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2.2 1533 Reviews

LG Electronics Complaints Summary

445 Resolved
1079 Unresolved
Our verdict: When using services from LG Electronics with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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LG Electronics reviews & complaints 1533

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Newest LG Electronics reviews & complaints

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D
8:42 am EDT

LG Electronics lg refrigerator lfx31925st

I purchased this refrigerator about 3 years ago and it has broken down. I was tricked into purchasing a 1 year warranty with the promise that it would be repaired. It has been 6weeks now and the refrigerator still doesn't work. This is terrible customer service. They have lost a customer for life I will never consider purchasing anything from LG again and I don't recommend anyone else does either.

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9:19 am EDT

LG Electronics led. haier 55" 1080p.60hz

On June 28, 2017 our 55" flat screen went black...still a sound, but no ability
to bring up a picture. We called Spectrum to see if they could help with
this situation. After about 40 minutes of great effort of the Customer Service Rep, we had no success. She said the back light was burnt out.
At the time of purchase Oct 31, 2014, we bought a 5 yr warranty.
Model # is LE55F32800 and the other number is FPWT4-5.
The Invoice # is [protected]. The Total cost of this invoice is $688.78.
We were advised that this is a typical problem of this make and model,
so we are requesting a replacement at the earliest date possible.

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12:48 pm EDT
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LG Electronics lg dryer

Dryer model number DLG1502W 7.3cf TL gas with front control. We purchased a new LG washer and dryer on March 19 2017. They were delivered a week later. There are only 2 of us that live here and use the machines. Two and a half weeks ago I put a load of washed laundry into the washer and the clothes never got dry, they stayed wet. I ran the dryer again on the appropriate setting and found that the dryer was not putting out heat. The repair man just informed me that the part that ignites the gas, as it's a gas dryer, there is no gas is getting in, allowing the dryer to heat up. We have had these machines in our home for all of 2 months and 2 maybe 3 loads of laundry a week we find ourselves without a dryer for another 2 weeks. Im angry and upset that we spent, including the extra warranty, a total of $2044.46. This is completely unacceptable and will certainly keep us from ever purchasing another LG product in the future. I now find myself taking my washed clothes to the Laundromat and spending approximately $20.00 a week to dry them. Insane considering we have a brand new machine sitting in my laundry room, broken down.

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9:33 am EDT

LG Electronics refrigerator

Less than a year and the ice maker just stopped. We called them, service was supposed to come and fix. They never did, and we kept calling. Now they are saying we are out of warranty, and want to charge us $350. Our initial call was within the one year period. This a bait and switch. I will never buy another LG product. Don't sue them, their service is horrid at best.

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12:00 pm EDT
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LG Electronics black stainless steel finish on all kitchen appliances

We purchased a package deal from our reputable local appliance dealer.
They have been helpful and replaced doors as they peel.
I tried contacting LG there service person came out and we checked stores it seems this is a constant problem with the Black Stainless steel. I cannot find a recall on a problem the are aware of. I have also emailed top executives at LG as of today no Response.
The appliances are 8 months old the solution they give is to replace since we are still under 1st year warranty. I feel they are doing this till we get past warranty then we are out of luck. This is unacceptable and been looking for a solution to our problem. Is there any recall that you know of or a way to get an acceptable conclusion to this unsightly Manufacturing Defect. It has been determined it is not a user problem it is a defect in the black stainless steel procedure they are using. Can you help.
Thanks
Cathy Vitale
[protected]@yahoo.com
[protected]

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6:36 pm EDT
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LG Electronics I am complaining about refrigerator model gr b702gspc

Dear All,
Indeed, I had a huge problem about the above product. The problem is that the fan stops to work . I called the customer service whereas they informed me that during 48 hours one of their specialties will visit to diagnostic. The fan changed after two days . After finishing the tachnical worker told me that there is another problem. They sent another worker who reported that the Refrigeration will not be repaired. After debating with me, they told me that it needs to be replaced by new one .

Two weeks ago we live without Refrigeration. I have the purchasing invoice which authenticated by the merchant.
I tried to follow the dilemma with call center . Call center headed by Mr Joseph who refused to hear me or receive my calls .
He received my call only one time last Saturday and he promised to urge the concerned department. Following several times to know when the problem will be solved, the silly answers from Call Center 19960 employees were phenomenal. In the middle of the day exactly at 2.11 pm the telephone operator at call center left me on hold for 23 minutes to make me annoying and close the line from my side once I asked to speak to Mr Jost.

I repeated the call Ms Kariman told me that Mr Joseph is so busy and he can not reply you and tell you the process will start after the Muslim feast at the beginning of next July. How come, I said . Because my family enforced to leave the home whereas they couldn't drink or feed because of the big default in Refrigeration.
Ramadan month that a Holy month, we suffered a lot . Ms Kariman said if you aren't satisfied, you can complain or go to the top management in New Cairo . She said in aggressive way .
Finally, I would like to ask your agent in Egypt to solve this problem as soon as please because we suffered for more than two weeks and we have children.

Thanks in advance and forgive me for so many words .
If you have any comments or feed back you would like to feed me or share with, I would be grateful.

Yours Sincerely,

Essam Omran Mohamed

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11:43 pm EDT
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LG Electronics tablet warranty

I bought a tablet from AT&T that never worked right and always crashed a lot. It, 's performance continued to get worse. I barely used it for anything because of performance. I bought a molded rubber case to protect it and nearly all the time I had it, it was stored on a shelf in my bedroom. No physical damage ever happened to it while in my possession and certainly it was not near any water. It was returned under warranty and they claim they can't fix it because of water damage. Unless they damaged it at FedEx or at LG with water, there was no water damage. They are liars and scammers. I am reporting to consumer protection and BBB. I was suspicious right after I received a note when they got it back which said remember it may be something you need to pay for. That thing was treated very well while in my possession and was never near liquids. I fear if I get it back with water damage that they did the damage to avoid the repair. What [censor] they are.

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1:36 pm EDT
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LG Electronics tv

TV model 42LF5800. 42 " less than 2 years old. Just started having white spots on screen. We did nothing to cause this, it is a defect in your product and should not have been sold until corrected. Have LG frig and washer and thought they were the best, now not so sure. My husband just had 2 major back surgeries in the past 2 years, I do not need an additional bill on a less than 2 year old TV. Got estimate of $240.00 plus the charge to come to my house. The service dept is about 10 miles or 30 miles from here. I am so dissapointed that U cannot correct this problem as you should stand behind your product. Carole Firlie

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1:13 pm EDT

LG Electronics front load washer and dryer with sidekick pedestal washer

We have had multiple issues with clothes remaining dirty, dirty soap dispensers requiring frequent clean tub cycles, machine leaks from back pipes due to damaged threads with expensive property damage due to floor leaks and water flooding. Our clothes worn out with balling out even if we use delicate cycles. The Turbo clean and steam cycles don't work. Very bad customer services, giving the run around. We received letter from LG Premium Care if we wanted to purchase extended warranty, which we thought will be a good idea since the machines have had so many issues within first year! So we paid upfront for 3 yrs of extended warranty. When we called for service, LG Premium Care will not cover the side-kick washer since that was not included? LG Customer services said for us to call Best Buy regarding issues with LG Premium Care warranty extension?

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11:45 am EDT

LG Electronics wn2050cw front loading washing machine

About 8 years ago, we bought an LG washer and dryer. Recently, the motor went out. It is under warranty for 10 years. We looked up on LG's website two authorized service companies. We called them and both had appointments that were 2 to 3 weeks out. We couldn't wait that long. We called a company who could do the work within a day or two and they diagnosed the problem as the direct drive motor. They ordered the part from sears, a reputable distributor. They replaced the part and I paid them for the part, labor, and service call. Then I called LG to initiate a reimbursement for the part.
I wasn't expecting to be reimbursed for the service or labor. They told me that I should have contacted LG when we found out that the service wait time was unreasonable and without doing that they would not reimburse me for the part. They said they couldn't guarantee that the part was from an authorized parts warehouse and the work done wasn't done by an authorized repair company. They expected for use to have read the warranty info from paperwork I am not even sure we have anymore, note, it was purchased 8 years ago.
I went the round with the supervisor and she was adamant they would not cover the part. I then told her that this was not a requirement when my fridge compressor went out and I had to call for service. I just called a repair guy and he gave me the proper paper work and receipt for the work and I turned it over to LG and got reimbursed. I told her that I didn't understand the hypocrisy. To cover one situation and not the other is ridiculous. Again, she said LG would not cover the part because we did not call them directly when there was a problem with getting an authorized service guy to do the work.
I asked if I could get this supervisors car, I wanted to keep it for 3 weeks and by the way, it was up to her to figure out how to get to work and back without it. I said, if she had to she would most likely call and get a rental if it was that important to get to work and back. Well, I said waiting for a washer to be repaired and wait for 3 weeks was unacceptable. She said that I should have read the warranty information before contacting anyone.
I believe at this point that they are finding any loophole in their warranty so they don't have to cover repair costs even in the most unusual situation. I would think no one would wait 3 weeks to get a major appliance fixed. With the outright attitude of the supervisor and her not willing to even discuss a compromise, they are not worthy of anyone's business or loyalty.
My suggestion is..don't buy LG appliances. They will find any way to get out of paying for things they should rightfully cover. So we have made a decision to buy non-LG appliances from now on. GE, Samsung, Kenmore, here we come and we look forward to a better experience.
I will continue to post bad reviews anywhere and everywhere I can to tell people not to buy from LG.

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6:29 pm EDT

LG Electronics lg g5 mobile

Dears,
I bought my LG G5 at September 2016 and it was Ok then suddenly on the 13th of April it turned off and didn't work again, when I went to LG Egypt support center at 5th settlement once they checked the phone they informed my that the board and processor are dead and needs to be changed or it wont work again which caused me losing all the data on the phone plus money needed to fix it !

Can you explain to me how come whithin 7 months ONLY my phone dies like that as you know of course it's not cheap at all and you are supposed to be a trustworthy company and I used to recommend you to everone I know!

My phone serial number is 604KPZK043133
LG-860

I need an immediate solution as I'm not supposed to pay for it twice within this short time.

I bought my mobile from Kuwait when i was in business trip, and i am in Egypt now, a LG customer service from Egypt called me, and told me they cant do anything, and i have return the mobile back to Kuwait, is that a reasonable, a global company have no global branded grantee.

And support here in Egypt want me to pay almost 40% from the mobile cost to fix it, and that not my fault at all, it your device bad issue, i need a solution here the mobile didn't exceed one year working with me, with no scratch and it dead from it self with a faulty motherboard.

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3:21 pm EDT
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LG Electronics washing machine

I purchased a front loading washing machine in January. The outer drum that retains the water blew a hole in it on May 26. I have dealt with LG numerous times and they are giving me the run around. They are doing everything but help. I live in a remote area so it's difficult to get a tech to travel long distance. No kidding. One drove 90 miles 1 way. He told them its not cost effective to fix it. LG is doing nothing to help but the usual it'll take 3 to 5 days sir to contact someone. I spoke to a corporate lady an hour ago and she was rude. Said its a process and i have to wait and LG will not send me another machine, even a refurbished one, very spiteful and rude how she said it. I have a 4 month old washing machine with a hole in it. Its brand new and its a joke to LG. As a paying customer I shouldn't want help for something covered under warranty, at least thats how LG has been acting. Ive been spending money, gas and time the past 3 weeks to go to the laundry mat when I have a new washing machine. Its rediculous. Can someone please maybe do their job and please help. Im trying to stay calm but this run around is getting old. If not authorize me to return my products to Home Depot so I can purchase an actual quality product. I also went through 3 defected LG G4 phones in 20 months, a defect that was replaced quickly 3 times. Can I get the same help on my washing machine please. If you were in my shoes, you would also want help as well. I hope someone can help me and not give the run around anymore.

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6:43 am EDT

LG Electronics complaint not cleared even after 3 weeks

I brought a LG refrigerator from Nandilath G-Mart, Irinjalakuda, Kerala on 7th Sept.2016. Recently it was showing cooling issue and I registered a complaint on you toll free number(RNP170525052101)on May 25th and a service person attended the issue next day. He said that it was its compressor problem and he will replace the parts within 3 -4 days. But its almost three weeks now and I didn't get its feed back or solved the problem. It is very sad to hear that the prestigious Brand like LG are neglecting the customer complaints.

Kindly look into this matter and instruct the service agents to solve the issue at the earliest.

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12:28 am EDT

LG Electronics complaint the customer service hk team

I have to buy the LG 55”UHD TV in March 7, 2017. First of all, the quality was good, buy my experience was very bad.

Because of the free gift ( $1500 cash coupon ). I need to waiting over 1 month after my online registration. Is that for embarrassing customer? After I waiting for 1 month, they have to say I have provide the wrong barcode, so, cannot redeem the coupon until get the LG re-approval ( 1 week ), But I have following your instruction and success to registration on your website, if I provide the info is wrong, buy you send me a confirmation? And say that was my mistake.

I tried to contact LG HK service hotline in 1st June, 2017, but they ask me to provide S/N again, but I have to request some body call me to explan this difficulty policy, but no body reply the call until now (14 days), and no body told me the re-approval is complete or not!

I have no ideas the Headquarter of LG Korea, to allow LG HK to destroy the brand value like that? In this highly competitive business environment, the world brand is talk about brand value, customer loyalty and customer experience. I cannot believe that LG HK can provide that kind of very bad service.

In fact, Samsung HK will fix customer problem within three days, and reply the call within 24hours. I think this is just a basic customer service.

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8:22 am EDT
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LG Electronics air conditioner model # le6017r

I just purchase a LG air conditioner and I am extremely disappointed with it. While looking at other air conditioners to buy I decided upon the LG because of their good reputation. I was very disappointed when I installed the unit in the window. The curtains of the air conditioner were too short and were unable to reach the length on the window. I had to rig something for it to work and it looks horrible. Any suggestions or help?

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12:14 pm EDT

LG Electronics refrigerator

I purchased a refrigerator, dishwasher, microwave and range on 1/1/16. I did not purchase extended warranty, since I had no problems with other ones that I had and was just redoing my kitchen. Well my lg french door with"smart tech" stopped cooling Saturday evening, I called lg and they gave me numbers of appliance repair but nothing was going to be open until Monday. Most of the numbers lg gave me did not work on closed systems. They have no complaint line to call. I have been on the phone with them a number of times this am and received no help what so ever. I spent thousands of dollars on these appliances! I feel like I have gotten the run around, or screwed without even a kiss. I finally called Best Buy where I purchased the items and am receiving great customer service with them at this point they are looking for an authorized tech how can work on sealed systems. I am very disappointed with lg at this point.

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9:45 pm EDT

LG Electronics your cambodia office doesn't honor warranty

I bought an LG TV 65", when it got to my site i couldn't open immediately because there are a lot of workers. So i kept it in a safe place. When i opened it there is like a shadow on the screen. So i tried to turn it on. And there on the LCD is a decolorized area where the shadow is. So i called your office here in cambodia and they charge me for their services wherein i have a warraqand told me it doesn't work here. Can you please help me with this?

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9:02 am EDT

LG Electronics compatibility issues between lg 70uh6350 tv and lg shc4 sound bar

In November 2016 we purchased a LG70UH6350 TV with a Samsung sound bar. When a problem was encountered using the HDMI cable to the sound bar, Samsung & LG telephone service advisors concluded there was an in compatibility issue.

In response I purchased an LG SHC4 sound bar in the belief the compatibility issue would not exist. Now after almost 2 months of repeated calls to LG, the issue has yet to be resolved. During this 2 month period there have been in excess of 10 conversations with LG customer service and executive service representatives with 3 separate RNN service numbers assigned to the problem, 3 service calls by an LG technician to my home, 2 shipments of the sound bar to LG for repair. Still no sound can be produced from the sound bar using the HDMI cables. During the last service call to my home, an extended call between the service tech and an LG engineer concluded there was a "software issue, ” since a replacement main mother board in the TV had not resolved the problem. This resulted in the 2nd shipment of the sound bar to LG where a PCB replacement was performed. The sound bar still did not produce sound using the HDMI cable following this “repair”.

Prior to receiving the sound bar back from LG for the 2nd "repair", LG contacted us to schedule a 4th service technician call to perform a "repair" to the TV. Since the sound bar had not been returned and we were out of town this visit was delayed. Upon our return, I called "executive services" to report the failure of the sound bar "repair" to resolve the problem and schedule the service call for the TV. This is when I encountered a very confrontational LG representative who demanded the sound bar be returned again and stated it was not my place to "demand" the service call to my home. I tried to explain I had been in contact with the service technician who stated this was necessary but she denied this was an authorized LG tech and there was no record to this effect. Given the history of the past weeks I strongly objected and the LG rep stated the service call would be made "to make me happy". Obviously I was very irritated and unhappy at the conclusion of this call.

In summary it seems that the LG organization is sorely lacking in numerous areas regarding the manufacture and support of their electronic goods as described below:

1. LG equipment is manufactured and placed into the market without appropriate compatibility testing. This failure in Quality Control reflects poorly on a company's reputation.

2. It would appear there is poor communication or reporting techniques between the various LG telephone service representatives, although they all seem to consult a computerized database. Furthermore there does not seem to be any communication between these representatives and their field service or in house engineering staff.

3. There would seem to be very poor general training of the general and executive telephone service staff which leaves the customer with the impression there is no firm commitment to resolve a problem but rather a response focused on delay and frustration tactics designed to discourage the customer from pursuing a resolution.

4. LG appears to have little interest in establishing or maintaining customer loyalty by seeking quick and effective resolution to problems. There seems to be no consideration of the impact dissatisfied customers could have on future sales by voicing their poor experiences both verbally to friends and electronically via the internet. Given the variety of LG products on the market this is highly surprising. This can quickly change a sales motto of "life is good" to "LOUSY GOODS".

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11:46 pm EDT
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LG Electronics lg g5

I have had to replace two of the same type of phone, the LG G5. I am on my third one and I still have the same exact problems. My data connection doesn't work properly. It will say I am roaming when I am in my house, no other phone has done that. None of my family experiences that with their phones. My connection will say 4G, but then it will work really slowly to load or won't completely load a page or app. Not only that, my calls get messed up too and my phone signal rarely has 4 bars out of 5. It also has messed with my texting. It won't send a message due to signal issues. I can't believe that all three phones have had the exact same problems and they were all brand new phones. I don't know what else to do, but complain. Because nothing else is working.

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8:11 am EDT

LG Electronics lg tv model 47lb561t s/n 411sapco2344

Bought this lg tv about 2 years ago, the leds on the tv have gone faulty. I do not have the receipt and lg cannot assist with a serial number that gives you an idea as to how old the tv is. Very un-helpful call center. Show some accountability and passion for your products. I will never purchase an lg product again. I spent alot purchasing this tv and it lasts for only 2 years.

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LG Electronics Customer Reviews Overview

LG Electronics is a global leader in consumer electronics, home appliances, and mobile communications. The company offers a wide range of products including televisions, refrigerators, washing machines, air conditioners, and smartphones. With a focus on innovation and technology, LG is committed to providing electronic solutions that cater to the modern lifestyle. Their products are designed with an emphasis on energy efficiency and user convenience. LG also provides business-to-business solutions such as digital signage and solar panels. Customers can expect a diverse portfolio of electronic products that aim to enhance daily life and work efficiency.

LG Electronics In-depth Review

Product Range

LG Electronics gives many kinds of products like TVs, phones, things for house, and sound systems. They have many choices, good for different people and money plans. LG is special because it has many different things to choose from.

Quality and Performance

The stuff from LG Electronics works very well and is good quality. People who buy them are usually very happy, showing LG makes things you can count on. They are as good as or better than other companies' things.

Innovation and Technology

LG Electronics really likes to make new things and use new technology. They make products with new features that stay ahead in what's selling. Their smart TVs and house items that connect to the internet are very impressive.

Customer Service and Support

LG Electronics helps customers well through phone, email, and chatting live. They are quick to solve problems, making customers have a good feeling. Most people think the help and service they get from LG is very good.

Pricing and Value for Money

The costs of LG Electronics' things are good for the quality and stuff you get. They give more for the money when compared to other companies. Sometimes, LG also gives sales, special deals, and warranties that make their things even better to buy.

Sustainability and Corporate Social Responsibility

LG Electronics works hard to not harm the planet. They try to make less waste and support green actions. LG also helps in communities and cares about social issues, showing they are a company that does good things.

Reputation and Trustworthiness

LG Electronics is known as a company you can trust. They have a history of making things that work well and people like. There have been some problems, but LG works to fix them right.

User Experience and Website

The LG Electronics website is easy to use and looks nice. Finding what you want and buying it is easy. They also have helpful things like guides and help from customer service easy to find.

Overall Rating and Recommendation

Looking at everything, LG Electronics gets a high mark. They have a lot of good products, make new things, help customers well, price things fairly, are good for the planet, have a good name, and their website works well. We think LG Electronics is a good choice for people looking for new technology that they can rely on.

How to file a complaint about LG Electronics?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against LG Electronics on ComplaintsBoard.com.

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Phone numbers

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