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Kroger / customer service

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I was just informed that customer service is no longer accepting fuel point surveys over the phone, that I must use the web app. Problem is that I've lost 100's of points just in 2016 due to bugs in the website. I used to shop every week and submitted every 7 days so met the only one per 7 days rule. It's like playing the lotto with the website. Spoke with Ashley a customer service manager in Oregon who was of no help and no concern on fixing the problem or keeping me as a customer of over 25 years. Only reason I stayed with Kroger was the fuel points and that's no longer reliable. Is this intentional? I have Walmart, Publix, Aldi, GFS, and Sprouts just around the corner.

Ja
Apr 01, 2017

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