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Kenstar / Dishwaser / nonresoponse to complaint

1 India Review updated:

On the 31st of March, 2005, I purchased a'Kenstar Dishwasher' after
much cajoling and flattering by the said company.I started using
it and it worked satisfactotily for the first few months.Then
it broke down, when I complained Mr. Nagraj and Mr Mastan
representing the company came immediately and got the repairs
done.Within a month again the dishwasher gave way again.Again
it was repaired and I was told it will work perfectly hereon.
But again afterwards it gave way completely.

Iam sorry to mention here their attitude changed when I called
the officer, the sales man etc.So far there has been no
response and when I insisted they come and rectify the
mistake, the same Mr. Nagraj came with the detergent and
demanded double the rate.I demanded a bill for the same.He
refused blatently to give any bill and admitted that the
dishwasher department has closed down.He said the repairs can't
be done and gave the detergent at the original rate without
a bill.

My complaint is the dish washer stops functioning in between,
the beep sound that is emitted to indicate various functions and timings of the washer doesn't function at all and the
detergent chamber is not opening to dispense the detergent.

After I shelled out nearly Rs.25000/-of my hard earned money and
purchased this appliance, I expected, more than expectation, Ihave a
right to question the attitude of the members of the company and
also that justice is done to me.I would like to mention here that
Iam a retired Bank officer and a senior citizen.

Taken in by their sycophancy in the beginning I recommended Kenstar Dishwasher to a number of my friends and they also gave my name to many people who rang up to me for reference.Now I don't know what
to do with this dishwasher which is not working and the mental
and physical agony I am going through to wash the dishes by
hand after spending so much of my hard earned money.

I hope somebody in this world will help me immediately to get
the justice is done to me.The company gave me 5 years
warrenty i.e upto 30th March 2010.


From,
Mrs.Malini Rao

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Comments

  • Go
      9th of May, 2011
    0 Votes

    I got the same response. Kenstar closed the dishwasher department, will they pay back?
    I think my 25, 000 is gone down the drains. Every time they repair it works once.
    This is a disaster and I recomment none to buy.

    Hari
    99086 88554

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