Life Time Fitnesscancellation not applied

Hello, I am attaching the notice for cancellation here. This has not been accounted for yet. Jenna hasnt updated in the system. I have stopped by the center talked to kaitlyn, jenna, matt but no action. Called member relations, liz asked me to send picture of notice for further action.
Kaitlyn was to credit back membership fee minus hold fee for may by may 12th, since both were applied, but that was also not done. What is told and what happens is entirely different. I expect the cancellation be effected immediately, instead of dragging months together!

Life Time Fitness

Jun 01, 2018

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