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www.lookagain.co.uk
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1.4 9 Reviews

Look Again Complaints Summary

1 Resolved
8 Unresolved
Our verdict: With Look Again's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Look Again reviews & complaints 9

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ComplaintsBoard
C
12:02 am EST

Look Again Look again online catalogue

I placed an order with LOOK AGAIN on line catalogue on the 27th Setember 2023 order number 186745 £630 for a 55in SMART TV 20E971WLC on a BNPL

They informed me that there was a delay in delivering this item and so I cancelled the order. This item was never received nor never signed for on delivery.

However/ LOOK AGAIN have charged me £630 plus £4.49 for delivery and this amount still shows on my account. I have requested this charge be removed but has not - my details

Mr Cyril Harrison acc LOOK AGAIN acc number BNPL K133859187

my address Flat 1 249 Whitegate Drive BLACKPOOL FY3 9JL

[protected]@yahoo.com

I have recently been in hospital with cardiac problems and this issue has and still is causing me stress. I am 74 years old.

Claimed loss: Time , stress, inconvenience, messages , credit score

Desired outcome: compensation £100 and the charge of £634.45 removed from my BNPL LOOK AGAIN account

Confidential Information Hidden: This section contains confidential information visible to verified Look Again representatives only. If you are affiliated with Look Again, please claim your business to access these details.

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D
12:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Look Again About my payment

My name are Dauda ogundimu I live at Flat44 leys court london SW97RB I'm in Nigeria now I try to make payment to my account but is not going through and my payment is due tomorrow I've been trying to call your number but is not working as well I'm coming back to UK by 12th of August if is possible to extend my payment date till 13th of August thanks .

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ComplaintsBoard
A
7:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Look Again Bmw automobile company UK

Dear sir good after noon , me arivazhagan shanmugam before 2019 bmw promo prizes winning same time diplomatic service am winning Rs,3crore 35 lack one laptap one bmw car also custom duty 18,900 me not pay diplomatic two time message received again go back rbi message 24 hour semit fill from same time not show in message again complain borad complain 26/6/2021/ 1:35 am message received your winning bmw promo prize winning 2019 14 Jan 2022 6:20 pm your complaint has been marked as ," resolved " [id : 1232828] BMW - automobile company again missing pls one parson my register mobile number verfied more one parson national complain former organization my account id card pan card as final my account two year old as fund automatic company return me so many time complain pls reply

Desired outcome: want to refund pls messages waiting me any information

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Update by Arivazhagan shanmugam
Jan 09, 2023 6:06 am EST

Dear sir good evening , me arivazhagan shanmugam before 2019 bmw promo prizes winning 3,crore 35 lack consumer complaints board 2021 dec 31 resolved 2022 January fund arrived in rbi same time am missing pls again review my complaints me many time message when possible refund any reply sir thank you

Resolved

Dear sir/madam good morning me arivazhagan shanmugam company can, t contact email not message am before missing pls one time company required again refund more information reply thank you

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Is Look Again legit?

Our verdict: Complaints Board's detailed analysis reveals Look Again as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with Look Again, thereby safeguarding their personal and financial interests.

Look Again earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of Look Again shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 11% of 0 complaints being resolved, Look Again slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Look Again protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We found that the website for Look Again is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Look Again. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Lookagain.co.uk has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Several positive reviews for Look Again have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
ComplaintsBoard
A
12:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Look Again Bmw automobile company

Dear sir good morning me arivazhagan shanmugam before 2019 bmw promo prizes winning uk automobile company prizes in Rs, 3crores 35 lack and laplop one bmw car allso custom duty Rs,18,900 diplomatic mr John nelson me contact two time message alart me not pay custom duty last month go back rbi bank fill form in 24 hours semit message received me not look again complain board 26/6/2021/ 1:35 am your bmw promo prize winning 2019 message confirmation more then 12/31 / 2021 /3:39 pm verified customer confirmed 14/01 /2022 /6:20 pm your complaint has been marked as"resolved " [1332828] bmw-automobile company pls contact via our tickets system January momth fund arrived rbi bank one parson my registered mobile number verified more one parson indian consumer forum organization my id card and pan card verification account details sending lost your account two year old as April fund actomatcally company returned pls again more time complain need again refund sir thank you sir

Desired outcome: Pls sir will need again refund am before missing more one time issue refund

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Update by Arivazhagan shanmugam
Dec 24, 2022 2:29 am EST

Dear sir good after noon am arivazhagan shanmugam bmw winning prize again look complain two month ago pls any imformation can,t more how many days waiting pls before my mistake am so sorry more one time vefication pls any infirm am waiting for message reply thank you sir

Update by Arivazhagan shanmugam
Dec 19, 2022 3:19 am EST

Dear sir good after noon , me arivazhagan shanmugam before 2019 bmw promo winning again complain 7/11/2022 pls when possible in refund more information meed thank you reply

Update by Arivazhagan shanmugam
Nov 17, 2022 4:23 am EST

Dear sir good after noon , me arivazhagan shanmugam before 2019 bmw promo prizes winning

am complain board 2021 dec 31 resolved 2022 January fund arrival RBI bank my phone number verified and id card verification account detail semit account two year old as fund returned automatically company pls am missing again refund want pls reply more details thank you

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ComplaintsBoard
M
3:31 am EDT

Look Again Oakley 8 x 6 Summerhouse

I have purchased a Summerhouse from Look Again, the product was in good condition, as described upon delivery. However, after 1.5 months the Summerhouse began to deteriorate, including warped panels, and panels coming loose from there fixings. Upon installation the workman discovered not enough felt had been supplied, I purchased more at a cost of £22 not matching original felt, the roof did not fit properly. I have tried to resolve this issue with Look Again but they keep saying it is the suppliers responsibility, it is not under Consumer Rights as the item was delivered as described and in good condition. They have responded for me to dismantle the Summerhouse at a cost of £300 to me and the suppliers will collect. This will leave me with no Summerhouse, around two thousand pound out of pocket due to furnishing the Summerhouse. I have disputed this and requested a financial settlement to get the Summerhouse repaired.

Desired outcome: Settlement of £275 to repair the Summerhouse

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B
4:36 am EST

Look Again trying to make a payment

Dear sir. Madam. For the past couple of days I have been trying to make a payment to my account. It's been very frustrating as it doesn't let me login and when it's asking for the password it all goes funny and doesn't look right. I got to the stage where about 3 times it said make a payment. It didn't do anything and asked me to log in again. Im not doing it anymore as if I keep doing it I'm not to know if it's going to take money each time I try to do it. Is there something wrong with your website?. I'm unable to phone the main number. I have been looking for a free phone number or local number so I can pay over the phone but there isn't one. I hope I'm not going to be charged a late payment fee because its not my fault i can't get to pay. Thank you. Kind regards. Mrs. Mavis Sheridan.

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M
1:30 pm EDT

Look Again total disregard to the fact I am still a customer

Having tried to order something online, when it came to an account number I don't ever remember having one and then I could go no further with my order.
I then rang Look Again to place my order, I said I had a code to get 25% discount, apparently I was not entitled to that as I was ordering on the phone. There was no option to order as a guest (which most companies let you do) but with Look Again that's not possible.
Hermes will apparently be delivering my package, again I asked will I be sent an email giving me a rough idea of when they would be delivering ( having had lots of parcels delivered by Hermes recently on behalf of companies and have always been given a rough idea of delivery time between 3 hours, but apparently with Look Again I am expected to wait from 8am to 8pm.
Having placed the order I was given no reservation number and when I asked the operator I was told I did not require one as she had placed the order, I said I would need some confirmation for myself as sometimes parcels go astray, I was then given an account number B134791623
I feel very disappointed with this service, as I said to the operator I am still a customer and should be treated as such, I wanted to place my order online which was not possible through no fault of mine.
I will look forward to your earliest response.

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J
7:18 am EDT

Look Again refund of returned goods

Starting in June of this year I ordered a samsonite Disney case, this was never delivered and £95 was credited back onto my account, the case was reordered but never got delivered.
On looking at the measurements I decided it was too small so I contacted look Again and was advised to refuse delivery at the door there were two packages the same case but two of them, which I refused. A week later a DPD driver brought the same packages back I wasn't at home so my neighbor signed for them. I then contacted Look Again and informed them about the packages, they weren't even aware they was out for delivery, but they then put two £95 on my account making me over my limit. I arranged for them to be returned, I also had a pair of jeans to be returned as well and all three items were returned and I was given barcodes with numbers on them as a receipt. I noticed that the jeans were refunded back to my account and not the cases, I enquired about this and they couldn't find them and raised an investigation as to their whereabouts, this went on for months I gave them the barcode numbers and they said that it wasn't the cases, I then received a letter stating the Matter had been settled, but I have never been refunded the two £95 what was the cost of each case.

I am very upset as I gave them all the details I have and still no refund I don't like the idea of having to pay for items I have returned, it is not my fault they got lost I returned them.

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K
3:53 am EST

Look Again bad experience

I wish I had read the reviews before ordering something from this terrible website. Because the reviews I see are very bad and mine will be the same.
My item was never delivered. It's been two months and it's still somewhere out there. Oh god, I even have no idea where it could be. Customer service is absolutely unhelpful and their system deleted my tracking information, judging by their words. Can this be true? I really doubt it.
I will wait for one week and ask for a refund. And even though I doubt they will do the needful to give my money back, I will try anyway.

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