LifeTime Fitness / ripoff on their cancelation policy
Once you are a member of Lifetime Fitness, they make it almost impossible for their customers to leave. They intentionally make it difficult to cancel to the point of absurdity. They incorporate trickery and unfair methods to confuse and guilt their customers and try to squeeze every last dollar out of them. They need to be stopped.
Attempt 1 to Cancel: I made the mistake of thinking I could call and cancel. The membership specialist told me that he could not accept my cancelation over the phone even though he had my membership pulled up on his computer. He gave me his fax number and told be to fax the request and he would take care of it.
Attempt 2. I wrote a letter and faxed the request to him as he requested. The transmission report showed they received it. I specifically asked for a confirmation that they received my fax - I received no such confirmation.
Attempt 3. Went to their website thinking I could get another fax number for their corporate office, but no such luck. They have an e-mail for customer service but specifically state that you can't cancel using e-mail. I used their form to try and cancel by e-mail anyhow.
Attempt 4. I called the corporate office and spoke to someone who told me the only way to cancel my membership was to walk into their office and sign a cancellation agreement or to send them a certified letter. She also advised me of the 30 cancellation policy... and that I will still be responsible for an additional month...
Ok, I think this company needs to get sued. The 30 day penalty provision is nothing but an unearned fee. They are not inconvenienced in any way for which they need to bill for another 30 days and penalty provisions are often illegal. We need to band together and play them at their own game and sue them as a class for every single extra fee they stole from consumers.
These guys are crooks and they know it.
doug from Minnesota
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