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Ketchum's Silk Wedding Flowers Aka Custom Silk Creations / Wedding Flowers Never Received

1 United States Review updated:
Contact information:

I have already submitted a complaint for Susan Ketchum's services but have recently noticed that she has now changed the title of her website, but not the address. I just want to make sure that when people search for the title Ketchum's Wedding Flowers...they can see all of the hundreds of complaints that have been made.

Save yourself tons of stress and don't even consider buying flowers from her...
1. She doesn't answer her phone.
2. She rarely responds to emails.
3. She takes your money right away and then does not communicate about the product.
4. She is rude when you do talk to her.
5. She does not keep organized files of your communications (which rarely occur) so if you make changes to what you want or give her added information she does not remember what you have previously talked about. She told me that I needed to send her every picture, and email that we have ever had, every time that I email her so that she will know what I am talking about.
6. I ordered in January when my wedding was in August. Not only did it take longer than the promised amount of time...they never arrived. Two weeks before the wedding I was told in an email that they would be to my house in a week. Luckily, since she hadn't responded to my emails in several months, I had ordered alternate flowers. Susan's flowers never came.
7. After the wedding I emailed her and told her of the situation and that I wanted a refund. Susan said that I had canceled my order (I hadn't).
8. Susan refused to give me a refund, saying that I could only get in-store credit which, obviously, is useless after my wedding.
9. She blocked my email address so I could no longer communciate with her, asking her to refund my mother who paid for the flowers.

1. Search Custom Silk Creations online and read all of the complaints about Susan Ketchum and her service.
2. Buy your flowers somewhere else.
3. If you were ripped off by her too, file a complaint with the attorny general of Pennsylvania. It took almost a year, but I just got a refund for my mom. If enough people file complaints, hopefully she will get shut down!

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  • Ta
      20th of Aug, 2010
    +1 Votes

    I really think this compaint was useful to me due to the fact that I hadn't recieved a phone call back from her and before she would even really discuss anything she wanted the money first. I saw this complaint and my fiance called her and they had no clue who I was and she started getting pissy with him after he told her about us googling her and all the complaint and finally she hung up on not use her at all!!! it is now 5 weeks till my wedding and after wasting 3 weeks on waiting for her I am now scrambling to find someone affordable that can get it done in time

  • Un
      20th of Jan, 2011
    0 Votes

    I got ripped off by her back in 2004. Collected money and then did nothing. She claimed she would make it right. Never happened. It is sad to see that she is still in business. :(

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