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1.1 8 Reviews 1143 Complaints
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Letgo Complaints 1143

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V
4:30 pm EST

Letgo defective baby car seat

I paid $40 for a baby car seat to lisa at. 34 liliac street, east hartford, ct. When I tried to have the police install it, I was told that it was defective and could not be installed.

I contacted the seller [protected], but she declined to return my money.

It appears to me that she has two more baby car seats for sale. I beat they are not useable and is continually selling defective car seats.

Please stop her, before she deceives more people.

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9:44 pm EST
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Letgo never received my payment...

Hello!

I sold an iphone 5 to glen beren and he has received it per the tracking number below buti have not received payment... I used paypal to be safe. Does letgo allow this ?

Glen beren
2605 west 10th street
Greeley, colorado 80634
The usps tracking number is [protected].

I just noticed that the previous reviews said scammer do not sell..

Please contact me asap.

Stephanie delong
[protected]@gmail. com
[protected]

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6:35 pm EST
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Letgo an iphone 5c

I was sold an item from a person callled Lincoln miller who's from beever creek Ohio . He said the phone was unlocked and I bought it for $100 thinking it was but when I tried to add a carrier it wasn't unlocked. I met the guy at a designated place and time. I should have thought that something was wrong or fishy because the guy got out his car handed me the phone and drove off really quickly not even waiting to see if I had any issues with the phone So I need his email address and real name please so I can file a police report

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3:25 pm EST

Letgo buying a vehicle

There is one person on my letgo that is a fraud. I working with the legal system but thought you should know.
The person's email address they are using is [protected]@gmail.com

They are requesting to email since their Letgo account doesn't work well on their phone.

Item for sale is a 2007 GMC Denali.

I have gotten half of my money back and am working on the rest.

The people are using a man's name who is a legitimate military man.

Please be aware.

thank you for you time and support.

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Update by Lisa Knowles Toms
Feb 26, 2017 3:32 pm EST

I just found another one with the same criteria with another email address. the address is victorpatterson98@gmail.com

It seems to be newer vehicles for $2500. The scam is to buy Visa one cards and email them the card information to an ebay insurance site. I believe it is ebaymotors@ ebay, com

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1:26 pm EST
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Letgo the app will not let me upload my photos

I signed up for Letgo today on the 26th of Feb, and tried to sell some stuff. I havnt had any issues with any of my apps so I know its not my phone. As soon as I hit the sell button the app shuts down and kicks me right out. Please so one contact me to resolve this issue asap I would like to sell. Are you guys having issues with the app? Do I need to update again?

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Lazy Dog
US
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Nov 26, 2019 10:11 pm EST

I can't find the pictures I take with Letgo on my phone. Where are they?

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1:20 pm EST
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Letgo scammer vehicles

There are several vehicles listed in the 61048 area that I have flagged several times but I do not see them being removed.these vehicles are listed for a ridiculously low price that would never be offered for that price in the real world.these same vehicles are listed from other locals also .They are using the same pictures for all listings.the only way that contact can be made is through a special email address which should be a dead give away for your monitors if you use them .These are scammers and you guys need to get them off of your site.like I said before that I have flagged these vehicles but I never get any type of a response telling me that someone is looking into them.i think you as the developers of this app need to listen to your users to help you weed out these scammers.if you continue to let these guys utilize your site it is only a matter of time before they drag someone into there scam.i love your app but until this kind of thing is dealt with I am gonna stop recommending your app.i also use offer up app and when a item gets flagged on there app the person doing the flagging gets a email thanking them for the report and that it will be looked into something you guys need to consider doing.hopefully you will take this constructive criticism and build on it so your app will be as good as the other guys.

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Update by 24rulesu
Feb 26, 2017 4:30 pm EST

i could just about tell you their story before you tell me anymore .i have seen this exact same thing on craiglist and on ebay, , they are always away somewhere and that the car or truck is stored somewhere else .it is never available to view and they are always off serving their country.i wish that my nephew and some of his army buddies could get ahold of some of these scammers and how they use are actual serving men and women as their excuse to scam others

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Bonnie Springer
US
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Feb 26, 2017 1:07 pm EST

Yes I have contacted some of them and they are all the same. One was that she was a Sargent in the army. I see there are at least 4 of them on there.

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5:06 pm EST
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Letgo it's a scam

I was selling a few items on this site and quickly I got responses from people wanting me to ship the item before I got paid I messed with the scammers a few times they even offered more than I was asking to cover shipping they always ask for pay pal then when they know they're busted they block you I don't recommend this site to anyone it's a total SCAM

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7:21 pm EST

Letgo phone number to contact letgo representative.

John Ironstone, I have been using Letgo for 8 months and last month went on my web page and Letgo a titles on several items had a banner saying item no longer available? ? Why would your website do that? Today I found my location was changed from Brewerton Ny to Syracuse NY 20 miles away? Why is this happening to my web page.Also you send me messages that I have already post it and it's a duplicate ad. Where's your phone number so I can talk to a live person. John Ironstone

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Jennifer H Hill
US
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Feb 06, 2019 5:13 pm EST

My first experience today and not 2 hours went by I got a scammer! I went to person name to report and letgo took down chat and my ability to click her name to report! Not a great start!
I Called can’t get human ... the web address bit viable! BEWARE OF ROSE FREEMAN! block immediately!

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nicole91184
US
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Aug 26, 2018 11:26 am EDT

why are my items daying sold when thete not

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nicole91184
US
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Aug 26, 2018 11:25 am EDT

why are my items telling me thete sold when there not call me [protected]

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juliet6309
US
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Jun 07, 2018 8:22 am EDT
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Please does anyone know letgo phone number i will really appreciate it because the 347 line u can't get nobody to talk to thanks

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Sus Young
US
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Apr 11, 2018 4:07 pm EDT

if letgo does not improve its customer service, I am going to cancel my account...this is ridiculous to deal with so much theft, bad language, blocking to hide...come on letgo, improve your service.

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Tygeign
US
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May 31, 2018 12:49 am EDT
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Replying to comment of Sus Young

That's the problem with Letgo There's no contact information to even call them. I was taken for the Sell Faster in app but never went up many times over.

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Haleiwa
US
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Jan 17, 2018 9:06 am EST
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I only offer a few items on LetGo because you continually delete items you claim are duplicate when in fact I have more than 1 of these items for sale. You fail to assist me and probably your other posters on how to deal with "buyers" who I block or do not want to deal with. You have never offered a legitimate phone number for personal contact with LetGo representatives. Of the 6 sites I deal with 1) Ebay 2) proxibid 3) OfferUp 4) I-Collector 5) Craigslist, and you 6) LetGo, you are the last site I care to do business with. I opened the account and stocked it with a few items and no longer monitor or update my inventory. LetGo has the potential to be one of the best, but LegGo management has failed in so many areas, it's my least favorite selling or buying site. For example, your opening text says "Your attitude towards complaint". you offer 3 choices Agree, Neutral, Disagree. To what? Agree to what? Disagree to what? I disagree that LetGo has a positive response to the Sellers complaints. I disagree that LetGo assists their Sellers in matters that concern them. I agree that Sellers have problems with LetGo. I agree that Sellers are becoming more and more frustrated with LetGo policies and procedures. & I am Neutral in thinking that LetGo will ever do anything about it.

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Patricia Essa-D
US
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Apr 10, 2018 8:00 am EDT
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Replying to comment of Haleiwa

Why isn’t there anyone at their Customer Service Number. I asked a question, they billed me for something i wanted featured, took the money out of my checking account. Then they deleted my add as a Duplicate and would not even refund $2.11. They took my money and deleted my add!

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Walinehan
US
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Jan 17, 2018 7:16 am EST

I get it out of blue my and my family accounts Andre review I Ben all time five stars on sell or buy but this is not right with out any reson my account is not active any more I lose my sells please look in to this and let me know what to do thank you

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Haleiwa
US
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Nov 21, 2017 11:56 am EST
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Their (LetGo admin) comment is that "I am here to help". Yet they do nothing to help, no phone numbers, responses to complaints or concerns about the safety of their goods or this site. I totally agree with you in not sending any item by mail even through PayPal. It's just not safe. I just wonder why LetGo admin doesn't step up and delete these types of buyers so that the sellers don't get hacked.

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Tygeign
US
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May 31, 2018 12:46 am EDT
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Replying to comment of Haleiwa

I have the Excactly the same problem. There's no contact information for Letgo. I've tried everything possible with no results. Good Luck

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Del Owen
US
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Nov 21, 2017 11:31 am EST

Crazy people trying to scam people on this site. I listed a laptop last night and got several people wanting/interested. Once I told them we would not ship and they needed to pick up and pay cash in person they ALL stop messaging me. Most wanted me to ship somewhere and pay via Paypal...don't trust. Make people pick up in person or you will be ripped off most of the time. Crazy world!

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Haleiwa
US
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Aug 18, 2017 11:53 pm EDT
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There seem to be a lot of questions & comments, but no response from LetGo. This makes me wonder if there is a governing staff that monitors the site? or are we on our own for settling disputes? I raised my original issue a month ago, I got no response. Now I see comments from Feb and April with no apparent response. Not Good LetGo!

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C
8:08 pm EST

Letgo recent commercial with the tornado

I do realize that it was produced in fun, but the commercial you are advertising your services does have an effect on those of us who have experienced a tornado first hand (Joplin tornado 5/22/2011).

When I saw this commercial, it instantly put me back in the PTSD mode. It was not funny to me or the thousands and thousands of people in Joplin, Missouri and surrounding areas that were affected by this horrific event.
Please consider the public when making these commercials. Please take it down.

https://www.youtube.com/watch?v=kL6pxGAE-kU

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J
6:41 pm EST

Letgo free/my sister

I recently reported a product ed from let go a user was selling his sister for free for one night, I messaged the guy to say that it was funny to see what his response was going to be and he responded with do you want it it's one night free with her and I said no i'm good, just wanted to say it was funny, when really it's not. It's sick! I don't know what he was selling her for.

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2:00 pm EST

Letgo 2007 chevy silverado truck

I found this truck on letgo.com and it was begin sold for $2000 and when I contacted the seller about she asked me to money gram the money to her and the next day was asked to send another $1000 just for insurance purposes. I was contacted by a man of the name Ervin Martin that told me that the truck would be shipped to me at my address. And the truck has never showed up and it has been 3 days since i sent all the money to this person. And today on the 222nd of feb. I was asked to send another $1000 in iTunes cards. I want my money back I have been scammed by these people.

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Brad4455
CA
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Apr 04, 2017 1:08 pm EDT
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The entire process was run through Letgo with a verification number and everything. It all sounded above board and I thought I protected myself by going through Letgo. It was and is a pretty elaborate scheme. what is worse is that you can't reach Letgo as they have no phone numbers. This is whay I think they are able to get away with it.

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Brad4455
CA
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Apr 04, 2017 12:37 pm EDT
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Does anyone know how to reach LETGO, they have no phone numbers and I believe I was scammed.
I purchased a Truck yes it was a really good deal. but I had used the LEt go site to run all the payments (or so I thought) and I think it is fake.

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24rulesu
US
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Feb 25, 2017 1:28 pm EST
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I am sorry that these people were able to get money from you but you have to be aware that if it looks to good it probably it is .now as far as the makers of the letgo site they need to step up to the plate and investigate these individuals when they are reported by other users

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pobarjenkins
Minneapolis, US
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Feb 23, 2017 2:57 am EST
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This is a really common scam on the internet. Unfortunately Letgo is not responsible for the lost money, as technically it is your error. If you used a card or bank account to withdraw the money, you could try and file a claim for a refund. Otherwise you are most likely out of luck.

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doug wybourn
US
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Apr 04, 2017 12:52 pm EDT
Replying to comment of pobarjenkins

I realize that it is the buyers responsibility but once someone flags a item it is letgo's responsibility to follow up on the flagged item and remove it if it is found to be malicious .if letgo is not going to do their part then there is no sense of having the option to flag a item then.

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9:18 am EST
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Letgo bumpup

I am considering getting rid of Letgo because of its new feature to bump up what we are selling. I have not seen any new products in 4 days, only the same 15 items when I tap my Letgo app. I get bored of scrolling trying to find new sales so I just exit. I really like Letgo and I have bought a lot of items from different people in my area and have been able to sell some of my belongings that I no longer need. This "Bump Up" feature has made Letgo no longer my favorite app.

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12:56 am EST

Letgo requesting information regarding sale of device. *police investigation*

Hey found my laptop.

I submitted a complaint on LetGo support here is the information from that including pictures of the add.

I had my Microsoft surface pro 4 stolen from my vehicle about 2 weeks ago.

It was sold on your website February 20th - 21st

Andrew is the sellers Name on LetGo

My Device can be identified by S/N: [protected]
Red keyboard with S/N: [protected]
There is no charging cable
There is no pen
The warping on the back frame along the hinge is exactly as it was on my device.
Can't see it in the low quality picture but there is also a small ding on the back top of the device.

Is there any way I can get information so that I can track it down? I worked very hard to get this device for school and any information means a lot! Thank you in advance LetGo team!

Here is the link to the ad:
https://ca.letgo.com/en/i/microsoft-surface-pro-4_cd236741-6b8d-41ca-a201-8f8670aeed58?utm_medium=native&utm_source=ios_app&utm_campaign=product-detail-share

The police have done nothing to help me so if you need to get in contact with them the investigator on this file can be contacted at
[protected]@edmontonpolice.ca

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8:44 pm EST

Letgo clothing

This isn't a complaint as in i'm mad. I would just like to ask that when people post clothing, they always post the size, women's, men's, boy's, girl's, infant... When I see clothing without a size I just skip over it. Also i've noticed people saying "price on pics" and they may be able to see the when they post, but potential buyers cannot. This needs to be looked into please.

And a furniture category please! 😊

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12:11 pm EST
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Letgo bad review from a buyer who didn't show

got a bad review from a buyer who did not show. I message him prior to meeting. He said yes he can meet at noon. I messaged him a couple times asking him how long once it was a few minutes after 12. He said he was on the way. He was mad because I left him a review for a no show. I don't think it is fair I get a bad review when he was the one who didn't show. He has a prior review for a no show also.

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4:44 pm EST

Letgo iTunes card

Is there a way I can copy the chat messages between me and the individuals that bought the iTunes card? My email is [protected]@yahoo.comthank you
Two individuals bought an iTunes card for me for $40 they said they paid me a received an email with their "" receipts and they're tracking number but it never did show up in my accounts I called the number and the lady said it was probably a scam I will send the pictures to you
I also still have our conversations on the chat messages but I do not know how to copy them

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9:42 pm EST

Letgo sabrina from strongsville

Just a warning to buyers. That this woman sells "new in box items" with missing parts. She sold my BF and I a "new in box" baby gate That had parts missng. I posted this info on fb and I had about 10-15 message me to tell me that she did the same thing to them. She is selling a whole bunch of items on here too. The put together furniture including baby cribs and dressers.
Just a warning to check box thoroughly before u give her the money.

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Update by Cyndy Mac
Feb 16, 2017 9:31 pm EST

Lately I have seen quite a few cars and trucks for sale on the local Cleveland, Oh Letgo. Normally I wouldn't find this odd except the vehicles all are in great shape, supposed low miles and the sellers all say not to contact them on Letgo but hrough a specific email (a gmail account). They all say that they cannot use letgo at work.
I'm just bringing this to your attention. I'm not sure of any other way to rectify the situation.
Cyndy
MacIvor

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10:33 pm EST

Letgo xbox one s

Hello,

The deal that I was involved in was fraudulent. I agreed to pay for the Xbox with access to all of the games. I have messages and pictures that will show the agreed upon deal. A few days after I met with the guy and paid for the Xbox, he changed the password on his account, which took away my access to the games. I have tried contacting him many times since then, but he has not replied. I am very frustrated that what I paid for in this deal was not what I got. Like I said, I have many pictures of the games included on the Xbox and messages from him stating that "this is everything that is on the Xbox" and that I will have access to them. Also he assured me that the deal was true and that I wasn't going to be cheated out of my money. Unfortunately, that is exactly what happened. I do not want to have to take this any further, but I see no other options. Is there any way that this can be reconciled?

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8:23 pm EST

Letgo laptop

I contacted a girl name alysa Hall, she lives in Reading, PA. She was selling a laptop and we agree on the price, I said ok I'll buy. I ask her if she can meet me at Walmart located in Ephrata, pa and she said no because she doesn't have a car. I told her that would drive the 45 minutes distance from my house to another Walmart 2 minutes away from her home. When I was getting to Walmart to meet her, she said she won't sell the laptop if she won't get $150 for it after we agreed to a different price. I post it a review because I felt like if was a scam because that's what it seemed. I just noticed that she wrote a review on my page saying totally lies. I want you to ask for our conversation and see that she was wrong and I want her to delete that post. If you have any questions feel free to call me at([protected] my name is Alex, thank you.

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6:43 pm EST

Letgo ipod touch 6th generation

I am very upset with this scammer girl from Newark, New Jersey . My fiancé was interested in buying an iPod touch 6th generation 32gb, so he came across a buyer that had what he wanted. So he wrote the buyer and ask was it still available. And was it 32gb 6 gen. The girl which her name is Luzmari Santiago responded back stating that it was a 32gb and is a 6th generation. They then made arrangements to meet to exchange money for the item. So I went along with him to New Jersey, all the way from New York. He then wrote her on letgo to tell her that we have arrived at the spot to exchange. She then responded and said she was coming. She came across the street wearing a black long, blue jeans and a hat w/ ball on it with glasses. She then exchanged the item for money, then she left. As my fiancé was about to write a review about positive, she blocked him. As anyone in there right mind would put two and two together and think that something maybe wrong with the item if the person just mysteriously block you out of nowhere. So as we get back to New York to go home to check the iPod my fiancé notice that it wasn't the 6 gen it was the 5 gen then he also noticed that it wasn't 32gb it was 16. And she charged 175 for him to pay. Basically she scammed us. So we then knew this is why she blocked cause she was scamming and Frauding us. WARNING LOOK OUT FOR THAT LOW LIFE SCAMMER LITTLE GIRL, SHE IS POOR SO SHE LIES ON ITEMS TO GET MORE MONEY FROM PEOPLE. LETGO TEAM NEEDS TO REVIEW HER. HER NAME IS Luzmari Santiago .

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Overview of Letgo complaint handling

Letgo reviews first appeared on Complaints Board on Aug 3, 2016. The latest review Tech support & Reviews are a joke! was posted on Mar 24, 2024. The latest complaint olympic style incline weight bench w/ 400-500 lb was resolved on Jan 20, 2018. Letgo has an average consumer rating of 1 stars from 1151 reviews. Letgo has resolved 4 complaints.
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  1. Letgo Contacts

  2. Letgo phone numbers
    +1 (347) 433-8912
    +1 (347) 433-8912
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  3. Letgo emails
  4. Letgo address
    175 Varick Street, New York, New York, 10014, United States
  5. Letgo social media
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    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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