KODAK CAMERA / Faulty Camera
First of all I would like to mention to you that the way you argue is a defensive stance to proof me incorrect as valued customer.
If you don’t consider me a valued customer (as I only bought Kodak products the last 6 years 3 cameras and a printer and Kodak paper every once in a while) then its fine that I will change my brand option in the future to another supplier that’s more customer orientated thanks to you.
The matter of the fact is the camera which I paid allot of money for, which the biggest part of the costs is build in to serve the customer especially in the case of product which is faulty after one month of
use. Kodak as a international supplier with a advance supply chain designed to add value to the customer, which I’m not getting. Instead a snotty email just pissing me off.
In your letter you state that you told me the guarantee was discontinued, I’m sorry but you never mentioned this to me.. Its less than 2 years.
If you persist that I’m a liar it will just add fuel to my future purchases with Kodak. The problem is I bought the dam camera and it did not work after one month, which is clearly a power failure and of no fault of myself. When I try to return the camera as I am studying my MBA is Sweden I was told that only the shop where I bought it can repair or exchange it. Im sorry but Kodak is international and I excepted the terms and waited for one day that I will return on holiday to SA. I explained to you my problem and you told me you will contact me which you never did.
Then when I returned after holiday still nothing. Now suddenly you come up with a different story.
If I bouaght a product from Samsung the can help me anywhere in the world atleast where they have a branch. People are traveling and people buy things on there holiday don’t you think those people deserve support when the pay so much money for a brand?
I’m am just surprised in how unprofessional you deal with this situation just to safe Kodak a request to make use of a already in place supply chain to correct a problem in the manufacturing side.
I might be one very unhappy client today, but be sure that If this is not dealt with in the correct way that witch I deserve as a client, I just want a camera that works then I will never use this brand ever again in my life.
I would like you to please pass this on to your superior, so hopefully you can deal with clents better in the future.
I will forward this email to complaints Kodak South Africa, to ask them if this is how clients must be handled.
It seems like im not the only one thinking this:
Thank you so much
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