SUBMIT A COMPLAINT

KSRTC / Complaints regarding delay/early in operation of the schedule service from Sathyamangalam to Madurai on [protected] and [protected]

Contact information:

I am Kumaran Thayumanavan, working in a reputed institute in sathyamangalam and my native place is in Madurai. From November 2010 onwards, I am travelling in KSRTC RAJAHAMSA EXECUTIVE (Mysore to Madurai) frequently from Madurai to Sathyamangalam and vice versa (Kindly refer my booking history). I used to book ticket through online and rarely from KSRTC agents in madurai as well as in sathyamangalam. I haven’t faced any problem so for. But now there is a problem.

I reserved tickets through online from sathyamangalam to madurai on [protected] and [protected]. The scheduled departure time was 1.00 am. (Plz find the details below). Bus didn’t come in SPS petrol bunk (stopping point) on [protected] and also on 30–7–2011.

On [protected] i am waiting in SPS petrol bunk from 12.30 AM to 3.00 AM but the bus didn’t come there. I haven’t reported this issue. I find alternate ways to reach madurai.

On [protected] I reserved another ticket through online from sathyamangalam to madurai but this time also bus didn’t come. This time i spent around 2 hrs sps petrol bunk form 12.00 am to 2.00 am. I contacted all the customer care number specified in the ticket. (plz refer the ticket) but there is no response. Then I returned back to home in sathyamangalam.

This is a second incident in a month and I personally feel that the driver or conductor not following the standards.

So, I request u to take necessary action and kindly ensure that bus will stop as per the schedule time in sps petrol bank in future and kindly refund my amount (Rs 183+Rs 183) Rs. 366 for 13th and [protected]. On 13th july 2011 i came before 30 min of the scheduled time of 1.00 am and I spent around 3 hr in the bus stop and on 30th July 2011 I came 1 hour before the scheduled time. It was a service error. So kindly take action regarding the same.

Note: sir, there is a possibility of misusing my tickets by both the conductor and driver. So kindly take action regarding the same. I need explanation regarding the same.

The details of the tickets o13-7-2011 and [protected] are as follows.

PNR No.:
J24628284
Trip Code :
2101MYSMRI
Date Of Journey:
30/07/2011
Class of Service :
RAJAHAMSA EXECUTIVE
Passenger Start Point :
SATHYAMANGALAM
Passenger End Point :
MATTUTHAVANI B.S
Service Start Place :
MYSORE
Service Start Point :
MYSORE BUS STAND
Service End Place :
MADURAI
Service End Point :
MATTUTHAVANI B.S
No. of Seats :
1 (Adults=1 ; Children=0 )
Seat No/s :
20
Enroute Refreshment Stops:
Passenger Information
Name:
KUMARAN THAYUMANAVAN
Age:
28
Adult/Child:
Adult
Gender:
Male
ID Card Type:
PanCard
Fare Details
Basic Fare:
Rs. 155.00
Reservation Fee :
Rs. 5.00
Insurance Fee :
Rs. 3.00
Bridge Fee :
Rs. 0.00
Toll Fee :
Rs. 0.00
UserFee :
Rs. 5.00
Entry Fee :
Rs. 0.00
Other Levies :
Rs. 0.00
Infrastructure Fee :
Rs. 10.00
Service Fee
Rs. 5.00
Concessions :
Rs. 0.00
Discounts :
Rs. 0.00
Total Fare :
Rs. 183.00


PNR No.:
J24491361
Trip Code :
2101MYSMRI
Date Of Journey:
13/07/2011
Class of Service :
RAJAHAMSA EXECUTIVE
Passenger Start Point :
SATHYAMANGALAM
Passenger End Point :
MATTUTHAVANI B.S
Service Start Place :
MYSORE
Service Start Point :
MYSORE BUS STAND
Service End Place :
MADURAI
Service End Point :
MATTUTHAVANI B.S
No. of Seats :
1 (Adults=1 ; Children=0 )
Seat No/s :
21
Enroute Refreshment Stops:
Passenger Information
Name:
KUMARAN THAYUMANAVAN
Age:
28
Adult/Child:
Adult
Gender:
Male
ID Card Type:
PanCard
Fare Details
Basic Fare:
Rs. 155.00
Reservation Fee :
Rs. 5.00
Insurance Fee :
Rs. 3.00
Bridge Fee :
Rs. 0.00
Toll Fee :
Rs. 0.00
UserFee :
Rs. 5.00
Entry Fee :
Rs. 0.00
Other Levies :
Rs. 0.00
Infrastructure Fee :
Rs. 10.00
Service Fee
Rs. 5.00
Concessions :
Rs. 0.00
Discounts :
Rs. 0.00
Total Fare :
Rs. 183.00


Sir, kindly take action and refund my amout as early as possible

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