Life Time Fitness / membership & cancellation
I cancelled my membership september 3rd and it takes 30 days to completely cancel the membership. I had received lt bucks earlier and did not think of using them because I began school and work so my schedule was hectic. Today, 10/1 I called the shelby, mi location (where I used to go) because I received a reminder email to use my lt bucks before 11/14. I knew my membership was done on 10/3 so I called to see how I can use my lt bucks within these 3 days I have left on my membership. The member service manager, megan, was very rude and unhelpful at all. Especially knowing that the reason of my cancellation; going to school and other necessities to pay for including student loans. Paying $64 a month for a gym membership just was not in my budget and she kept telling me the only thing I can do at this point to save my $60 lt bucks was to put my membership on hold for 3 months paying $15 a month. And that the spa services were closed this week so I wouldn't be able to use them even if I wanted too. Also, constantly receiving emails in september like "are you sure you don't want to be on hold" "we can offer $100 in training, etc so you can stay at lifetime." why couldn't they offer that when I was there and enrolled? No, they wait to give freebie's and incentives when you want to leave. This is horrible service. I ended up contacting corporate after the manager gladly gave me the number and they said there may have been miscommunication but I can use my lt bucks until 10/3 on anything that shows lt bucks are eligible on the site. The manager could've told me since the spa is closed this week, you can use your lt bucks else where that is accepted but no. Because she is losing a member she didn't feel it was necessary to help a student out the most she can. Never dealt with such horrible service, especially at a gym and i've been with lifetime since 2012. They will be losing more members because I will be advising everyone I know that goes there the service I received today.
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