size in Poland, so I have sent my order back (discussion took place almost 3 weeks)
Smaller size wasnt in the stock as they have claimed and they require another shipping cost so I can have the item delivered from China.
No communication other than tickets, no number provided.
No refund money sent back, no answers for many other questions provided either.
Now I am requiring bigger size back and communication got cut marked as resolved...hahahah
Any idea, what I can do?
refund
I ordered items from this company and before the items were shipped I had to cancel. I had confirmation from them that my refund would be returned and now a month later no refund and I am unable to pull up my information on the website like it never existed. I am very unhappy with this company. Definitely a SCAM! Save yourself the trouble and in my case $$72 and DO NOT ORDER FOM THEM!
Dear
Sir/Ma'am
Last time i am inform you and your answer will not come after 10 days you say that i will answer 3-4 days but your answer not come and refund money not come in my account
are you do not want refund my money last 2 month get this issue, you not want refund my money you tell me i send all information
Dear,
Sir/ Ma'am
September 20, 2018 Withdrawal pending 228573
My order no. [protected] you have cancelled because you not have the Stock so please refund the money,
withdrawal request 228573 has been submitted on 21/09/2018, are you want / do not want refund my money
refund the payment INR 2338.40, after 01 month you not refund the money.
i have getting so much problem in your side no give me any answer about my money.
i have already do the complain refunding problem, you do not take any action about it
please do it fast and tell me
How Many days you take also refund my payment,
please update me all information
Thank you
return
8 months ago I rejected 4-5 packages because one of the outfits I got didn't fit and the rest I knew would not fit. So I turned them away at the door. For the last 8 months I have been chasing up the refund and all they keep saying is they haven't recieved it yet and it's quite a lot of money to me that they owe and there is no way it takes over 8months for dhl to give it back and it's really upsetting me because I am not getting the help I need. They keep saying something about a return of exchange ticket but I can't find it anywhere.
product not received
I purchased shoes for my son, the company shows no record of the transaction, gives no phone number to resolve the issue but shows that you have received payment in PayPal. Buyer beware do not order from this company, they are clearly a very well designed scam! The company gives no way of contacting them at all if your order for what ever reason does not show up.
chandelier
Iorder no [protected], we ordered a chandelier and paid 79 USD for shipping and charges for chandelier.
However till date I have not received my chandler.this is the second time I have complained to you, last in June 2018. Tracking no [protected]. Before gati to send it to me, light in the box has contacted them and asked them not to send me the parcel. Also gati has given us a I'd of return to sender [protected]
However, your system said gati logistics returned the parcel. Gati has confirmed to me that you, the sender asked for it back. Gati logistics is a reputed company in India.
Kindly let me know what is happening. This is extremely unprofessional.
Mrs Pittie.
make money on ordering a dress for the paypal account
I ordered a dress on your website, and you promised that the dress would arrive in Israel within four days. The dress arrived after a month waiting for customs. Here I will note that I ordered the dress especially for my sister's wedding, of course I bought a different dress unfortunately and I was very disappointed. in the radar they asked me by phone at customs if I wanted to pay for the dress to be sent. Of course I refused because I no longer needed the dress. I will ask for a full refund of the NIS 400 dress.
Here is the order details: mstercard x-2638 '
paypal lightinboxl on your cart statement.
ship to: sarit levy
transaction id: 5R858951CE261492B
Thank you very much Sarit Levy
10 items clothing to small, boots damaged.
I have ordered 14 items from this company and 9 of the clothing items are too small and the boots Buckle is broken. I have tried to get a response by email or have someone contact me to resolve the issue . I wanted to exchange the items for larger sizes and exchange the boots it has been a month and it's been an impossible task to get this company to exchange or give me a refund the information online phone number is a non-working number when you email the company they refer you to the ticket over and over again when no resolve... I am frustrated the customer service with this company is very unpleasant and very unprofessional .I refuse to take a loss on the items I purchased . I will be looking into reporting them and making it known not to do any business with this company. Very poor customer service!
Dont believe the positive reviews about lightinthebox they probably posted it.join in the class action lawsuit against them my email is guummie@gmail.com.they have an address in nevada.see my review on consumeraffairs.com niya placentia, ca posted 12/16/18.
i'm complaining about non delivery of my items and not refunding me and ur taking my money
Hi
first thiong i'm french so my english may not be well. I order on july 12 2018, this :
Order Number: [protected]. i wrote you more than times ( your customer service is deleting even the number of message i have send you) BIG SHAME.
Anyway i never received my order . This was my delivey tracking number HKAST51830495Z85IX . And the shipper Postal (DHL eCommerce) and you started to write me from was July 14, 2018 remind me that my order will do only 5 - 8 business days . You never know were was my order i have send you a lot of message : i investigate rhen i hear that my order was at the airport and you bought the less shippemnt teh smallest so they are not ready yet to send me my order . i send you a message telling you that with prrof of the payment direct debit you did . I told you that i'm a radio station a regional one so i need my order to start doing live. i received wrong message inappropriate because you told me the last month that you still investigated . i have send more than 10 messages but NEVER YOU DID KNOW WHAT WAS GOING ON . until this october 8 where ur telling me that i havre to pay again shipment if i still need my order or you will take half of the monney i pay if you have to refund me. this was the 2 tracking link : Lien
17track : https://dhlecommerce.asia/track/Track?ref=HKAST51830495Z85IX
Lien officiel de la société logistique : http://webtrack.dhlglobalmail.com/
now what can you tell me ?
about lightinbox this is they adress :
UK Address (not for return):
131-151 Great Titchfield Street, London,
Greater London, W1W 5BB, United Kingdom
u keep on deleting message of ticket i open . your a big company and we are a small local radio but we won't leave things stayed like this . because u started deleting tickets that shows that ur not having good behavior about us little customers
About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
Most discussed Light In The Box complaints
do not use this company!Recent comments about Light In The Box company
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