Klein Kitchen and Bath / Negligence & substandard work

United States

I have never written or posted reviews but feel compelled to warn everyone to avoid Klein Kitchen and Bath (aka Upper East Side Kitchen and Bath). My two word description of the work done by Klein/Upper East Side K&B is "negligence" and "substandard."

Their only project manager is abusive and incompetent. He was rarely at the job site and never did what he promised. The whole experience was horrible. Over and over again Klein made promises they did not keep, kept making excuses, and blamed us for delays that were caused by their lack of preparation and attention to detail.

Klein Kitchen and Bath / Upper East Side Kitchen and Bath ruined our new kitchen cabinets by using the wrong tools. So there are rough edges, exposed nails, and bad cuts throughout, not measuring correctly and leaving holes throughout. They could not figure out how to make anything flush, they put cheap valves in for the new sink plumbing that resulted in water damage to the cabinets. They did not protect the job site so that our new floor tiles and new counter top are scratched. And they abandoned the job when we repeatedly called their attention to all the examples of their negligence and substandard work!


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