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4.5 11114 Reviews

Kroger Complaints Summary

84 Resolved
1400 Unresolved
Our verdict: If considering services from Kroger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kroger reviews & complaints 1498

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4:02 pm EDT
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Kroger clicklist service

Hello I'm very sorry to complain but this is the second time I have came to pick up my click list order and it not been ready ! Can I ask why did I receive email reminding me to pick up order if not ready ... 1st time I waited over 1.5 hrs I'm currently still waiting was suppose to pick up order between 4_
/5 pm ... I'm very frustrated... not sure I'm going g to continue to go to Kroger😓

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6:50 am EDT
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Kroger customer service dept bills check cashing

I'm truly upset shop there daily pay my bills there and show my proper ID to cash a check and with a business card been refused

I've try to find out why with no reply she never really look at or input check number to clarify

Happen around 4:30 pm date 09/01/17
She racial profiling in me it's strange there was a person ahead of me who had a personal.hand written check been cashed with her

Need immediate termination or taken out of customer service

Will be sending this info to attorney general in Ohio which will be follow up on a law suit etc

Edwin Quinones
128 kastner ave
Dayton Ohio 45410
[protected]

Location of 1555 Wayne Ave. ( Kroger ) got the check cash at check smart store #11 4212 linden ave Dayton ohio 45432
[protected]

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8:44 pm EDT
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Kroger bad customer service

I went in to buy a frozen dinner and a roll of quarters. The lady, Angela that assisted me made me do two different transactions. She didn't even say that was what she was doing until she told me the amount for the frozen dinner. After she was doing the quarters I asked why she did two transactions and she didn't even give me a reason. She wouldn't even let me run my card again. I left the store feeling irritated and upset. If you have to do two transactions let your customer know. Don't just all of a sudden tell your customer the total without even telling them.

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11:22 am EDT

Kroger donating baked goods or treats

I work with an organization called SERVE in Lexington Ky. Every Wednesday evening at 6:00 a group of us serve the homeless a hot meal with fruit and bake goods (when I can get them). Kroger on Euclid in Lexington was letting me get bake goods on Wednesday morning. The only time that I needed them. They only give to God Pantry and the Hope Center because someone abused the privilege. I cannot get anyone else to donate because Gods Pantry has Lexington sewed up.
I would love for Kroger to help my mission out as well since I shop there and because you do give.

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9:13 am EDT

Kroger your ad dated august 30, 2017

I sent someone to Kroger's to get soft drinks because your ad had Cokes, Pepsi and Dr. Peppers 4 for $12. At the check out counter we were told that Kroger's were not honoring their ad. I advised her to talk to the manager and he also stated that we could not get the soft drinks for the ad price because of the hurricane. I would be more understanding if the shelves were bare but they had plenty. We were only getting a variety of 20 of the 12 packs.
Our situation was having soft drinks for the crews helping with the hurricane. This was also told to the manager and he would not let us have the sale price. No where in the store was a sign saying that the ad was not honored. We do a lot of shopping at Kroger's and I was very disappointed.
We went to HEB because they had the same ad and they honored it.

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12:37 am EDT

Kroger employee

I was shopping with my wife in Kroger on 5533 New Cut Rd in Louisville, Ky last night 8/30/17 Wednesday around
9pm, we went down this aisle, their was this employee named James stocking he was taking things out of boxes and putting on shelves, so I was joking with him and ask him if he was having fun yet, he got mad, throwed his box down and says does it look like I having fun and started grumbling, very rude employee, I told him I was only joking., He just growled, I have never treated like in Kroger, he was so rude, someone to talk to him, Thank you, I am a very loyal customer at this Kroger, Larrie Hazelwood

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10:14 pm EDT

Kroger stale product disguised

Today, August 30, 2017 I purchased a loaf of bread in a wrapper claiming "FRESH" and "IN STORE BAKED BREAD". The price was marked as "2/$3.00 with Card". When I got home I found it curious that the usually open end of the bag containing the bread was taped shut. I thought nothing of it until I took a bite of a slice. It was stale and the end of the bag had been taped shut in an obvious attempt to try to preserve a modicum of freshness, an effort that failed miserably. A secondary issue that I had not thought of until I started this note was the price. If the cost was two for three dollars with a Kroger's card, why did I pay $3.00 when using my Kroger card - more accurately, $2.99 - for a single, stale loaf.

I have complained about the Kroger operation before. Why is 25 mg. of Diphenhydramine HCl more expensive as a sleeping aid than the same amount of the same chemical when it is labeled an allergy relief medication. Certainly it can't be just that the sleep aid is blue while the allergy medication is pink. And, further, frequently I have noticed that a larger size labeled with some suggestion that it a bargain actually has a unit cost greater than the smaller size. It is a crummy way of chasing profitability.

In the past, I have threatened to take my business to a bigger store - Brookshires - which is much more spacious with wider aisles, and bag boys who insist on pushing one's grocery cart to one's vehicle. However, I caved on my threat because it is more distant and the Kroger store has pretty much everything that I shop for. I just have to be very careful about checking the prices of items.

The store is badly managed. The bakery staff didn't decide on their own to tape up bread bags. Common products - bananas, for heaven's sake, or a particular brand of cat food - are sometimes not in stock.

I would like a refund of $2.99 for what should have been a $1.50 loaf of fresh, not stale, bread.

I did not see a store number on the cash register receipt, but it is the only Kroger store in Palestine, Texas.

Obviously, I cannot "Attach all available documents". There are two numbers on the receipt: AID: A0000000042203 and TC:A918411ED6A0B04.

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2:47 pm EDT
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Kroger cashier

I went to the Kroger in Alvin, Tx today. I am very fearful going there because of 2 armed robberies recently in the parking lot. At the checkout I said this to the cashier, she promptly told me " that first woman was stupid and should have never gone to her truck if someone was near it" I told her you don't know what was going on with the lady that day and you shouldn't blame the victim !
I was so upset for a cashier to be talking this way! We are all a bit on edge right now in Houston, but this was inappropriate!

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9:41 am EDT

Kroger left items out of cart

Cashier did not put my three yams and vadila onion in my cart so when I got home I realized they were missing. Call the store talked to a boy and ask if they were turned in and he said yes cause me in and come to customer service . So I made another trip and assumed that the yams and onion was what I had purchased only to learn when I got home it was not ! The yams shouldn't have been sold as they are awful and the onion was a sweet onion . Talked to Store mangee concerning this and today I go in and bring items and ask for store manager and was told she wills be out in five minutes and I waited ten and then I was told she wasn't there ! So does all your employees lie or just can't tell the truth ! Will not shop at this Brannon Crossing Krogers in Nicholasville again !

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10:00 pm EDT
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Kroger kroger clicklist

I submitted my Clicklist grocery list mid afternoon on 27 August for the Kroger at 12611Taylorsville Rd, Louisville, KY. The only available time slot to pick up my groceries was between the hours of 9PM - 10PM. This was my first time using this service, and thought I'd give it a try to avoid spending valuable personal off time inside a very busy Kroger store. I arrived to this Kroger at 9:55PM and proceeded to dial the number provided on the sign. The phone rang approximately 10-12 times before someone picked up the phone at 9:56PM. The gentleman who answered said he believed they had already left for the evening. He transferred me to the shift manager. She told me that they sent home their personnel, and that she either one could not get me my groceries or it would take a very long time for her to look at my list and then go and reshop for my items that were already prepared. I told her I did not want to wait 30-45 minutes, and that if their service ended at 10PM, why was nobody working when they should have been expecting me as a customer, since that was my designated pick up time. She proceeded to state that her lead Clicklist employee advised her that there was nobody remaining to pick up their groceries. I was dumbfounded on how she as the manager did not have a list and confirmed that everyone on it for especially the 9PM - 10PM time slot received their groceries before sending employees home. I said that I would accept 1 of 2 things, that she call her employee back in so that I could receive my groceries or I wanted a store credit in the amount of my groceries for the poor lack of service provided and for spending time, and mileage coming to the store, and leaving empty handed without my groceries. She said she had to go to customer service and asked me to hold on the line, I said OK. She came back and said that I would need to come inside for a refund, to which I said you've got to be kidding me, that's obviously something that would have to be done, and in addition, I expected to be credited with some sort of credit for the lack of service and not honoring a commitment to their customer, since it was before 10PM! I asked her if my card had already been charged, and she said that until I sign receipt of my groceries that it's not charged. I replied to this asking her why I would need a refund then if my card was not charged, and she said she had been there for a long time today, to which made matters worse, considering as a customer, that's one of the reasons I used the "lack of service", because I work many hours during the week, and do not need to be told that the reason I didn't have my groceries was because she had been there for a long time today! I asked her if she thought it was right or wrong that before it was 10PM, she let her employees go when customers were expected at the store. She said it wasn't right. She offered me a $30 credit, and I asked her if she really thought that was going to suffice, considering on Sunday evening prior to the workweek, I now didn't have my groceries for lunch, breakfast, etc.?! I asked her for the Store Manager so that I could address the issue directly with him. She gave me his name. I certainly hope that when I speak with him that he has a better response and solution to this matter!

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7:52 pm EDT
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Kroger diesel fuel

I just purchased $48 of diesel fuel at store #758. Within 20 minutes of filling my tank, my 'water in fuel' light came on. I called spoke to Jenny, and she said that there had been other complaints today from people that there was water in the fuel! I don't understand why I was still able to purchase fuel from a pump when the store had been made aware of the water! Please call me!
Thank you for your prompt attention to this matter.
David Shultz
[protected]

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2:04 pm EDT

Kroger poor to no produce

Hello,
For about a month now I have been noticing that the produce has been slim pic kin's as well as poor quality. I found various greens rotting on the shelf and wondered where the employees were that should be maintaining this area. I asked an employee that I wanted to talk to a manager and so I waited. While waiting I noticed other customers were looking and some shook their heads and walked away. Finally I got tired of waiting and went to the customer service desk and asked for the produce manager. She ask what it was pertaining to ad I told her. She called someone and spoke to them for a minute then said to me that someone will be here shortly. A "manger" named Matt came to me and we talk about the produce area. At the same time there were 2 stock guys with "fresh" produce in tow. I got what I needed and left but needed to return the next day for something else. I returned the next day and went to the produce section again for spinach but the produce section looked the same as the day before. Still had produce rotting on the shelf, low to no selection and no employees maintaining the area. I simply left and went to Sprouts where I found what I needed in good condition.

Now a month or so later I went back one evening and found the same problems again but I needed kale so I bought what I could get. The next morning I pulled the kale out to use and it stunk. It started rotting overnight. The rest of my produce was just fine so it wasn't my refrigerator. So back to Kroger again to get that replaced.

We have a neighborhood website covering 1600 or more people. For the last couple of months I have seen a number of complaints about this Kroger store going down hill over the last few years. This year I noticed to be the worst and even though I will have to drive many miles more I will be taking my business elsewhere. Why go to Kroger with poor to no produce when I can go to Sprouts, Aldi or Walmart where I know I can get what I want and it will be in stock and in good shape.

Something needs to change at this Kroger. It sad when the Kroger warehouse is only a few miles away and this store is being run in such a poor way.

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2:24 pm EDT
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Kroger private selection ice cream chocolate chip

This ice cream was extremely freezer burned could not even eat it. I buy this ice cream every week it's very expensive and it was hard to open and once I opened it it was so freezer burn I couldn't even eat it. I had already thrown out my receipt so I couldn't return it. This is not the first time but this is happened with the Private Selection ice cream and it seems to be when they run it on sale

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Update by Traci Robertson
Aug 28, 2017 2:30 pm EDT

just commenting on the way the Private Selection chocolate chip ice cream was freezer burned again it seems to be bad every time it goes on sale this isn't the first time it's been freezer burned but the first time I've complained about it

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6:46 pm EDT
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Kroger kroger fuel #294

The fuel did not give me credit for the $.30 I had earned. It did not credit me with ANY savings, not even the $.03 for having a Kroger card. When I brought it to the attendant she tried to correct the issue. She said they had been having trouble with a couple of the pumps not giving customers their points. She called customer service (store), their solution was to refund the rest of the money I had pre-paid and try again. I said I was going to put in $20 instead of filling up. Then the pump did not work at all. Again customer service had a solution, I could walk into the store, wait in line and they would give me the $2.09 I had spent. Apparently my time and inconvenience is worth $2.09. This is unacceptable. Makes me wonder if someone is tampering with the pumps, glad I used cash and not my card!
Vickie Ramos
[protected]@gmail.com

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2:53 pm EDT

Kroger quality of the floor

I live in West Virginia and I used to like shopping in Kroger stores in my area which is St.Albans and Dunbar stores.

I would say during last month the quality of the floor changed in very bad direction.

Gums, stickers, very dirty spots and poor shine of the floor.

It used to look so much better.

I talked to representatives at each store and they told me the cleaning company changed and brought back in the stores bad workers.

Store managers have told me, they keep complaining but nothing happens.

My question is why Kroger hired new cleaning company which brought back in bad workers ?

Kroger is losing customers because of that and nobody does nothing about it.

Why is that ?

I would appreciate your response back.

Thank you.

Kroger customer

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11:11 am EDT

Kroger customer treatment

I shop at Kroger Newport Mi 48166 almost everyday . its a rural area the only grocery store for miles. And I'm on disability so its close to home. And I don't drive so I have to get a ride to the store Yesterday i went to grab a few things laundry soap, liquid snuggle, dryer, sheets ragu, and parm cheese. Well i went to u scan and after digital coupons and card my total was around $18.00 I ran my debit card there was approximately $11.00 on it which left my balance at $7 ...as I said I'm on disability so my funds are very limited and I'm a single mother. So I got my change purse and was putting my change in the uscan and because it was Canadian the machine wouldn't take it so I called the cashier. I had like 10$ in change mixed like 5$ in Canadian the cashier refused to take it to pay the rest of my balance.gen manager came he also refused to let me pay the rest of my balance with Canadian quarters..as I said kroger is only store i go to so any change ive collected including Canadian was from that Kroger..needless to say i had to put 2 items back because the Canadian quarters was all the $ I had left until my next disability check on the 3rd., I have never in my life been so embarrassed and appalled. They literally made me feel ashamed that I'm disabled and everyone in the store heard them refusing my Canadian quarters..and ice been going to that store for over 10 years everyone there knows me and my kids., , however after yesterday the embarrassment and shame they made me feel I will never step in another kroger again I will take a cab into monroe and go to Meijer or Wal-Mart., until this matter is rectified...I was in tears when i left there...and I'm also gonna contact the BBB because if ur store is not gonna accept Canadian quarters then u should not be giving them to customers...I can't even finish the rest of my complaint thinking about it brings tears to my eyes I've never been ashamed of being disabled and on a limited income until your store treated me like dirt., ,

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9:01 am EDT

Kroger store #751 pharmacy dayton smithville kroger store

I am a former pharmacy technician and was recently fired for attendance. I understand the reason for my termination, however I would like to file a complaint about a coworker that made it difficult to work there everyday. I have complained about her numerous times but management would not enforce any consequences to my former coworker due to her seniority. I find it to be unfair that Barbara could create a hostile environment for not only just me but other coworkers as well and not face any consequences. I have complained numerous times to other coworkers and pharmacists but no action was taken, they just told me to deal with it. Not only was my personal life hard to deal with due to the separation of my parents, verbal and physical abuse from my father and now ex boyfriend and the death of my two grandfathers, not to mention a long time friend overdosing on heroin but coming into work everyday dealing with her negativity and harassment was just too much. She talked behind people's back all the time, had a terrible work ethic and inappropriately handled situations with coworkers and authorities due to her feeling entitled. I had reasons to stay there as long as I did because there were other coworkers who gave me support but I really feel like she needs her attitude to be addressed. On another note I also think there should be more store security due to how unsafe this Kroger's is. There is constant theft, the customers and even some of the employees are nasty and have terrible self care, it is truly an unsafe work environment due to the constant drug trafficking, prostitution and constant drug over dose in the bathrooms. This store is purely disgusting. The bathrooms are disgusting, the people are disgusting, and the store smells. I really hope this complaint improves some of the companies store locations because #751 gives Kroger a bad reputation.

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6:43 pm EDT

Kroger assaulted by a vagrant inside of the store

In the month of June, on a Saturday morning, I was assaulted inside of a Kroger's store (in Houston, Texas. Located at 12434 State Highway 249 in Houston, Texas 77086) by a vagrant loitering inside of the store.

I was alone and shopping when the thug in question approached me asking for money. I told this person no I did not have any money to give him. He proceeded to follow me around the store until I finally told him to stop following me because I was not giving him any money. The next thing I know I was hit in the face and he took off running.

I immediately dialed the police AND reported the incident to the Kroger's management team. They were woefully inadequate, stupid, and did not help me in the LEAST. First I went to the service booth and asked them to get me a manager. I stood there waiting for at least six or seven minutes. Finally, I was able to get a manager. The manager in question was a complete idiot. I told her what happened and she stated that if she saw my assailant she would put him out of the store (yeah, that helps being that he ran out of the store after he hit me)...
Myself and ANOTHER customer alerted store management about what had happened. Moreover, employees in the store said that they saw my attacker hanging around the store on several other occasions, pestering people for money.
The police came. They were of no help. I later called the lead store manager, Keith Cooke (after speaking with a customer service rep for Kroger), and told him what happened. He took my police report number and stated that he would have his security team look at the camera footage.
This was two months ago now. I called Keith TWICE. I have yet to hear any updates regarding progress on finding who assaulted me so that I can press charges.

I have since STOPPED shopping at Kruger's completely after being a valued customer for the past 20 years. I will never shop at any of Kroger's locations ever again because I feel unsafe whenever I see the Kroger's sign.

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2:11 pm EDT

Kroger security/safety/management

I have witnessed and been victim to loitering at the Kroger on Parsons Ave. While getting gas, I have been approached by 3 different individuals on different days, asking for money or trying to sell goods. One aggressor refused to let me into my car unless I gave him money, I had to defend myself and yell for a customer to help me. I have been followed to my car while leaving the store, asked for money again and then cursed at when I refused. Security was notified of this incident and simply shrugged their shoulders, advising "it happens all the time." Many times, security is standing outside of Kroger talking to different women and smoking cigarettes. I have been approached by a security officer who asked for my number. This is completely unprofessional behavior. I have neighbors who have informed management of similar situations and have been hung up on or told in person that there is nothing that can be done to repair the safety of the customers. A stronger security system needs to be in place, actual police officers present, if possible. Cameras need to be placed all over the parking lot and USED and REVIEWED when situations stated above occur.

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4:47 am EDT
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Kroger employee james booker

Rude behavior strong smells of alcohol body odor offensive nasty attitude not helpful dirty hands touching food cussed my wife for taking to long to decide what we needed I asked him why he was being so rude and he said look [censor] I have [censor] to do hurry the [censor] up my wife then asked him to call a manager and he said he was the manager we were so hurt by this employees behavior we left full cart of grocerys we had and walked out disgrace disgusting employee I have ever seen Kroger

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Kroger Customer Reviews Overview

Kroger is a popular grocery store chain that has been serving customers for over 135 years. The company has a strong reputation for providing high-quality products at affordable prices, and this is reflected in the positive reviews that it receives from customers.

One of the most commonly praised aspects of Kroger is the wide variety of products that it offers. Customers appreciate the fact that they can find everything they need in one place, from fresh produce and meat to household essentials and personal care items. Many reviewers also note that Kroger has a great selection of organic and natural products, making it easy for health-conscious shoppers to find what they need.

Another positive aspect of Kroger is the company's commitment to customer service. Many reviewers note that the staff at Kroger stores are friendly, helpful, and knowledgeable, and that they go out of their way to ensure that customers have a positive shopping experience. Additionally, Kroger offers a variety of services to make shopping more convenient, such as online ordering and home delivery.

Finally, customers appreciate the value that they get from shopping at Kroger. Many reviewers note that the prices at Kroger are competitive with other grocery stores, and that the company offers a variety of discounts and promotions to help customers save even more money.

Overall, Kroger is a well-respected grocery store chain that offers a wide variety of products, excellent customer service, and great value for customers. If you're looking for a reliable and affordable place to shop for groceries, Kroger is definitely worth considering.

Kroger In-depth Review

In Summary: Kroger stands out as a comprehensive grocery provider with a rich history and a strong market presence. They offer a wide variety of products, including fresh and organic options, at competitive prices. Their customer service is generally reliable, and the store ambiance is conducive to a pleasant shopping experience. The online shopping platform is user-friendly, with various delivery and pickup options. Kroger is also involved in sustainability efforts and community engagement. While the checkout experience is efficient, there is room for improvement in their health and safety measures. Overall, Kroger is a solid choice for those looking for a one-stop-shop for their grocery needs.

Company Overview: Kroger has a long-standing history and is a well-established player in the grocery industry. With a significant market presence, it serves as a go-to supermarket for millions of customers.

Product Range and Quality: Kroger offers an extensive range of products, from pantry staples to gourmet items. The freshness and quality of their produce often receive positive reviews, and they provide a good selection of organic and specialty items. Their private label products are also a hit for offering quality at a lower price point.

Pricing and Value for Money: Prices at Kroger are competitive, and they frequently offer sales and promotions. Their loyalty program provides additional discounts, making shopping there a good value for money.

Customer Service: Staff at Kroger are generally known for being knowledgeable and friendly. They are responsive to customer inquiries and complaints, with assistance readily available in-store.

Store Ambiance and Layout: Stores are clean and well-organized, with clear signage and easy navigation. Kroger also makes efforts to be accessible to disabled customers.

Online Shopping Experience: The Kroger website is user-friendly, with a broad selection of products available online. Pricing is consistent with in-store prices, and they offer convenient delivery and pickup options. Their mobile app enhances the shopping experience with additional functionality.

Checkout Experience: Checkout lines at Kroger are typically efficient, and they offer self-checkout options. A variety of payment options are available, and security is taken seriously.

Sustainability and Community Involvement: Kroger is involved in environmental initiatives and sustainable practices. They also actively engage with and support the communities they serve and have ethical sourcing policies in place.

Health and Safety Measures: Kroger maintains cleanliness and sanitation practices and complies with health regulations. Their response to COVID-19 includes safety protocols to protect customers and staff.

Return Policy and Customer Satisfaction: Returning items at Kroger is straightforward, and the refund process is efficient. They take customer feedback seriously and follow up on resolutions to ensure satisfaction.

Additional Services: Beyond groceries, Kroger offers a range of services including pharmacy, banking, gas stations, and other in-store services, adding to the convenience of shopping there.

Overall Experience and Recommendations: Kroger is a reliable supermarket with a strong product selection and good customer service. While it generally provides a positive shopping experience, it could improve in health and safety measures. It stands favorably when compared to similar businesses and comes recommended for those seeking a full-service grocery store.

How to file a complaint about Kroger?

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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Kroger in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kroger.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Kroger on ComplaintsBoard.com.

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Is ComplaintsBoard.com associated with Kroger?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kroger Customer Service. Initial Kroger complaints should be directed to their team directly. You can find contact details for Kroger above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Kroger. Discuss the issues you have had with Kroger and work with their customer service team to find a resolution.