Lane Furniture / reclining sofa with electric controls

United States

Bought a Lane leather reclining sofa (reclines on two ends but stationary in the middle) the end of 2015 from Design Center Furniture in Orange, California. Order number is 26441 dtd. 12/27/15. Rec'd delivery of the sofa 4/03/16. Started having problems with the left side reclining (noises). Contacted the store the end of May 2016 when we could not get the reclining portion to work properly. The footrest part is twisted now in closed position. After a few weeks, the store sent someone out who showed us Lane had shipped us a sofa with a defective power bar or some such device. It was warped or bent. The store ordered a new part from Lane, and weeks later when it came in, they sent a service company tech out to install it. The tech could not install the part because the store did not order the complete part and it would not fix the problem. The tech ordered a new part on 7/28/16. It's now 8/18, and the part still has not come in from Lane. Lane should have expedited the part when they realized no one did a quality check on this sofa before shipping it. We just hope that the sofa isn't permanently warped. (Tried to upload a photo of problem, but it didn't work.) Lane Furniture's HQ number is [protected]. Thank you.

Aug 18, 2016

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