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Liberty Tax Service / deceptive practices

1 Victorville, CA, United States Review updated:
Contact information:
Phone: 760-245-6766

Initial cost for service not what is quoted. 4 different branches of the same company in the same city of victorville ca. Have different prices for the same service. Actual total price of service is not being given during intial visit. Must meet certain criteria in order to meet the qouted price, however that criteria information is not divulged. Unqualified preparers with very little knowledge of tax laws. Attempted to resolve by speaking to the supervisor from 2 of the branches. Unsuccessful. Asked to speak to there supervisor. Answer: supervisor has a name and cannot be contacted via phone and has no physical adress for an office or point of contact.

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  • Bo
      10th of Feb, 2009
    0 Votes

    Absolutely correct. Same problem.

  • Wi
      12th of Oct, 2009
    0 Votes

    Did you expect them to give you the owner's home telephone number and address? I certainly hope not because that would just be outrageous to expect at all. And it is fairly common to expect different franchise stores under the same global banner to have some price variation. I even have two Wal-Mart stores within 5 minutes of me in opposite directions where they have major price differences on virtually all of their items.

    Paid tax preparers are notorious for having little knowledge of tax law, but again what do you expect? They only work 3.5 months out of the year and have a very short window to be trained in as IRS tax law is often significantly updated in November or December. You'll likely never find a CPA or Enrolled Agent working as a tax preparer for Liberty as the job wouldn't pay anywhere near enough for someone with that level of qualification.

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