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Lazy Boy / item defects from delivery still not resolved

1 Monroe, MI, United States
Contact information:

Order # 2-128399 service numbers [protected]
Delivery date - 5/18/2018 - delivered with defects in fabric needing to be cleaned due to handling and scratches on the legs. Delivery person took pictures apologized and stated that i would be contacted.
1st call date - 5/28/2018 - no contact after delivery called in to check on the status on the delivery report. No Resolve
2 nd call date - 7/5/2018 - No return call after 5/28/2018 I called again to check the status ofthe report and was set up for an appointment
visit - 07/17/2018 tech came out unable to do anything but take pictures and order replcement legs. I was told that i wouldbe contacted ...No resolve
07/2018 recieved legs by mail still no corespondance from lazyboy care
3rd call date - 08/28/2018 - Called to check status on furniture unsatisfied with the apology and customer care given... I questioned the return/ replacement policy because i am still dealing with an issue in reference to the delivery of my Eddie Duo sectional.

Oct 9, 2018

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