Levi Strauss & Co.
Reviews and Complaints

I got 3 pairs of Levi’s 501 in February of 2019 and 2 of the pair have holes in knees and one pair have a hole starting in between the legs I under stand the knees even know I’m rarely on my knees other then to air my tires are too change are something like that but the one pair with hole in between the legs is just material problem I have been wearing Levi’s for 25 years in last 5 years my jeans have been not holding up to the were my name Paul my email paulr0096@gmail.com if any more pictures of the other 8 pairs of jeans I have in the closet from past 5 years are needed .

I bought two of the same final sale pair of levi's. I tried on one pair but didn't try on the other which the size was labled incorrectly. I was wondering can I exchange them for a pair I can actually wear?

I HAVE BEEN USING LEVIS PRODUCTS FROM THE LAST FIVE YEARS AND NEVER HAD A CHANCE OF COMPLAINT. BUT RECENTLY I PURCHASED A JEANS OF LEVIS FROM COMPANY RETAIL OUTLET AT " THE CREATIONS ;E-37 LAJPAT NAGAR II ".
I PURCHASED LEVIS JEANS AT THE MONTH OF MARCH -2011. IN APRIL, WE WENT TO SHOWROOM FOR OUR COMPLAINT AND THE OUTLET MANAGER REPLIED ; WE ARE HAVING SALE MONTH TIME SO KINDLY COME AFTER 2 MONTHS.
THEN WE WENT AGAIN AFTER DURING THE MONTH OF SEPTEMBER NEARLY AT "[protected]".
MY JEANS COMPLAINT ITEM NUMBER "OL [protected]".
THEN THE COMPANY OUTLET AGAIN REPLIED ME THAT COME AFTER 1 MONTH AS THEY WERE FORWARDING THE COMPLAINT TO THE COMPANY FOR THE CLAIM BUT CLAIM WAS SOON REJECTED BY COMPANY WITHOUT ASSIGNING ANY REASON.
I WOULD BE GRATEFUL TO THE COMPANY IF THEY SEE TO MY MATTER AND TAKE APPROPRIATE ACTION . I WISH THE COMPANY ALL THE BEST IN THEIR FUTURE ENDEAVORS.

i have mailed my jeans to a location (forgot where) i just deleted the email but anyway every pair i have mailed in they have sent me back a brand new pair with the tags on. i need the address cause my jeans just got a big rip in them. i have not had them for a year and they are baggie on me so its not cause they are tight. can i get that address again

I wear Levis 505 jeans and the last 2 pair split in the rear right beside the right pocket and ripped about 2 inches below the pocket.
I feel this definitely poor material.

Hi Emre,

I'm really sorry this happened to you, and I'm sorry I didn't see this posting sooner. This is not the experience we want for our consumers.

I want to resolve this with you. Will you send me a message at cfields2@levi.com?

All the best,

Charlie Fields (temporarily filling in for Rosie)
cfields2@levi.com

I Gagan Preet Singh would like to bring into your notice that LEVI STORE at mohali is playing with the honesty of the brand which people trust in a BIG way...My experience was quite disappointing as i have been the regular customer of Levis, however of-late i had shopped for 2 pair of jeans worth Rs 3000 approx.at Levi store, mohali on 10 june 2010..

The Size Tag as mentioned on jeans is 38/34..but when ever i wear it, i feel very uncomfortable due to lack of correct fitting as it should be as per the size tag..I complained the same at the store but no one bothered to provide the resolution in terms of getting the pair changed...

Atlast i got irritated and finally decided to get the same altered and when contacted the local tailor the jeans size measured was 42 instead of 38 (which was required)..it was almost 4 inches more...how can the fitting for 38 waist be correct/good with jeans of 42 size..

I request u to kindly take the necessary action and change the pair of both the jeans..

Gagan Preet Singh
[protected]

Hi Shubendu,

I'm really sorry about your experience. I want to help make sure this is resolved for you.

Can you send me your e-mail address at cfields2@levi.com and I will follow up on this?

All the best,

Charlie
(filling in for Rosie)
cfields2@levi.com

Hi Ajnesh,
Myself Niyas, too bought a Redloop Levis jeans 1 year back...It cost 5000Rs..With in two months, the material proved its QUALITY( which Levis boasts of!) It was torn near the rear Pocket, where I keep my wallet...I got it repaired from Levis shop at Cochin, Baypride Mall(Kerala)...Afterwards, I felt very awkward to wear that one...But Levis showroom people said (It adds up to my ATTITUDE ..hehe)..Later, cloth started to become so thin...a patch was formed near my legs...Once, i was trying to stand up, and It torn off near my knees!..Oh God, I could have spend this huge amount for charity! Later I came to know that, my close friend who too bought Levis Redloop( "Imported material" sorry for being this rude..) from Cochin Oberon Mall, had the same problem..It also torn off...
Niyas PN

Hi Ajnesh,

I'm really sorry about your jeans. That is not what we want for our customers. In fact, our products are guaranteed against manufacturer and material defect.

I suggest you first try to bring them back to the store where you purchased them and see if they will exchange them for you. If that doesn't work, please e-mail me at cfields2@levi.com.

All the best,

Charlie (temporarily filling in for Rosie)
cfields2@levi.com

My 569's were the same. A new skinnier cut and paper thin material . Why did Levis change the cut of the 569's and then use flimsey material. I was looking for a jean to match the old levis 569 and i found that Sean John Hamilton relaxed jeans were the best and closet match to the quality and style of the old 569. Go with Sean John Hamilton relaxed and you will not be dissapointed. Great quality and more importantly a great fit. loose on the thighs . i am a 270lb, 6'2'' male. Thank you Sean john for producing retro style fit and quality jeans for us old geezers

A pair of 501 I bought recently fell apart after 2 weeks of wearing them, due to bad quality stitching. The supplier responded that Levi's are made in countries like Egypt, Mexico or, in this case, Haiti, and after some discussion I could return it. I emailed Levi's Strauss they just lost another customer, but they don't seem to care.

I have a pair of Levi 550's and only had them 6 months, and they have ripped at each back pocket, each front belt loop and down the center seam in the back. They are not too small for me...so this can not be a factor. Just very bad quality. In the past I have only bought Levi's because I could count on having them in my wardrobe for years, now they put that stretch fabric into eveything and it depleats the strength of the denim.
I emailed to advise them and complain, and just got the brush off. Guess I will be switching to a different brand from now on.

Very disappointed Levis is not making 100% cotton womens jeans! They definitely need to bring them back.

After 30 years I have abandoned Levi and am trying Lands' End Natural Fit Tapered Leg Jeans. They are at least 100% cotton!

I just called Levis to tell them the exact same thing. I told them that I would be shopping elsewhere as well after 30 years.

I totally agree with you I switched to wranglers same problem. The spandex in them causes them to tear at the belt loops or pockets you try to fix and they just tear again in same spot. Bought two pairs of wranglers blues haven't even had them two months both pairs have torn at belt loops now I have to try to find the receipt and try to take them back. Really ticked off that I can't find a pair of womens jeans that just plain old cotton denim. Its a bunch of B.S.

I bought 6 pair of men's Levi Strauss jeans at Walmart and within 3 months 2 pair had ripped on the inside of the legs the other 3 pair both ripped on the corner of the back left pocket that's over $70.00 bucks wasted I think the material was rotten and of course I don't have a receipt 3 months later but I'm Walmart would not take them back with ot without receipt I have several pair of Levi Strauss that Ivt purchased over the years from Walmart and had come to the conclusion that they normally last 10 to 12 months for roughly $25.00 a pair which I decided I could live with but after getting the last 6 pair and half of them already tore up I'm no longer a Levi fan and will be finding me a different brand of jean to purchase as well as somewhere to shop other than Walmart ! Sure gonna miss my Levi's but definitely can't afford to replace them every couple of months

I have 2 brand new $59 pairs of Levi 505s that both tore at the back pockets just after 2 or 3 times wearing them. I spent $500 on Levi’s this time and 2 pairs are ruined within no time. I’ve had this happen to other pairs in the past as well, although most of them last a long time before starting to tear. I’d like to get these 2 expensive pairs replaced but have my doubts about it happening.

I have had the same problem I’ve got probably at least six pairs of jeans that are sitting in my closet with belt loops ripped out pockets ripped just not to leave as I used to remember anyways and I pay about $55 a pair for them I haven’t bought any sense I’ve been trying to others if I’m gonna spend $250 on five pairs of jeans they need to last one in a couple months I’d rather buy a cheap repair for $20 of another brand if I were to throw them away like that I remember are used to buy Levi’s years ago and wear them until they had holes all through them not sure what’s going on with the quality

Same thing happened to me. Right rear pocket. Carried phone in that pocket and if I sat down with the phone in there they eventually tore. Not the same in other branded jeans. No my jeans were not too tight. Levi’s are pre washed aggressively and are just rotting out.

I have found the same issues with my Levi’s. Back pocket problems and ripping the bottom out. Quality has went down hill as the price has increased. Very unhappy with the brand. They suck.

I think I am done buying Levi Strauss jeans. I have been a Levi guy since high school. I'm 52 now. I have bought 13 pairs over the last 5 years. I have one pairs that have not ripped down the back right pocket. I have complained, I have returned them. You would think over 25 years they could fix this issue.

2 pair of signature jeans about a month old both pockets on both pair ripped out! Not good material!

I’m in the same boat!

The same things happened to my husband's Levi's. I bought him for pair and already three have ripped right by the back pocket. This happened within two months of purchase. He is not overweight and no other jeans have ever done this.

I hv purchased levis shoes just after 3 months back...n they hv break from many sides

I purchased my first Levis from Alpha one mall in Ahemdabad for 2000 bucks but my happiness was short lived as soon as I washed it for the first time. Its colour changed. It went from dark blue to a weird colour I don't even know about. I request you to look into the matter. This was not expected of a reputed brand like yours.

I bought 3 jeans from the Levis store in MGF Metropolitian Mall in Gurgaon. 2 of these jeans which were deep blue in colour, loose colour. My hands become blue if they get rubbed to the jeans. I am disgusted with such a thing from a brand like Levis. Each jeans costs more than 3000 rupees and this is what we get. Ankita Khemka - ankitakhemka86@gmail.com

Levis Shirt - Blue - Lost colour in the first wash. Don't know where to go. any help ? bilal@moodi.org

MY NAME IS HONEY BANSAL FROM BATHINDA . AND I HAVE PURCHASED ONE LEVIS JACKET FROM LEVIS STORE. THIS JACKET PRICE IS 4599.THIS JACKET DUE TO SOME PROBLEMS .AND I ASK MANGER PLZ CHANGE THIS JACKET THE MANAGER ASKED NO CHANGE AND NO RETURN THIS JACKET.HE IS MISBEHAVE ME .
HONEY BANSAL
[protected]
HONEY.BANSAL88@YAHOO.COM

MY NAME HONEY BANSAL FROM BATHINDA .AND I HAVE PURCHASED ONE LEVIS JACKET IN LEVIS STORE FOM BATHINDA ..JACKETS HAVE SOME FAULTS AND PROBLEMS.AND I ASKED THE SHOPKEEPER PLZ CHANGE THE JACKET, HE SAID NO RETURN NO CHANGE THIS JACKET AND HE MISBEHAVE ME .
HONEY BANSAL FROM BATHINDA
[protected]
HONEY.BANSAL88@YAHOO.COM

I have worn Levis jeans for 30 years or longer and I loved them. I have to say the jeans made today are not for everyone. It's the fabric. Not everyone like the spandex/lycra style. Please, please, please bring back the old fashion real denim jeans.

My name abhishek sourabh, e - mail abhishek_mn023@yahoo. Co. In jeans tag make my whole jean discolours

I recently bought 2 pairs of Levi jeans that must be labeled wrong for size. I wear 36-29 size and all the rest of my Levis are this size. However the new 505 jeans are too big despite washing them several times in hot water. Yes I double checked the size. Unfortunatly I did not keep my receipts as I never had this problem before and didn't see any reason to keep it this time. Do I have any recourses?

ive brought a pair of 751 in the uk brought 2 pairs one was ment to be stone wash but there not ive been buying levi jeans for yrs and yrs as im 42 yrs old and never have they been so thin ive always brought the same ones and my other ones which was only brought last yr the material is alot thicker the ones ive just brought r very thin they feel like trousers not jeans the shop i brought them in was in the levi shop in gunwarf portsmouth uk as i said the were the 701 in size 36/34

This is too funny! tried to exchange a pair of jeans without my reciept just wanted to pick another pair of jeans and they told me i had to exchange it for the same kind...i found another pair of jeans 10 dollars more and they still would not let me pay the difference...they kept insisting that they had to be the same kind...lol really! I am trying to give them more money and they would not take it! i dont think the owner of Kmart would approve with this policy

Bought a pair of Levi 501 shrink-to-fit jeans at the Torrance, CA Levi store last week.

I wear a 34 waist. Asked for guidance on sizing and they said to pick 34. So i bought them, washed them, *air dried* them. Now they are about a 31 inch waist.

Returned them to the store to find out they won't accept returns or offer exchanges, even though their sales person advised me to buy that size.

Called Levi customer service. They said it was my fault for not getting advice. I said i did get advice--from them. They then refused to take responsibility, saying their policy is to not accept returns or exchanges on that product.

I am 46 years old and I spend several thousands of dollars per year on clothing for my family. I **was** a lifelong Levi customer. That's over.

Well done, Levi, on destroying your brand through poor quality and customer service that alienates customers.

What is this obsession with all of the jean designers with the spandex thing? I have not met anyone who likes them unfortunately you cannot find a pair of jeans that are still made of 100% cotton. The spandex jeans hold their shape for about 2 hours then they look and feel like they are a size too big! Can't the big companies like Levi Strauss and The Gap at least make one pair of 100% cotton jeans to offer to their customers? I bet they would be surprised at what a big seller they would be!

I bought pair of jeans in may 2010 for rupees Rs. 2500/-. after using it for 6 to 8 months i found holes on right side of the material. there are 8 to 10 holes and it is of different sizes. i think that the material is defective. i went to the retailer from where i bought it, he refused to replace it.
i am wearing levis brand since i began college but never faced this kind of problem.
awaiting your early reply.
thanking you,
Vipul Shah.
Ph: [protected], email: vipul_u9@yahoo.co.in

I washed a t-shirt that has been washed several times before, i followed washing instructions wash at 40c with similiar colours and inside out, Yet my shirt and other clothes are ruined as colour rang. I want this investigated as my shirt is a new one and my babies vests are ruined also.

My name is Grainne keegan

Phone [protected] in Ireland

Address is 23 The Briars Ashbourne Co Meath Ireland

I bought a pair of Levi Strauss & Co. 505 jeans size W38 H30. I have wore the jeans twice and two of the belt loops have come loose from the jeans.

Ive been wearing Levis for 32yrs, in the past 3yrs every single pair I bought ripped in the crotch and but ox, I feel the company's making the product with a liter wight denim that causes a lesser quality product from the past. Until they change there product to a better one I will no longer purchase the 5 pair of pants a year from them any more, Im going to there competition!

My last 2 pair of Levi 505 (and have worn them for the past 22 years) were so thin it does not even feel like denim. I have Lee jeans to work in and they are so much thicker. I will never buy Levi jeans again. The quality you could trust can no longer be trusted!

I totally agree. I always loved the fit of My Levis 505s so after years of buying other brands I broke down and spent twice as much to get some new 505s because nothing else fit as nice. I didn't try them on because all 505s used to be the same. The new ones are at least an inch bigger in the waist, the loops are wider apart, and the material is thinner than my bargain rack jeans. I knew the Levi signature brand sucked, but I didn't realize Levi's was actually fraudulent.

The quality of fabric that Levi Strauss is now using in their jeans is little better than what you would find in a dish towel. I, foolishly, just bought a pair of 505's (tan color) at Sears (made in the Dominican Republic), yesterday, and it is of such flimsy quality that I can't imagine any company would want to put their label on it. I should have examined it further, before buying, but I was in such a rush that I just grabbed the size and style thinking that it was Levi's. What a mistake. Stay away from anything "Levis" is my advice. It's a company that once was known for quality, but not anymore.

i purchased one original jean (with factory code on button ofcoz), have some wear and wash (around 4 times), i just found the hole on the jean this morning. it look terrible if just push softly, the fabric easy tearing and make the hole bigger. faced this issued, i may consider the brand are not that famous as they have. I'm currently living in Ho Chi Minh City, Vietnam. if you want get back your jean, i will send you with free cost here. pls take back your bad product.

Levi's has been reduced to Japanese junk. The Japanese bought this company and have been bleeding the Icon ever since. First they change the quality of the Denim. Then they've changed the cut to save fabric. There are numerous complaints about the crotch ripping out. And last they've cut the hem on the pockets and pant legs from a 1/2 inch to a 1/4. The LEVI'S company we grew up with does not exist. You are on longer buying the quality the Levi's name it represented! Please don't patronize them!

I have bought your 501 jeans for almost 50 years, but the last couple years your product has turned to crap, they are forming holes from cheap materials and falling apart in less than a year 4 pairs of shrink to fit 501's at $50 dollars in the last year and none of them are worth 1 penny you are losing this customer for ever... good luck with your flawed company

I got levi's jeans from shopper stop, inorbit mall, bangalore. and to my nightmare it faded on the very first wash! The jeans costed me 2699 and this is how it is...

Anamika
[protected]

tard class material
sell karna band kar do ye maine levis jeans
shoppers stop bhopal se parches ki hain
6 month pahle complaint ki thi koi response
nahi

naveen ([protected])
nickyadvani@gmail.com

hi i like ur jeans but ur ambala cantt staff its very bad nature
he cant attend ur coustmer properly used abuse language
ur staff insalt my family nd me
we hope pls help me as soon as possibel
from abhishek sharma
[protected]

hi
i like ur jens but ur staff miss behave nd used abuse language
from ambala cantt
abhishek sharma
[protected]

I brought a levis jeans and it is getting torn. I went to retail outlet they tell its wear and tear. but now it got torned of at another place. completely poor quality. I have not found any of my jeans getting torn even on wearing for years. It got torned just in 5 months and they tell wear and tear. Even on company website there is no mail id or section for complaining. Kindly let me know if you have any contact mail id or anyother way.

Levis 569 32x32 both side belt loops broke...minimal wear...kohls

A few points I would like to draw attention of the users' as well as the concerned authority.
1. While issuing license to manufacture Levi's products in India, is Levi's is sacrificing it's quality or it's a strategy to loot the customers?
2. I bought a Levi Strauss Jeans Style:M49 (with a tag saying original riveted jeans) for Rs 3500.00 but all (yes ALL) of them got loosened on its very first wash.
3. Yesterday I bought a T-shirt. First I found the Paper Tag is having the Logo which has on the Red area printed on it, (Levi's(R)) is missing form the Logo. And out of three logos printed on the T, two are having the problems alike. So what should I say about my worries now? Every clothing (or any other product) has been checked and verified by the respective quality department before dispatching to the retail stores. How this product has landed in my hands in this condition or Levi's has just simply changed (removed their name! from) the LOGO?!
4. If the defective products are dispatched and sold in the market, then where is the concerned regulators/authorities and what are they doing? Are they simply shouting "Jago Grahak Jago!"?

My son-in-law has had 10 to 12 pairs of Levi jeans that he sends to me to repair because the back pockets keep ripping.
This has to be a defect in the material that Levi uses. I end up repairing the pockets and then sewing a complete new piece of material inside the jeans from pocket seam to pocket seam that way it reinforces the seat!

Ordered jeans and they sent me someone else's order. They wanted to treat it as if I ordered the wrong thing and it would not even let me do that. Their customer service (which was not in the US) finally just hung up, was absolutely no help. Completely dissatisfied, will never purchase any of their products again.

The last 4 pairs of 550 2022/2023 $50 38/34 the belt loops pulled loose after very little wearing. It is the 2 that do not attach to the other seam area. They need to add reinforcement to those area. Looks like this issue has been going on for years by all of the comments.

I am purchasing 2 items and in outlet point are not reedeeming

Registered number

91- [protected]

Ripped by back pockets within 2 months

about 1 month ago i bought 2 pair of levi strauss signature gold. they both rip ou t 1 in the by the zipper and the other by the back pocket i did not need the reciet

after they fit i throw it out . don't worry i just aint going to buy your levi jeans again and will let people know what kind the junk you are selling !

I have been a long customer of Levis 505 jeans. I have several pairs that the beltloops have come loose at the bottom of the loop. I have to tuck the broken loop under my belt. I can say I'm very unhappy with Levis jeans.

I have two pair of Levi 505 jeans, the fabric on both has split on the left side of the seat from the top of the pocket to a few inches below the pocket. These jeans were purchased at Kohls less than a year ago and have only been worn 4-5 times.

i had 3 pair of levi 505 2 pair ripped by the left rear pocket and the other pair ripped left side of zipper. All rips here about 4 inches .

i am very unhappy with these jeans.

12-26-22 ripped by zipper

11-10-22 rear pocket

9-20-22 rear pocket

all purchased in 2022 from Amazon

Why is it so tough to find the 20% coupon ? I wanted to buy 511 Jeans.

12/26/2022

This happened at my house at 1:08 pm est.

Do I need more for the complaint...