We are sorry to hear that you were being charged for a service that you were unaware of and did not take advantage of. It is our policy to refund our customers in instances where they were unaware of being enrolled in our Legal Plans.
We are constantly striving to ensure the satisfaction of each customer, and it seems we fell short of that goal in this situation. The plan that you were enrolled into is a legal plan that entitles you to receive unlimited attorney consultations at the flat fee of $29.99 a month (cancellable at any time). However, if it is something that you specified you did not want to participate in, you definitely should not have been enrolled, and that is our mistake. Please accept our apologies and contact us so we may refund the fees you paid for the membership immediately.
You can reach me directly at Patty@lzserve.com or at 800-773-0888 x 8720.
LegalZoom Customer Care