Kendra Scott / fishy???

San Antonio, TX, United States

Purchased earrings for my sister for her Birthday. Gem stone broke after earring came off the hook. Noticed that all Kendra Scott earrings keeps coming off the hook. All earring are beautiful but hooks are not solder and this is the reason why earring fall out of the hooks. So, finally one earring fell off the hook and now the gem broke. Called Customer service and asked if the could just replace the gem. They immediately said "NO". That the only way if that I can repurchase the earring set at HALF OFF and ONLY if i send them back my old earring set. Why should I send them back my broken earring set and pay 1/2 off a new set???? Now I'm up $82.50 in earring and only one set if I do do that. Sounds fishy, do they fix the earrings and resell them? Now they make more money...Kendra Scott you need to revisit your policy.

May 9, 2017

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