Kool Smiles / service

Indianapolis, IN, United States

Today, September 22, 2017 my son had a 11:15 A.m. appointment at Kool Smiles on Keystone Avenue, Indianapolis, Indiana. I walked in 2-3 minutes early and proceeded to sign my son in. The receptionist stated that my son could not be seen due to me having to fill out his paperwork before he could be seen and their lunch starts at 12 noon. I stated I am on time for his appointment and he can't be seen because y'all lunch starts at 12 noon? The receptionist stated yes. I said but I'm on time. She stated yes but our lunch starts at 12 noon and I don't know why they would set an appointment after 11 am. I stated so am I in the wrong for making my appointment on time. She stated he can't be seen until 1p.m. because our lunch starts at 12. I am so mad! They had no consideration for me or my son!! I made the appointment, why couldn't my son be seen!!?!

Sep 22, 2017

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