Kay Jewelers / Sterling Jewelers / manager
I am a long time customer of Kay Jewelers and have spent thousands on my wife, but after the last time I went into your Casper Wyoming store I am tempted to take my business to Riddles.
When I arrived at the store a woman, that I assumed was the manager was "counseling" a employee in a manner that I thought was unprofessional, but when she told her that she was pretty much an idiot and know absolutely nothing I figured that this was a discussion that should have been conducted in the back room especially since the employee was in tears.
I had brought back a necklace I had bought for my wife, and the chain that came with it had broke after the first time on. The employee that I was working with interrupted the conversation and I sorry to say ( now I know she is the manager as she told me as much) that " this is what happens when you don't upgrade your chains, and give crappy chains". She was quite rude to me, almost speaking in the same tone/manner she was speaking to her employee. I finished my business with the young woman that was quite nice, and left. Your store is in the center of the mall, I could still hear this shrill woman's voice belittling her employee when I got to the Target store.
I feel bad for the woman that work under her, and the moral at this store must be horrible.
Thank you for listening, as I'm sure nothing will come of this.
Updated by Debb Hert, Apr 29, 2017
I would like to remain anonymous
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