Kenmore Side By Side Refrigerator - Undependable and rude customer serviceTo whom it may cencern,
Purchased new kenmore side/side refrigerator on 8-17-06. Along with it, i also purchased a three year warranty which includes master protection agreement.
On 8-3-07, my wife called the mpa phone number to schedule the annual preventive service check. They scheduled the check for 8-10-07 and said she would be called the day before for an approximate time. On 8-07 at approx. 7pm she got a call saying the sears tech would be out on 8-10-07 between the hours of 8am and 5pm.
On 8-10, she sat at home all day long, waiting for the tech to arrive. Finally at 8pm, he called and said he was running behind and it would be about two more hours before he could get here. She told him we had sat at home all day long waiting for him and now at 8pm he wants to wait another couple of hours. She told him he could just forget it as it was bed time. Then a little past 8pm he called again and said he was still tied up and it would be another hour before he could come. She again told him to forget it, as it was bed time and she no longer wanted him to come.
I am totally disabled and cannot drive or do anything and my wife cares for me. She sat here all day long, when she had things to do, waiting for your tech to come out. Even scheduling the appointment and giving the hours of 8am and 5pm were aggravating enough, as that kept my wife home all day so she could not get out or do anything. Then after sitting all days, then he did not even call until 7pm that night.
It appears to me that your people could make an appointment for either the am or pm and not mess up an entire day, but to do that and then not even have the courtesy to call until 7pm to say he was running late. What kind of service is this?? Is terrible. This is completely uncalled for. There is no reason for this lack service.
We no longer want to reschedule this service, and we will no longer ever deal with sears again, on anything. I have heard that sears is like this and is not dependable and i have had some problems with sears myself a few times, but have over looked them and one more time i have made a purchase with sears. I should have known better, but never again.
Besides messing up an entire day and never showing up, no one even had the common decency to call us. Well, that is sears.
I do not know how you stay in business this way, and you will not do any more for me, and i am enjoying telling me friends and neighbors how you treated us, and just how undependable and rude you people are.
So sorry i made this purchase from you. It will be my last.
I will also be contacting better business bureau and anyone else that i can to let everyone know what kind of company you are.