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LATAM Airlines / LAN Airlinesdespicable service from lantam airlines

Extremely disappointed in the service from Latam Airlines.
We had missed check in by a few minutes, the check in staff refused to assist us! There was still about an hour before the plane was due to depart from Auckland to Sydney. They could have easily assisted with getting my Mom to the plane before departure time, but just refused with no further reasoning. As a result she missed her connecting flight from Sydney to Johannesburg and a new ticket had to be bought for her.

I do understand that she was a few minutes late for check in, however there was still more than enough time to let her through. The staff was incredibly rude and point blank refused to even try assist!

I would never recommend this airline to anyone!

Me
Jul 05, 2018

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