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4.3 6140 Reviews

How responsive is Letgo's customer service?

4 Resolved
1139 Unresolved
Absolutely frustrating 🫠
It's quite possible that Letgo is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Letgo's silence.
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Letgo reviews and complaints 1162

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Newest Letgo reviews and complaints

ComplaintsBoard
J
12:46 pm EDT

Letgo toyota tacoma

I emailed a women name Donna Hamilton her email is [protected]@gmail.com about a 2005 Toyota Tacoma truck and she emailed me back and said she was in a hurry to sell the truck because she was with the military medical team and was about to leave on the 15th out of the country and she was at base and couldn't talk on the phone only email and all the payments would go through eBay motors but when I talked to eBay motors department they said they don't do any third party business and that I would need to have an account to make payments and I would have to buy the truck off their site. So when I made the payments she said as soon as I made the down payment eBay toke the item down and I called them and they said it was a scam. I am letting you know now that people are USING LETGO to steal people's money

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U
3:33 pm EDT

Letgo my products keep being discarded

Products being discarded for "selling drugs" when all im trying to do is sell some old furniture, letgo needs to get their [censored] straight, Complete garbage, false advertising app, dont bother using it, they will falsely accuse you for [censored]. I would recommend you find yourself a different app or different service because letgo is complete and utter garbage and fraudulent.

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A
2:50 pm EDT

Letgo trailers for sale

We have contacted at least 15 sellers re: used trailers for sale. As soon as you ask to see the trailer, and an address before purchase, they stop responding.
I believe that most of these sellers are scam artists, hoping to get cash with the item sight unseen. This app should be monitored by the FCC, it is just the same as craigslist. A waste of time and you could get burned, badly.

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V
10:04 am EDT

Letgo payment not received

Customer named Mark Josh or Mark purchased an iPhone 6 from me. He told me that, once I submit tracking number of USPS, my money will be credited to my Pay Pal account. So far, it has been more than a day, I haven't received my funds. Normally, to receive such funds doesn't take more than 10-12 minutes. When I go to his account, it says, 'Account pending moderation'.
He gave me his number as [protected].
Please help me catch this scammer and get my funds or product back to me. Thank you.

Veebee Usrilal
(Letgo User)

Tel: [protected]
email: [protected]@comcast.net

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Update by Vebee Usrilal
Oct 30, 2018 10:06 am EDT

Please help me catch this scammer and get my funds or product back to me. Thank you.

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E
5:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo miss information

Half of the things on letgo are wrong sold no response and scams I'm going to file a formal complaint with the FTC. Something needs to be done about this site it's way worse than shopping for me won't be back there is no way to rate the seller and letgo has so many adds that it's impossible to tell the difference between fact or fiction poor site I have only been using it for a while and I won't be back

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F
7:29 pm EDT

Letgo ugg boots

I bought a pair of new ugg boots and the man said he paid 170.00 so I gave him 70.00 . Later that night I tried on the boots because I didn't want to wait until Christmas for my daughter to try them on and they don't fit so they didn't fit me so I knew they would not fit her so I reposted them . I sold the boots for 75.00 the next day the man emailed me telling me they were fake and wanted the email of the man who sold them to me but I erased any communication because I didn't want to spoil my daughters Christmas gift by her finding the email. Neathless to say I need the email address of this man and was hoping you could help me.

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R
9:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo notifications

I like letgo but recently there has been a barage of "notifications". It is way too much. I would like to see all notification except the chat notifications to stop. I know many members feel the same way I do because I read their threads. A seller only wants to hear from a serious buyer and not from a robot all day long. Emma is a good tool but I am getting constant notifications from her to repost an item reposted only days ago. We should not hear from her more than once per month. Everyone on here is fed up with the constant frequency. I have already made a migration back to craigs list as a result of being bothered so frequently. Please allow a post to last 30 days before it needs to be reposted. Thank you.

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P
8:39 pm EDT
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Letgo scam buyers

As soon as I posted a table saw for sale on October 23, 2018, I got a message from Faith Hector, "I'm interested! If available text me [protected]." I texted this person and they messaged back, "so i am ready to overnight a cashier's check to you and you'll have it this week and after it's received and cleared then i'll make arrangement for the pick-up and include an extra $20 so you can keep it for me. Text me back with your name, mailing address and number so i put the check in mail."
Years ago I fell for one of these scams. Got a check and deposited it but it was hot and ended up paying fees.
Need to know how to block Faith Hector.

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J
12:29 pm EDT

Letgo washer and dryer sold by mike manter from ft. wayne

I recently purchased a washer and dryer from Mike Manter. He is a user of Letgo and has the items listed on the site. The dryer I purchased from him was defective. When running the dryer for approximately one minute, it lists a code of "E64". This code means the dryer is overheating. At this point, the steps I have taken are as follows: 1. I have cleaned all venting to the outside from the dryer. 2. I allowed the dryer to reset by unplugging from the wall for at least 10 minutes. 3. After cleaning the venting and resetting the dryer, I ran the dryer. It is still shows the error code. Mike Manter failed in this delivery and installation as follows: 1. He did not test the dryer before he left. 2. He did not install the washer and dryer correctly by leveling them. 3. He did not advertise them correctly. They were not "like new" because of the dryer issue, the lack of cleanliness of the items and the overall appearance of the control panels. At this point, he is liable for the service fee for the dryer repair.

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T
9:16 pm EDT
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Letgo Stereo

I bought a stereo from someone on letgo. They told me it was in working condition. When I got it home it did not work at all. I have tried to contact this person but they wont answer me back. I would like someone to advise me as to what I can do to get my money back. This is the fifth time I have submitted this n all I get is a reply from u thhat im not sending enough info

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Update by Terry Weirs
Oct 23, 2018 8:38 pm EDT

I dont know what u want i gave u lots of info ...please b more specfic

Update by Terry Weirs
Oct 22, 2018 7:11 pm EDT

I opened the link u wanted me to .but it seems i didnt see anything that u wanted me to do

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M
11:23 pm EDT

Letgo scam

I was selling a portable dvd player for 300 dollars and the person gave me his cell number and he text me this Am ok with the condition as seen on the advert and price stated. I am ready to make instant purchase, my mode of payment would be a Cashiers bank check via US mail next day service.I'll arrange for a local pick up once you have the check cashed in your hand. Kindly agreed on the price my shipper will come for local pick up after you cash the check kindly get back to me with your full name : address: city : state: and zipcode I would like this person account to be deleted the person's account name is Fullymike78 and fullymike78 scamed ME

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J
10:19 am EDT

Letgo guy paid me in counterfeit money and then ran away with my phone

Hello My name is Jonathan Cooper, I have an account on lets go and sold recently a samsung galaxy S9+ and the person who came to grab the phone paid me in counterfeit money. I am trying to get the transcripts of my transaction I can provide you the User name: Thereisacowlvl, along with the individuals name :Jordan Harris: at least that is what the user name was set to. The case number in question is [protected] being handled by Detective Janet Murphy of the Cleveland Police Department. I only need the messages sent back between Jordan and Myself, although any information you provide will help catch this person! You can reach Detective Murphy at [protected]. I appreciate your help and look forward to hearing from you!

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M
4:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Letgo sold me the samsung galaxy s7 edge which does not work

I saw the listing of Samsung galaxy s7 edge for $175 from Nate Bell (earlier claimed he was from Elkins, Arkansas, 72727). I was able to negotiate with him to $150, and he told me that nothing was wrong with phone and it was working in perfect condition.

He brought the phone at my work place today Oct 16, 2018 (Bentonville AR around 12pm CST) and told me that he couldn't get time to charge it and insisted that nothing was wrong with the phone. He added that he was selling the phone because he upgraded to newer phone. Therefore, I believed him (stupid me)

As soon I got in my office, I plugged the phone on the charger but it kept saying "System Software not authorized by AT&T has been found on your phone", and couldn't be able to get to the home screen. Therefore, I contacted Mr "Nate Bell" on letgo, but he didn't respond. In fact, immediately after he got $150 from me, he changed his location to "Sterling Heights, MI, 48311 which made me believe that he sold me the phone knowing that something was wrong.

In effort to resolve the issue, I took the phone to AT&T, they couldn't help, I took the phone to best buy, they couldn't help either...I also took it to the repair shop, and they couldn't fix it either..

If I could have him come back and get his phone and return my $150, I will be so happy and I won't complain any longer.

Please help Lego community so that people like this individual can be traced easily and be held accountable.

Any help you can provide will be much appreciated. Otherwise, I am afraid to do any transaction on Letgo... even though I should have turned the phone on before he left :(

Thanks,

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C
11:03 am EDT
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Letgo handyman service, jack of all trades under services, collected pymt, service and product not delivered

Paid for cleanout of attic and cellar storage area to "Aaron" on September 14th in the amount of $60.00 for 2 hours and 15 minutes of work. He did what I needed him to do, but couldn't stay any longer to do other projects like cleaning out the gutters and pressure washing my patio, but he would come back at another date. I asked him if he could put new insulation in attic for me, said he would. He texted me with info on a friend of his who had leftover insulation from a job he finished, and would be willing to sell it to me to get it out of his warehouse. First he told me his friend was asking $800. when I checked prices at several home improvement stores, that was about the cost of buying it new from them, within $50.00 plus tax. When I texted him about my findings, he came back with "ah, I didn't finish my text, he is only asking 175.00, but has to know right away". I agreed after it was determined how many bales he had and the thickness of them. He told me he had 11 bales, I would need to purchase another 4 or 5 rolls to finish the job. While I was waiting for him, I went to purchase the 4 extra bales I would need for him to finish the job (Home Depot). I met him and gave Aaron a check for $175.00. Aaron texted me and told me he tried several places, they wouldn't cash the check, so he told me his friend wanted cash, Aaron would come to my house and get it the next day. He did. I gave him $180.00, $5 for his trouble. Next day he asked me if I could prepay him for part of the labor because that's how much he needed in order to get tires put on his truck, I didn't think that he was a thief until after I met him with a check for $100 which I made out to him, they told him at my bank that they wouldn't cash it unless he opened up an account with them. The following morning I got a call from the bank asking me if I authorized the bank to cash the check. I agreed because I needed to get the work started. Aaron then told me they wouldnt let him withdraw any money, he didn't know how long it would be before he could get the money out, so he couldn't start the job for a while. I called the bank the next day and they told me he withdrew everything except the minimum required balance of $25.00. I texted him back re: my conversation with bank, he got mad that they gave me personal information about his account. Then he blocked me on letgo so that I now can't communicate with him. I trusted him, but got robbed of both the cost of the insulation and the labor charge totaling $280.00. The date that he did the cleanout for me was September 14th, 2018. The date he was scheduled to do the attic insulation varied...initially planned on Sept 17th, then pd him on Sept 22nd check cleared my bank, I received the copy of cancelled check this past Saturday. All texts should be accessible in my account verifying my account of the set-up, and then the theft. When I was supposed to meet him with my check, I asked him for a phone number to reach him in case I was late. He gave me his girlfriends number which I did reach him on one occasion. That number is [protected]. I would like my money back, of course. I would also like him to be taken off Letgo so he doesn't do the same thing to another unsuspecting senior. The instructions told me that Letgo could supply me with everything I needed to file a police report, I don't know how to get the copy of the chats off of the website.

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J
11:15 am EDT

Letgo about the categories of different items

Hi I have an issue that I think maybe your guys could fix just one thing the app works perfectly no issues it just dose now have a (pet supplies) your category at all it is very difficult to look for pet stuff if I can't actually look at it all am a good buyer just wanna see all the options around me more directly unless you do have that category but my letgo app dose not have that option at all like the other apps I sent a picture there is no pet section category at all

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A
7:36 pm EDT

Letgo sold me damaged fur coat

Regarding: https://ca.letgo.com/en/i/woman-s-muskrat-fur-coat_0428106f-ff41-4bff-9d29-2cd656570c6d

Detlef Schnepel sold me a coat telling me the coat is in excellent condition. I have records of the conversation. I paid over $14 to travel to the pick up location and he engaged me in other conversation and started showing me other items he was selling so I didn't have time to see the back of the coat. He put it in a garbage bag and when I came home and checked, the coat back was ripped and the sleeve had rips that were both impossible due to folding the coat. Fur coat pelts come apart because fur is not stored properly. Detlef is blaming me that I folded the coat so it got ripped. This is not possible, unless the coat was anyway in unusable condition. He also mentioned that someone else had offered to take the coat to take it apart to make other things with it. This shows that Detlef already knew that the coat was not in wearable condition even when someone else may have come to see it. This is why he prepared other items to show me from my cultural background to distract me from checking the coat properly. I suggested that he can either give me a refund through etransfer and then I will donate the coat to Goodwill or I will have to come back from Ajax to Goodwill if he can refund me a little more for the travel cost. He refused to give refund and blocked me, making excuses that I threatened him, because I told him I will report him to letgo. He also said I called him names. You can see in the screenshots that I have done no such thing. He is selling other things on letgo and probably doing the same thing, selling faulty things for a price they are not worth. Please try to get me a refund or at least get this profile taken down.

Thank you,
Amna Siddiqui (Facebook/ Letgo Anna Seth)

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Update by Anna Seth
Oct 10, 2018 7:51 pm EDT

Even if the coat cracked at the back it was his fault how he folded it, not mine and anyway, if someone travels or moves, how would they carry their coats without putting in luggage bags?

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V
3:06 pm EDT
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Letgo 2001 jeep cherokee

The person going under the name of "Cathy Canela" is a scammer.
She is advertising with great detail a 2001 Jeep Cherokee for only $500.00 claiming her husband with died 4 months ago owned the Jeep and since she is leaving for another military assignment with a medical team by the 15th of the month she needs to sell the care.
Once you show interest and say you want it, she then send you what looks like and authentic eBay website and invoice to send the money " on 2 eBay gifts cards" with detailed instructions as to how to pay for the car, which is then to be delivered to you in 2-3 days, where you will have 5 days to check it out and get your refund if not satisfied. Whoever they are go to great lengths to send you more photos of the car from the inside out. Afterwards you get email asking to let her/him know when you have paid eBay.

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P
11:07 am EDT

Letgo unable to respond to buyers

My first time using the app and I can't respond to a buyers message. It says an error occurred! We are tempted to find another app to seek our Spider-Man PS4 on since apparently we can't use this platform! We have updated the app, uninstalled and reinstalled and restarted my phone several times. There's no one to contact for issues. Worse. App. Ever.

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S
9:05 am EDT

Letgo iphone 8 plus

Yesterday I met up with someone to sell my silver iPhone 8 Plus with Jim Jackson he had me drive an hour to him stole my phone and didn't give me no money he told me to meet him here 705 Farm to Market 1960 Rd W, Houston, TX 77090 and I did. Can please help me get my iPhone 8 Plus now ask I have my imei for my phone contact me via email [protected]@gmail.com or via mobile [protected] my name is Samantha Rutledge

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M
8:09 am EDT

Letgo inaccurate negative review

Hi there,
I recently got an annoying negative review from a seller that is not reflect the truth. I bought a video game from "Mark Ocean" and even didn't asked for price negotiation. I paied exactly the asking price. He showed up 30 min late. At the end, he left a negative review. He says "Don't trust this guy, He scams people and pick on them, Report him at all costs." There are 14 positive reviews at my profile and this one is really unfair. My account name is "Maddie" and it is registered by "[protected]@gmail.com". I need this review to be removed.

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Letgo In-depth Review

In Summary: Letgo is a user-friendly platform that facilitates the buying and selling of second-hand goods. It offers a wide range of products and services, with an interface that is easy to navigate. While it provides a valuable service, users should be aware of the pros and cons of the platform and exercise caution during transactions.

Overview of Letgo: Letgo is an online marketplace that allows users to buy and sell items locally. It's designed to make the process of finding and disposing of second-hand goods as simple as possible, with a focus on a wide array of categories including electronics, fashion, home and garden, and more.

Ease of Use and Interface: The Letgo platform is known for its clean, intuitive interface. Users can easily search for items, filter their results, and communicate with sellers through the app. The process of listing an item for sale is straightforward, requiring just a few steps to complete.

Product and Service Listings: Letgo offers a diverse range of product and service listings. Users can find almost anything, from furniture and home appliances to cars and electronics. The listings include detailed descriptions, photos, and pricing information.

Pricing and Value: Since Letgo is a second-hand marketplace, pricing can vary greatly. However, users often find that items are priced reasonably, providing good value for money. It's important for buyers to research and compare prices to ensure they're getting a fair deal.

Buyer and Seller Interaction: The platform facilitates direct communication between buyers and sellers, allowing them to negotiate prices and arrange meet-ups. The chat feature within the app is particularly useful for quick and secure messaging.

Safety and Security Measures: Letgo has implemented several safety features, such as user profiles and a rating system. However, as with any local marketplace, users should take precautions when meeting with strangers and exchanging goods or money.

Customer Support and Dispute Resolution: Customer support is available through the Letgo app and website, although the effectiveness and speed of dispute resolution can vary. Users are encouraged to resolve issues among themselves when possible.

Mobile App Performance: The Letgo mobile app is generally well-reviewed for its performance. It's available for both iOS and Android devices and offers a seamless experience for users on the go.

User Feedback and Ratings: User feedback and ratings on Letgo are mixed. While many users have positive experiences, some report issues with scams or unresponsive sellers. It's important to read reviews and ratings of sellers before making a purchase.

Payment and Transaction Process: Transactions are typically conducted in person, with cash being the most common form of payment. Letgo does not facilitate payment processing within the app, so users must handle this aspect independently.

Community and Social Engagement: Letgo encourages community engagement through its marketplace, allowing users to connect with others in their local area. The platform does not have a significant social media presence or community forums.

Comparison with Competitors: Compared to competitors like Craigslist or Facebook Marketplace, Letgo offers a more modern and user-friendly interface. However, it may have a smaller user base in certain areas, which can affect the availability of items and services.

Pros and Cons: Pros of Letgo include its easy-to-use interface, wide range of listings, and the ability to negotiate prices directly with sellers. Cons include the potential for scams, the lack of a built-in payment system, and variable customer support quality.

Final Verdict and Recommendations: Letgo is a solid choice for those looking to buy or sell second-hand items locally. Users should take advantage of the platform's ease of use and diverse listings. However, it's crucial to exercise caution during transactions and to use common sense safety practices. For those seeking a more secure transaction process, exploring other platforms with integrated payment systems might be advisable.

How to file a complaint about Letgo?

Here is a guide on how to file a complaint against Letgo on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or creating a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Letgo in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Letgo, including key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents: Attach any additional supporting documents, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

This guide is structured to help you effectively file a complaint against Letgo on ComplaintsBoard.com.

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