All the other complaints that the previous writers have submitted are very typical of the cricket business policy. Its ### on you! Ive already had billing issues, lack of customer service, unanswered phone calls, etcetra... Now all I want is to ask Cricket is where you buy a new battery at! Not a hard question, if you could get a working number that didn't loop you around to another recording. Last time I had a billing issue, I went to the local Cricket store to either get it resolved or get a new company!(Cricket management---are you even reading these complaints???) Cricket doesent sell the batterys for the phones they sell!!! Rather than buy a new battery to continue the crappy service I get with cricket, I now intend to look for a new phone-even a new battery-even a new phone company!!! SEEya Cricket!!!