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Kay Jewelry Store / lost diamond

1 south roadPoughkeepsie, NY, United States

my husband purcxhased a wedding ring set for me on 8/14/10 at the kay jewelry store in poughkeepsie ny with our jared credit card we have been making payments since then on our purchase ..i noticed that the diamond fell out of my band on 12/11/10 so i notified kay's and the man that i spoke to told me to bring it right in and that they would exchange it for the same ring so me and my husband went up to kay's in poughkeepsie the man was busy with another customer so the other employee female just got back from break and told me and my husband she will be right back to take care of us in the meantime the manager that sold us the ring was with another customer she had no idea what was going on anyhow thw female employee returned and we explained that we had just purchased the wedding set and the diamond should not have fell out she agreed and said that she would replace it at that moment on her way to walk over to the ring case she say's oh wait i'd better ask my manager first she interupts her manager with the other cutomer her manager looks at me and my husband and relizes that we were afro american and tells her female employee to call customer relations i asked why did they have to take us though all the hassle we have a good policy we paid for the replacement plan if anything shpuld happen to the ring the female employee say's to me and my husband how many times has the diamond fell out we looked at her and said this is the first time she assumed that we had been taking the diamond out of the ring anyway the manager was very nasty and said all i can do is send it out for repairs and you won't get it back until new years eve she called customer relations to see what they were going to say about the situation i really feel that me and my husband should not have to be put through that kind of discrimanating abruse.from anyone. i would like something to be done first of all the diamond should not have fell out from the beginning i only had the ring for 4 months please email me back asap on this matter my email is my name is mrs james h brown 3rd

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