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LifeTime Fitness / unauthorized membership charges

1 3058 Clarkson RoadChesterfield, MO, United States Review updated:
Contact information:
Phone: 636-227-0200

A membership was opened last summer for my nanny to enable her to bring my daughters to the pool at Lifetime Fitness. Upon opening the membership for her, the salesman at Lifetime agreed to set up a two-month membership for her that would end prior to her leaving to go back to school. Lifetime continued to charge their student "flex rate" to my credit card each month, and it wasn't until I cancelled my own membership that I realized they were still charging me a monthly fee for my nanny. I notified Lifetime immediately, but the salesperson ignored my emails and the customer service rep would not credit my account. The customer service rep will only cancel my account with a hard copy signature delivered to their center, despite multiple emails indicating that continuation of the membership past July was never authorized by me and despite repeated requests to immediately cancel the account and refund previous charges. The salesperson was willing to promise anything in order to obtain the original membership agreement, and has shown that they will use dishonest techniques to establish accounts but will not even follow through to resolve issues and attempt to deal with dissatisfied customers. I do NOT recommend Lifetime Fitness and caution any consumers to be wary of promises made by "schmoozy" sales reps, read the fine print and watch your credit card statements carefully to validate that you are only being charged what you agreed to.

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Comments

  • Mi
      26th of Apr, 2011
    0 Votes

    they took my money out of my account, that i MADE VERY CLEAR to the woman when i signed up I DID NOT WANT ANYTHING TAKEN FROM THIS CARD. i paid cash up front every month(not to mention i made the mistake of joining on the 26th[80$] and was charged again on the first, they never told me that.) so two weeks after signing on to the 60$ a month RIP OFF, i was temporarily laid off for 3 months. i canceled, and had to pay a cancellation fee, on top of my NEXT MONTH as well. so i couldn't pay then and told them that i would make payments, a few weeks later i had filed my tax return and recieved my tax return of 424$ on april 22, 2011 @ 10 am, THREE HOURS LATER, LIFETIME SNUCK INTO MY ACCOUNT THAT THEY KNEW THEY COULDN'T USE AND TOOK THE 160$ OUT OF MY ACCOUNT WITH NO AUTHORIZATION. when i called no one would call me back regarding the situation.

    ###ing ###.

  • Tw
      3rd of Nov, 2011
    +1 Votes

    Class action lawsuit now forming

    Lifetimefitnessclassaction dot com

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