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4.3 6140 Reviews

Letgo Complaints Summary

4 Resolved
1139 Unresolved
Our verdict: Engaging with Letgo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Letgo reviews & complaints 1162

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T
6:00 pm EST

Letgo hacking

All of the items I have for sale on Letgo have been marked as SOLD, when they are not. This happened after someone seemed interested and wanted my Cell phone number so we could exchange texts. I told him that that is what the chat venue is for. He had some out of state number and I reported him for fraud and trying to commit a scam. I also reported this 4days ago and nothing was done. Should I pull out my account or are you going to fix it

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7:54 am EST

Letgo false email address

Someone has signed up for Letgo with my email address, [protected]@yahoo.com, I would really like to get this taken down ASAP as it was not me and I am continually receiving emails about items and inquiries - your swift action on removing my email address would be greatly appreciated. I do not see any item number or anything like that as I have not clicked into any email sent. Thank you

The confirmation email to confirm my email was sent this morning (2/14).

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3:36 pm EST

Letgo a scanner from matthew meade sold me 2 iphone 5s plus a laptop witch I never got. I paid him $300 by western union

This seller is a scammer I goggled him and his name is out here that he scammed a lots of people before please let go investigate this seller and suspend his account before he scamms someone else. I went to my local police department yesterday and they told me to make a complaint first with let go than go on from there please get back to me and let me know what's the next step I should do my phone number is [protected] thank you

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2:04 pm EST

Letgo my product was taken down

I posted a replica louis vitton purse...and was clear it was a replica. Someone inquired and wanted more pictures which I sent. Within less than 5 mins my ad was disgarded. Id like to know why. This is my purse Im selling. Am I allowed to sell a replica?

This happened February 11th 2017 approx. 11:45. I would like to know the rules on selling replicas. Thank you

Diana Brown

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11:59 am EST

Letgo user pennysaivour

Hello,

User Pennysaiviour has posted slanderous material towards user Jessica Aparte. The add in question is for an item that Pennysaviour found online that is for the wrong deal and has posted material slamdering Jessica Aparte as a thief. I will atach photos from their slanderous ### and post a pic of the intended add. This kind of usage of the website is understandable in correct terms of usage, however based on the convorsation posted, user Pennysaviour did not even try to reason with the seller and called them a theif then blocked them so they could not respond.

You may contact me at [protected]@yahoo.com

Thank you for your time.

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6:03 am EST

Letgo got scammed by an individual by sending me a bogus check saying they sent the wrong amount send the extra back.

Sometime around or before September 21 2016, someone with the handle Larry Backus's contacted me wanting to buy a printer from me, claimed the lady who handles the checks accidently sent out the wrong amount on the check and asked rather than cancel the check and issue a new one for the correct amount, he said just send the extra back. I deposited the check into my account and after 3 days I remove the funds. I now have an issue with bank fraud and have no evidence to show the bank because Letgo not only deleted the scammers account. But deleted the entire conversation. With out that conversation I'm pretty much, going down for fraud. I did not intentionally fraud my bank with a bogus check. Is there anyway letgo can contact the Bank of Ozarks and explain I was a victim of a scam artest? I really don't want to go to jail over this. Need help.

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pobarjenkins
Minneapolis, US
Feb 12, 2017 12:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

You're going to want to contact LetGo directly for this. This is a pretty common online scam however, and your bank should be more willing to work with you.

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V
8:02 am EST

Letgo level of customer service

The Customer Service team is the most unresponsive team possible! I sent a message last Friday and their email says someone will respond in 24 hours. It has been 5 days! I would agree with what people are saying about the clientele that comes to purchase. I had someone express interest and then didn't respond to my messages for a whole week. When the buyer finally responded and I told her the item was already sold, she left a bogus review calling me shady. There are so many other selling apps out there and if you want to save some of your sanity, do not use letgo!

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7:36 pm EST

Letgo stolen iphone

I was selling a iphone 6s and this guy wanted to buy it. We met up and SHE gave me counterfeit money and ran off with my phone. I chased after her but her getaway driver knocked me down and they took off. I called the police but nothing happened fast enough After i lost them and i couldn't find them i went to the police station and filed a report. Im never using letgo ever again because its not a safe app to sell products on.

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7:00 pm EST
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Letgo unethical behavior

Between October 23rd of 2016 and December 28th of 2016 I met a seller named Casey Rini who agreed that if paid 12 US dollars for a necklace that was 8 US dollars she would mail me the product. I should have been aware I was being scammed. She scammed me out of 20 US dollars. When I confronted her on February 7th of 2017, she blocked me. I want my money. Her address is 8238 Shepard Road, Macedonia Ohio. Zip code 44056.

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6:26 pm EST

Letgo I got my item stolen

Hello I'm writing because I just got my phone stolen from someone that built trust on here . I don't expect you to do anything for me but I don't want this to happen to anyone else . His name is Jonny puls on here which I don't even know if that's his real name . I have a number on file for him if you need that. I am highly disappointmented with this and I know these things can happen but this site is a bunch of scammers and will NEVER be using it again. Please help!

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2:37 pm EST

Letgo michael kors tote. bag small

I bought the bag from her. For 50 dollars. She said. The bag. Was in mint. Condition. After. Getting the bag. From her and looking it. Over I noticed a very strong smoke smell inside the bag also the one side. Of the bag the strap loop was missing and being held down by a concealed rubber ban. I texted her explaining and requested. My money back she to no return inwhicn she did not. State. That in her advertisement. Can someone. Assist me in getting my. Money back. That was my first time. Purchasing anythingmof letgo. Site
Thank you for your. Help
Sheryl

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5:22 pm EST

Letgo itunes card

I tried to buy a iTunes card from papa chino and I tried putting iron my account before I paid for it and he took the money from me and the card is no good I called police he is a ### that ripped me off I have kids and I can't afford for this to happen. I wish I could find him and get my money back. There should be a way to catch these crooks to get your money back!

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4:15 pm EST

Letgo we need to post a review on the person scamming so that other people don't get scam too

I had a buyer name Liz smith on letgo app. Sold her my Kylie Jenner lip kit and did not pay back. She use a fake western union account to make it seem like she paid already. She said that she wanted to give to to her little sister and sent me an address that seems pretty real. I put her information below. I am hoping no one else get the scam like this . Please put her as a scam and block her for ever buying or selling to anyone.

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9:15 pm EST
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Letgo whole tattoo machine and set up

I was robbed for my stuff after I found out the letgo customer was giving me counterfeit money he had four other guys get out look through my car and took my merchandise I filed a police report but there's not much they can do without this guys name but he is google trusted under letgo. I am in complete shock and was unable to do anything I am still startled the other guys were gang members blood gangs they said and they all loved as if they were on drugs I don't know if Letgo can help me out with this or if this is something letgo excepts. I am handicapped and have one hand because of this I now have trust issues with listing my things on letgo Please contact me I rather speak in person but any contact is OK my name is Nick Leal [protected] thank you

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6:31 pm EST

Letgo phone app not installing

I have a Samsung Galaxy Grand Prime mobile phone and would like to load the app, but I am on a public (library) computer, because I don't have Internet at home. I realize I will need DATA on my phone to make this work but is there a way to get the app without Internet? Please elaborate. Step-by-step please, I have a brain injury, and things need to be in small bit size. Please text to [protected] I live at 4203-25ave, NW, Edm, AB, Can, postal code= T6L 6B4 Hope Cottage #2 (group home). If there is/are any correspondence, offers, promotions, or anything at all, please use my text or/and address.

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1:17 am EST
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Letgo iphone

I have a huge complaint about today. There was a problem. I have bought a iPhone 7 and iPhone 7 plus but I havebt received them at all. So the person basically took my money. And I think you should take down this selling site! Umm also I think it's really bad for this site but also it wasnt your fault it was that persons. Anyways it leads down to this App (LetGo) and I will be filing a Theft report on top of that.

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11:30 pm EST
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Letgo iphones

I've been using letgo for a while now and never had a problem until today. I've always depth with reliable people and sent products out while also receiving them. Today I was selling an iPhone and everything went good until I didn't receive me money and PayPal emailed me. Turns out it was a fake PayPal email and the buyer isn't a real people so everyone please be aware of the user Davies World. Completely scammed me out of my iPhone 6s Plus.
The phone number they provided is [protected]

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3:25 pm EST
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Letgo scammer

I am selling a Corsair 500r computer case. Right after putting it up for sale I received a response and thought, 'wow, that was fast, I love this app!"
The account 'Clary Kenneth' told me 'offer $80' and I said 'ok can we meet tomorrow night' she stated that she was very interested in this item and that her husband Keith would love to purchase the product and proceeded to give me his number [protected]. I texted 'Keith' and I will place that conversation in the photo upload section. The pictures should be in order from left to right.

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8:23 pm EST
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Letgo pandora charms - fake

Just want to make everyone aware of a seller on let go, she goes by the name of, ashley dieppa, our of haddon heights nj, she is selling fake pandora and michael kors jewelry, thank god she only took me for 60$ dollars but she blocked me as soon as I paid her, she work at the dunking donuts at 709 black horse pike, haddon heights nj, she will have people meet her there and sell the fake items the she has the boyfriend message you and he rise and nasty. Do not but from this seller and I am calling her manager tomorrow.

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6:36 pm EST
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Letgo iphone 6

Hello. I have been using letgo for about a year now and have sold numerous things on it. I have done things to keep my privacy down and to always make sure I am doing things in a safe manor. Today I met up with a user name "glo gang" and I was robbed at gun for my iPhone 6. I feel the need to mention something because as a former user (I am never using this site again) and for those who are good hearted who also use this site, there needs to be better protection. I went to a public place, didn't give out my number and only communicated through letgo, all things that you mention are "safe habits" my phone was easily worth $200 and just like that robbed and my life could have been in danger. I hope you make sure that this guys user name is taken off and if any way possible forbidden his phone number for accessing it ever again.

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Letgo Customer Reviews Overview

Letgo is a popular online marketplace that allows users to buy and sell a wide range of items, including electronics, clothing, furniture, and more. The platform has received generally positive reviews from users, with many praising its ease of use, wide selection of items, and helpful features.

One of the most commonly cited positive aspects of Letgo is its user-friendly interface. Many users appreciate the platform's simple and intuitive design, which makes it easy to browse listings, communicate with sellers, and complete transactions. Additionally, Letgo's search function is highly effective, allowing users to quickly find the items they are looking for.

Another key advantage of Letgo is the wide variety of items available for sale. Users can find everything from high-end electronics to vintage clothing to handmade crafts, making it a great place to shop for unique and hard-to-find items. Additionally, Letgo's community of sellers is diverse and active, ensuring that new listings are added regularly.

In addition to its core features, Letgo offers a number of helpful tools and resources to make buying and selling easier. For example, the platform allows users to message sellers directly, negotiate prices, and leave feedback on transactions. Letgo also offers a secure payment system that protects both buyers and sellers.

Overall, Letgo is a highly regarded online marketplace that offers a range of benefits to both buyers and sellers. With its user-friendly interface, wide selection of items, and helpful features, it is a great place to buy and sell goods online.

Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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Contact Letgo customer service

Phone number

+1 (347) 433-8912

Website

letgo.com

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