Custom Silk Creations
United States - 15905
I ordered flowers for my sons wedding 2 months in advance. Susan Ketchum would not accept paypal or a credit card. Only a check. She cashed that right away. After that she refused to answer calls or emails. 3 weeks before the wedding she finally responded and said my flowers were done and she was shipping them. Of course, she didn't. 2 weeks before- no flowers. Now just a few days before--NO FLOWERS. She swears she shipped them but I have no evidence of such. I am going to have to go order more flowers at the last minute. DO NOT USE THIS WOMAN. SHE IS A SCAMMER AND A LIAR. SHE NEEDS TO BE SHUT DOWN.
We ordered our flowers in May of 2012. We never got a phone call to confirm our order. Susan took $157.94 from us and sent us flowers that we did not approve. She didn't even send a picture before she sent us the flowers. They were not what we asked for. Susan then claimed that the flowers were destroyed after we sent them back for a refund when we opened the box and looked at the flowers not touching them cause they were not raped in anything but a large clear trash bag.. After sending the flowers back, Susan gave us a refund back to our card but was only $78.97 After we had to e-mail her over and over again for her to even do that. Susan will not give us the rest of our money back because she says that the remaining $78.97 was for her serivces and we will get it back when she sells the flowers to someone else. Susan did this a week before our wedding, she didn't want to fix the flowers cause she said they looked perfect. When I looked on her website she only posts good reviews and I looked on another website and found that other customers complained about her and how she said her husband was sick and she would get their flowers to them as soon as possible, as she said the same thing to us. Susan won't return any phone calls, she e-mails us but its only to defend her work. Susan wont fix the flowers and send them to us unless we pay her another $157.94 to get new ones. I would not recomend this website to any one.
I have already submitted a complaint for Susan Ketchum's services but have recently noticed that she has now changed the title of her website, but not the address. I just want to make sure that when people search for the title Ketchum's Wedding Flowers...they can see all of the hundreds of complaints that have been made.
Save yourself tons of stress and don't even consider buying flowers from her...
1. She doesn't answer her phone.
2. She rarely responds to emails.
3. She takes your money right away and then does not communicate about the product.
4. She is rude when you do talk to her.
5. She does not keep organized files of your communications (which rarely occur) so if you make changes to what you want or give her added information she does not remember what you have previously talked about. She told me that I needed to send her every picture, and email that we have ever had, every time that I email her so that she will know what I am talking about.
6. I ordered in January when my wedding was in August. Not only did it take longer than the promised amount of time...they never arrived. Two weeks before the wedding I was told in an email that they would be to my house in a week. Luckily, since she hadn't responded to my emails in several months, I had ordered alternate flowers. Susan's flowers never came.
7. After the wedding I emailed her and told her of the situation and that I wanted a refund. Susan said that I had canceled my order (I hadn't).
8. Susan refused to give me a refund, saying that I could only get in-store credit which, obviously, is useless after my wedding.
9. She blocked my email address so I could no longer communciate with her, asking her to refund my mother who paid for the flowers.
1. Search Custom Silk Creations online and read all of the complaints about Susan Ketchum and her service.
2. Buy your flowers somewhere else.
3. If you were ripped off by her too, file a complaint with the attorny general of Pennsylvania. It took almost a year, but I just got a refund for my mom. If enough people file complaints, hopefully she will get shut down!
This business needs to be shut down. I ordered over $400 worth of silk flowers from them. I received a partial order. I contacted Susan Ketchum and she was very abrasive and offered no help on the matter. She insisted she mailed all the items in 4 separate boxes. I only received 3 boxes. I requested she track the missing box, but she never responded. She mailed me a money order refund despite my repeated requests to send the flowers not a refund. I complained to the PA Attorney General. She responded to them saying all items were in 3 boxes and that the USPS confirmed delivery. Unlucky for her, I have the email from her stating they were mailed in 4 boxes. Cant wait till I provide the AG a copy of that email. I hope they are prosecuted for fraud. BTW during my chit chat with Susan she informed me she used to be a nurse but got injured and is receiving 100% disability fron Social Security. I am in the process of notifying their fraud unit to se if she is receiving SS unlawfully.
Please do your research on this company before giving them any of your money! You will find multiple complaints that all say the same thing. I placed my order Feb 6th, agreeing to an order time of up to 8 weeks. I sent multiple emails asking for the status on my order. The shipping date kept changing over and over and the finally I received the response "I think they shipped Friday" along with a tracking number. That tracking number was delivered to Michigan, I am in Tennessee!! So at that point I asked for a refund which she says I can't have. She says I agreed to her policy when I placed my order, but she did a lot of things I did not agree too! I am filing complaints everywhere and contacting the Attorney General. She's crazy if she thinks I'll give up that easily and let her steal my money this way. Please do not make the same mistake I did, doing business with Custom Silk Creations is a HUGE MISTAKE!!
I am trying to have a dream wedding on a budget and up until now I have gotten everything worked out...
I also have had issues with Susan. I have emailed her several times about my order and never recieved pictures. Each email came a promise of 10 days or fourteen days. I cancel my order and recieved a conformation from Susan that she was canceling my order in May of 09. I to this date have not recieved a refund from Susan. All my emails to her have gone unanswered. The best part of it all is she has block my phone number. I have attempted to call from other numbers and get the stores answering machine but when I call from my cell phone I get a message saying the mailbox is full. I have moved on and used another option for my wedding flowers. I will be proceeding with a civil case to get my refund for my order. I wish I had did more research on this company before submitting my order.
Like many other disillusioned customers of this website - my daughter and I were also given the run around...
I have been dealing with this company since February 22, 2009, when I placed an order for a 20 pc wedding flower set. It has been nothing but aggravation, frustration and ruined wedding dreams since day one. She does NOT return phone calls or emails. I was promised a picture of my flowers on or before March 29th. When I never received the picture, I started calling and emailing on a regular basis. When I did get in touch with a receptionist, all I got were excuses...one after another. Weather, family emergencies, swamped with orders, etc. Finally on April 14th, I contacted a newspaper in her town. Not only did I get the information for the Attorney General in PA but a reporter called Custom Silk Creations. Later that day, I received my very first email from CSilkC...an email telling me that she has canceled my order and would refund my money in 7-10 days. This is 50 days before my wedding and after I waited 7 weeks for her to deliver her flowers. Her website states 4-6 weeks from start to finish yet after 7 weeks I still had nothing, no flowers, no picture of the bouquet...NOTHING. Now I am receiving emails from her calling me names and being very unprofessional. I have filed complaints with the Attorney Generals office and with the BBB of Pennsylvania. DO NOT DO BUSINESS WITH CUSTOM SILK CREATIONS. SHe is a rip off, she promises so much yet fails to deliver. She causes undue stress for brides. She is unprofessional and not worth the time or trouble. BEWARE DO NOT USE CUSTOM SILK CREATIONS!!!
Here is an excert from the BBB hot topics for February 2017- I have included the url so you can see it for...
I was supposed to recieve my flowers by 11/17, they came in 2 days before my wedding. The toss bouquet was missing and the bouts were so ugly (not at all like the website pictures) I had to buy new ones, they weren't even usable. The one e-mail she finally sent me back on the subject said that she'd mail me a check that day for the amount of the toss bouquet (of course it never came) and that the bouts were exactly what I'd ordered. This woman doesn't reply to most e-mails, no one ever answers the phone - even when you're going nuts because your wedding's in a couple days and you have no flowers!
The bride to be found this business on online and decided to use them. I admit the work seems very well done. We ordered in like February. We went through the entire process and everything seemed fine. Until now. We are getting married Aug. 30th and have yet to get our flowers. We have emailed and called to see if we can get a tracking number only to be ignored. We did get an email from "Debbie" at CSC that said "There is nothing wrong with your order it is done and it does look shipped but I am writing her a huge note. For her to call you this evening." That was the last thing we heard. I waited up to 12am EST (1am here) and nothing. This on a work night too. Looking on this board it seems that Susan has spent some time here so this is what I'm forced to do.
This complaint is not against her workmanship as I have YET to see it first hand.
It is not saying I have not received the order before the wedding as we have untill Friday for that.
It IS what feels like being ignored. A simple "Hi. Your order was shipped <Blank> and here is the tracking number. (If any)
With the wedding only days away and budget tight I would hate to have to go local and try to get something thrown together. If the order doesn't arrive on time we'll refuse the shipment as part of the special notes in the order was that the wedding was the 30th of this month. We should of had these a month ago.
I ordered flowers form her on 25 Jun 08 after receiving an email from her telling me that I can pay a rush...