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Kogan Australia / phone contract paid and not honoured. I am elderly and without a mobile phone service

1 Australia

My bank statement clearly shows that I paid Kogan $152.10 on 12th. Dec. for a further 12 months's service.
My previous contract was due to finish on 17th. Dec. 2018. Therefore I had paid Kogan five days upfront.

When my bank statement arrived I found that Kogan had deducted a further $161.82 on 18th. Dec. 2018.
I phoned at 11.30 a.m. on 10th. January and requested a refund of the $161.82 which should not have been deducted.

Today 11th. January I received the following on my mobile
"Sorry, your prepaid plan has now expired. To recharge your plan please go to accounts. koganmobile.com. au.

Please see that 1) the $161.82 has been refunded and
2) my service is reconnected asap since I had already paid you $152.10 on the 12th. December 2018 order no. #X4KXDB24

Valerie Andrews [protected]

Re
Jan 11, 2019

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