The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Klarna / Sent me a letter threatening to take money from me for unpaid purchases I have not made.

1 Stockholm, United Kingdom Review updated:
Contact information:

I have recently received 3 letters basically stating the same thing. But the 'items' were not stated within the letter so I have absolutely no idea what they were I supposedly haven't paid for. I checked through the Wish app and through my emails, and every purchase I have made have been confirmed! None of the prices out of the 'outstanding' payments matched my actual purchases. I followed the payment instructions online and where I came to inserting my card details, the item details were not enclosed! Only the amount to be paid, so I didn't go ahead with it. There's no contact email on either letters, and I have requested one through the Klarna website a few days ago but nothing back yet. I have no intention in paying for something I have not intended to purchase, so I call scammers.

Nov 22, 2015
Sort by: UpDate | Rating


  • Mo
      24th of Nov, 2015
    +1 Votes

    I am having the same problem emailed both klarna and wish around a week ago and still haven't heard anything back I think it might be a scam they say I owe them £9 which isn't true.

  • Ra
      15th of Mar, 2016
    +1 Votes

    I agree that I believe it to be a scam. I have also received 3 letters claiming that I made a purchase at Wish, but there are no details other than a link on a website I'm meant to use. I am not clicking what I believe to be a scam link, and no genuine request for payment wouldn't fail to provide details on a purchase made. I believe its a scam, and my advice is to take the letter to the Police and get them to register it as a scam so it may be investigated.

  • Mr
      21st of Apr, 2016
    0 Votes

    I am so sorry i bought shoes online a month ago, i paid for them with my credit card . This company klarna which i've never heard of sent me a letter saying my card didn't go through. When i asked which card was it they didn't have that infomation they are threating to send the amt of 88.00 to collections unless i pay.Them again. I might have to pay again just to keep my good credit..Lesson learned. I am through ordering on line. This company will be out of business before they start...

    Mrs ann...

  • Kl
      21st of Apr, 2016
    0 Votes

    Hello all,

    Klarna is a payments company partnered with 65, 000 online stores. Our goal is to make online shopping simple and safe.

    We are certainly not a scam and would love to help answer your questions and sort out your concerns. Please reach out to us at and we'll be happy to help.

    Thank you!

    Sarah with Klarna

  • Zw
      15th of Nov, 2016
    0 Votes

    I am having the same problems. They charge me for items that I have return ( received an e-mail that it been return)and they also charge me for delivery charges while it said when I placed an order where it said free delivery. After numerous e-mail ( still waiting for a reply )and endless phone calls I was put through so many different people ( waited over an hour) that I received a statement of my account saying of an amount that I owe them . My phone call was waisted as they still don't take any notice after I was promised that they have alter the correct amount now, but looking at my statement they still have not done anything to it . I am getting really piss off.
    I am not going to pay them till they give me a statement with the correct amount that I owe them . Once they done that I won't be ordering anymore from this company Klarna.

  • Kl
      15th of Nov, 2016
    0 Votes

    Hi Zwarte,

    I'm Dan with Klarna's US customer service team. I'd like to thank you for raising your concerns and offering your feedback. We're sorry to hear about the inconveniences you've encountered with your order, and I can assure you we're committed to helping resolve this matter as quickly as possible for you.

    As your concern deals with personal information, you can send the details of your order and your specific question to, and we will be happy to assist you further.

    Thank you again. We look forward to hearing from you.


  • Ry
      5th of Jul, 2018
    +1 Votes

    My girlfriend is currently undergoing a very very very negative experience with the following companies -
    2. Klarna Germany
    3. Klarna's assigned debt collector - COEO

    1. had failed to deliver all her online order within a reasonable timeline and since no "refund" is to be given after 30 days the order was "sent" and there was due diligence from to check if the order had reached the buyer or not, Klarna who's the payment platform for came to demand for my girlfriend to make payment despite the orders not fully received after more than 30days. Let me stress again, it's items not received after MORE THAN 30 days.

    2. my girlfriend wrote back to all parties to explain that it will not be fair for her to pay the payment since there is a chance that she might not receive her items. However, the replies were very perfunctory, telling her that it's no longer their problem for my girlfriend not being able to receive the items, just pay,

    3. Realising that the items might not be received after even after payment, we stood firm in disagreeing to make any payment until the items are received. It's not that we want to default on payment, but it is not fair to the consumer to demand for payment when she did not receive her items, and the sellers or middleman platform is just washing their hands off this.

    4. Now COEO who is the debt collector for Klarna, sent letters and chasers to my girlfriend to ask her for payment and they imposed unreasonable admin charges that cost double of what she had paid for the orders on

    5. These companies are really damaging consumers' trust towards online shopping experience and I hope to raise awareness and urge all online consumers to be wary of shopping with

    6. If and Klarna are not going to handle this properly, I will be escalating this problem to the Police for harassment and to both - the European Consumer Centre Germany and the European Commission to seek for justice.

  • Mi
      5th of Oct, 2018
    0 Votes

    I was shipped a computer that I never ordered. Had no idea where it came from. The return address was the manufacture of the computer. I knew it was a mistake, but could not get any information on where to return it. I have never opened it. 90 days later I get an invoice in the mail, a credit account for $1025, the cost of the computer and a payment due date, and a payment request of $25. I NEVER ordered this computer. I have called three times and never reach a real person. I am on hold for over an hour each time. I am going to contact the Ca. Attorney General next.

  • Ma
      13th of Nov, 2018
    0 Votes

    why do i have an unpaid bill since i didn't received the first product i ordered at i can't order another product. i cancelled already my first order to get new one.

Post your comment