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3.1 140 Reviews

Kaplan University Complaints Summary

74 Resolved
66 Unresolved
Our verdict: While Kaplan University has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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11:55 am EDT
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Kaplan University financial aid department

I WAS a student at Kaplan University Online for 2 years. EVERY single term was the same thing when it came to getting my stipend and balance paid on my accounts. The collections dept. would call me trying to collect when it was their own mix ups. When I did not get a stipend the entire term when the finally got it figured out (for the moment) they said I did not have moneys coming to me since the term was over. I called EVERYDAY hours on hold and hang-ups (get used to that!) just to be told it will be sent out "soon". (yeah right). This is the rudest and most incompetent group of people I have ever had the misfortune to come in contact with! Thanks for the stomach ulcer Kaplan! IF YOU ARE CONSIDERING THIS SCHOOL DON'T IF YOU DON'T LIKE STRESS OR BEING LIED TO! i CANNOT STRESS THIS ENOUGH!
I would be glad to answer your questions. [protected]@gmail.com.

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10:30 am EDT
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Kaplan University ripped off

I too know how it feels to be ripped off by on-line courses. I attended Kaplan university for 3yrs on my way to graduation, however on march 6th 2009 kaplan shut me out from their on-line course. Frantic I tryed calling everyone involved trying to get back in, well finacial aide (where the problem existed) WOULD NOT return my phone calls, emails NOTHING either they were ignoring me or just didnt care i dont know. They continued to collect my finacial aid until I called the bank and had them stop sending money to their collage. With no hope of returning to kaplan I then figured I could attend AIU yet another mistake on my behalf, they too are under investigation for this scam that swindled money from many people tring to get a better education. What ever you do DONT JOIN AN ON-LINE COURSE you are better off going to a campus. At least there you get what you pay for.

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Rodrick
, US
Oct 23, 2010 2:28 am EDT

Many of these for profit schools are currently being investigated by the federal government for federal financial aid fraud and illegal recruitment practices. Congress is currently having hearings on the for profit college industry. As a taxpaying citizen and concerned consumer, I cannot understand how accreditation agencies can support fraud and illegal recruitment practices.

Kaplan University's accreditation agency is www.advanc-ed.org

I would encourage you to call them with your complaints

[protected] Ext. 5553 or Ext. 6964. You trusted the accreditation agency that provides accreditation for Kaplan and Kaplan is obviously ripping off students and taxpayers and the accreditation agency continues to provide accreditation for Kaplan. The accreditors are not working in the best interest of the students.

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Texasbratt777
Fort Worth, US
Sep 25, 2010 10:16 am EDT
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I have been a student at Kaplan University for a year now when I signed up for College I was told that the only out of pocket expense, for a single mom of 3 that is not working and taking care of my mother who is on hospice would only be $70. Financial aid messed up and did not fully cover the tuition. Left a balan...ce of 326.14. Might not sound like a whole lot, but for someone who is not working and only recieving $800 a month in child support when he pays. I managed to pay them $100 and since then have been nothing but harrassed for $226.14. I get phone cal;ls constantly! Not just once a day but several times a day! They don't care if your in class, sleeping because I am on a different time zone or what! I have never in my life been harrassed this much in my life before! Seriously I am learning Kaplan or any online school is a joke and no one can even find jobs with their degree.

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Current student 101
Meridian, US
Aug 22, 2010 11:22 am EDT

While I have very fiew complaints about the education I am receiving from Kaplan University or my academic advisor, I have ONLY complaints about the financial aid department. First, I was assigned an advisor upon enrollment, only to have this recently changed. I was told that no student has a "designated" advisor - any person in the entire financial aid office can handle any issue I might have. The way I found this out was when I began really pushing for the assistance in scholarship search I was promised upon enrollment. Which, by the way, Kaplan DOES NOT offer such assistance; they will only point you (the student) in the direction of internet web searches. To top all of this off, my enrollment advisor instructed me to forward a copy of my unsealed transcript for the courses I completed from another school last year; I was assured that because it was unopened, it would be accepted. Guess what? I found out 6 months later that my transcript most likely found its way to a shredder without ever being opened because the school has a policy not to accept transcripts submitted by students...regardless! Now I have to pay the other school for another transcript to be sent to Kaplan. Honestly, if these are the policies of the school, then why doesn't the enrollment advisor give out this advice rather than empty, meaningless promises? --Current student who is hesitant to give name

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11:20 am EDT
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Kaplan University rip off

I went to check out this school in April 2009. I was working at a job that I didn't like & like so many others they made all these promises and told us that I would have a certification that would let me work in a Physicians office.. They told us upfront how much it was going to cost & my jaw dropped. $15, 000. My husband simply looked at me & said do you want to do this or not? I said yes and so I enrolled in The Medical Office Specialist program. I wanted to learn billing & coding. I had to postpone the date that I would start for personal reasons.
I started the classses in July 2009 at the campus. I had gotten a pell grant for $3, 500 and my husband took out a loan from his retirement for the rest. (I kept the reciept that said paid in full) I found out from other students that they had been roped into taking out up to 3 loans & that their interest rate was as high as 17%! I busted my hump for the 7 months to stay with a 4.0 GPA & I never missed a day.
It did not take long to figure out that TSB was just in it for the money as I saw students who had no business being there getting passed on to the next module even though they should have been flunked out. When I called my instructor on this she advised that she was just following policy. They just needed to get a passing grade & that she had to grade on a curve.
I had other issues with the school as far as how the students were treated and the fact that alot of the information in their books was outdated. My instructor was great she advised us that the school said that we had to learn one thing; but she also told us that in the real world things worked differently. I noticed that when students were sent to their externship sites the students with the worst possible grades, attitude & appearance went to the hiring sites more often than not & the ones who obeyed the rules didn't. They tried telling me that they did not know which sites were hiring or not.
I graduated in March with honors & I took what I thought was a certification test this month. SURPRISE! It is not a certification test it is a competency exam that the Docotrs don't care about anyway! Now I have to spend another $300 to get the real thing from AHIMA! I ahve warned everyone that I can to stay away from that school & others like it. They all say they are accredited and they may be but the certificate that you get you can get cheaper @ the community college & get it done right the 1st time.
STAY AWAY FROM SCHOOLS LIKE THIS! It might take longer to get your education at your local community college; but in the end you will have the degree you NEED & employers will not look at the school you went to & decide based on that that they WILL NOT hire you!

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Brooke Stockton-Guy
Conroe, US
Feb 19, 2013 9:59 pm EST
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I also went to Texas School of Business for dental assisting. I had no Idea what I was getting into but I did know that I have always thought about being in the dental field. I am in soooo much dept because of this school! I owe $9, 000 being seperated into 2 different loans and I got a $6, 000 grant. EVEN WITH THAT THEY RIPPED ME OFF. I found out later that I could have gotten and Dental Assistant license at other places for $1, 500-$3, 000. That beats the price of TEXAS SCHOOL OF BUSINESS by A LOT! I have two children and can't even pay the loans back because of taking care of our family and bills. It was hard to find a job as well and I lost my job after a year. There is no way I can pay these back and I didn't think anything of it because I thought maybe this is just how much school cost. BUT THIS SCHOOL IS A RIP OFF. I could have gone straight into dental hygeine and paid maybe a little bit more than that, but its a much better position in the dental field. This is wayy to much money and I regreat it as well. My sister also went there and regreats it too. She is in dept and has no idea how she's going to take care of it. It would be totally different if it was REASONABLE. but it's not even reasonable! I hope that this gets resolved somehow. MAYBE TAKE A FEW THOUSAND OFF. You could get a MUCH BETTER degree with that kind of money!

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Amy Tucker
5152 old macon rd, US
Aug 22, 2010 10:08 am EDT
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I know how you feel, I too was ripped off by kaplan university, now after attending classes and being shut out i found that they are under federal investigation for ripping off students. for futher information regarding this look up university phoenix investigation.

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9:39 pm EDT
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Kaplan University money I owe due to dropping out

I started school in Sept. 09 deans list every term and always in seminars. April 27th my brother killed himself. I called my A.A. the next day because we had finals due in 6 days. I know way could do it. When I spoke to the lady that answered the phone pretty much told me too bad so sad and that was it. I was so upset and couldn't believe how I was treated.
Finally I got in touch with my A.A. and she was able to get my a week extension.
I was blocked out for a week then fianlly I was able to do my finals.
I decided I would try to do my next term. I went for two weeks and now they are sticking me with a bill for 3000.00! I am so pissed and I can't believe this is how they do business. How in the hell do they keep students treating people like this. I have all my emails I wanted to drop.
The last two weeks I have received anywhere from 3-5 calls A DAY from student services... Unv of Phx is where I will finish my education after this and I am not giving up I will not pay them 3000.00!
[protected]@msn.com

Amy Sawyer

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jsmith629
, US
Dec 15, 2010 12:52 am EST

Deans list every term, huh..? Even with your terrible proofreading skills?

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1:19 pm EDT
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Kaplan University financial aid student loans

I wanted to let you know about the difficult, and potentially unethical situation that I have had to endure while attending Kaplan University. After many hours on hold, and broken promises about the disbursement of my student loans, I feel that someone needs to know about this deceptive and unethical business practice. Here is what has happen to me to the best of my recollection and as accurately as possible. I have been a student at Kaplan University for nearly two years, working of a Masters of Science degree. During such time I have been receiving expense related moneys or stipends on a continuous basis, receiving checks every two-to two and one half months apart. So, up-to-date I have received loan disbursements around 6 times.

On several occasions I have notice that the dates posted on my accounting page at the Kaplan web-site have been changed to reflect a more closely related receiving, and disbursement date. For example, let say the day of a particular disbursement was on the 10 of one month, when the money was actually distributed was the 27, then the 10th was changed to the 27th. In other words as to cover up the lag in actual time of delivery. This is probably done since I was told that the dates posted in the computer were made up / random / meaningless, and deceptive dates.

This is my current situation, which after countless phone calls, and a visit to Kaplan’s corporate office I have been unable to alleviate. On June 16th when the posted date on my Kaplan financial statement page showed that a disbursement was to be made, and mailed to me, and was not, I contacted Kaplan financial aid department. I was told that the Bach(s) dated for the 16th was “messed-up”, by one of their representatives, and had been pushed to the 23rd of July, over a month later. Then she decided to put the date back to the 16th of June. At some point this date was then again moved to the 23rd of July.

I have now communicated with Direct Loans [protected]) on three different occations and have been told that the funds have been ready for Kaplan, and for disbursement on June 9th, 2010. The Fallowing are a brief summary of the different reasons that Kaplan financial aid department has used as excuses to why the funds have not been mailed to me as of July 28, 2010:

1) We are still waiting for Direct Loans to release the funds. (Funds have been ready since June 9th, 2010)

2) I have given your information to an expediter and they will call you back with-in 72 hours. (Never called back)

3) The Dean has created a new processes which has delayed the process, and that is why is taking longer.

4) We started a new financial year on the 1st of July, and since we did not get the funds from the lender by the 1st of July the funds have been delayed.

5) I visited Kaplan’s Corporate Ft. Lauderdale office on July 12, 2010, and was given a persons name of Fred Chalmers at [protected] I called and left a message for him, but he never called me back. Furthermore, I got an e-mail address for Annemarie Ingino, attached to this letter is her response. In her response she assure me that the funds were going to be mailed out on the 23rd of July, and that they were going to be mailed out to me overnight, so that I would have the check on the 27th of July. This is from Kaplan’s Corporate office, I never got a check!

6) On July 26th 2010 I called financial Aid, and was advised by the Kaplan representative that he had checked the Direct loan web-site, and that the funds had not been disbursed as of yet. I called the Direct loan origination department right after speaking with the Kaplan rep., and was surprised to hear a recorded message stating that their web site was down. Moreover, after speaking with a representative I was advised, (and this is now the third –time) that the funds had been disbursed to Kaplan and that I needed to contact the school to find out what the problem was.

7) I have called the Financial Aid department at Kaplan, explained my problem, and told by the representative that they were going to check on the situation to hold please, but the person never got back on the phone.

8) I even called the academic advising department to get the deans name, and the address to the corporate office, and the person would not give me either one.

9) All of the conversations have been recorded by Kaplan University, so that all that I’m stating in this letter can be verified.

This is the problem that I’m facing now, I have been in school for almost 2 years, and have been receiving living expense checks on a continuous basis. I have a job, which helps me supplement these funds until I can finish my education, and get a better job. So, when my funds are kept by Kaplan for two months, and now it has been over 3 3/4 months since my last disbursement there is a problem, which will be leaving me, and my Family (I have a 2 ½ son, and his Mother) homeless.

The biggest ethical issue here is that, if Kaplan University is holding on to these funds in an interest earning account, then I should be entitled to the interest from this account. Furthermore, why are they entitled to use my funds for their gain at my expense, and hardship. How long can a School hold moneys which do not belong to them, these are loans that I have to payback. These loans are Federal Loans, does the federal Government have any rules/laws on how long a school can hold these funds for.
It’s clear that someone here is not telling the truth, on one hand I have Kaplan telling me that they are waiting for the Federal Government, and on the other we have the Direct loans a lending department funded by federal government telling me it’s Kaplan responsibility of disbursing these funds. At this point I have lost so much, and hope that this letter is investigated so that other students will not have to undergo this up-and-down nightmare. One thing is for sure, I wish I would have never enrolled at Kaplan University and will never forget this situation. To me this is part of why this country is in such a financial disaster, greed!

Lastly, I now find myself in disbelieve in the many different stories that Kaplan University has told me. I sure hope that someone cares to help me with this disgusting situation. I find that a Higher Education institution should be setting an example for its students in how to be ethical and sincere. I’m not really sure how I will be able to finish my education without a home, a family, and a constructive experience, which getting a masters degree should have been, thank you for killing my dreams.

Sincerely,

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Stefanie Smart
, US
Sep 02, 2017 11:24 am EDT

Kaplan is keeping my $$ too. My funds were released to them on Aug 20th I got all my disclosure statements from the government. Kaplan states they sent them back because my dob is wrong. Although they have my drivers license, shot records, GED test scores, all that have the correct DOB on each document. It is their mistake and they are trying to say I am the one that needs to correct it. Although, for MONTHS it has been 1 excuse after the other about why my $$ has not posted. I am contacting the title IV office to file a formal complaint and see what legal actions I can take against them. If anyone would like to get with me on this and see what legal actions we can take please feel free to email me at carolstefanie@yahoo.com.

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Stefanie Smart
, US
Sep 02, 2017 11:26 am EDT

Fafsa is NOT showing any funds were returned and that Kaplan has received and has 13, 000 in grant & loan money that they are keeping! They are way past the 14 days in which I am to be refunded my $$.

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Tlowrye
, US
Jan 02, 2016 6:16 am EST

I have had the same problem that’s been posted here several times from different people. The most recent was Sept. 2015 term Class began on the Sept. 23. Were posted on Sept. 29th and the funds from financial aid posted received Oct. 8, This term I received my refund from aid on schedule as in the past I had not. Dates would change to correspond with the distribution time line laws. I however took pictures of the posting when first documented and after they had been changed for my records as I began to become suspicious of how the money was being handled. This is the absolute crazy thing; the Sept. term $100.00 Federal Supplement money never was posted. I finally called and was told that the money distributed came first come first serve and depending on the financial need. I replied that there shouldn’t had been a problem then because i filed for my renewal of financial aid on March 22 and the SAR report was processed on the 23rd and I am disable so I know my family contribution is zero. Next, it I was told Kaplan doesn't process the aid reports until about a week before classes start. Therefore, I asked how you determine who gets the money or what was the point of me filing early to ensure I would qualify early then she said they still hadn't received any of the Funds from the Dept. of Education yet they were waiting on them... Therefore, after about a week or two i began thinking maybe I should call again and speak to another, well this person told me the Dept. of Education had not awarded Kaplan any Supplement money for that term and I would not be receiving any. Right then i thought this is crap, so I called the Dept. of Education and was informed they had sent the funds. Called again was told they would make a note to have the check sent out. Waited and waited on Dec.15 the account was credited $ 100.00 the funds from the supplemental money. It took them 83 days from the time classes began to send me a $ 100.00 check. The second term had begun already. Needless to say my Scholarship money was posted and credited on my account on Dec. 18 but I check has still not been cut. I am half way into the second term now which began Dec.9th and the financial aid for this term has not posted as paid yet and it should be posted by now and a refund check cut within 14 days legally. if am correct in reading the rules a 10 week term with credit hours half of the term should be completed before refunding. I don't see it happing especially since I had received scholar money from last term yet still. There is something going here it seems to me. I am concerned the college is in a financial mess. I wish this mess would straighten its self out soon. With as many complaints and comment made from so many it is hard to understand why someone hasn’t stepped up and resolved the issues. I am disable just as another mentioned in an earlier post and I have a small child and trying to use my phone as an internet connection to have classes with, one because it enables me to stay home and have classes and learn instead of running around town with a small child trying to catch a free connection. It’s hard enough trying to learn with someone calling you every 2 to 5 min. needing or wanting something. I just gave up on thinking about a sitter or some kind of day care to pitch in so I could have time for my classes alone. It’s throw a rock and sees what it hits and whom you can pay now as it is. In addition, you have no idea if you will see your little refund helper anytime in the near future or not so that’s not reliable help.

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Shavers
, US
Dec 16, 2015 1:08 pm EST

Wow I thought that I was the only one going through this. I haven't received my check since August. I have called these people a thousand times and they keep making up the excuse that they are redoing the portal. This got to be against the law and if anyone have any information, a phone numbers to a lawyer or any information please get in contact with me. They would not give me the number to the cooperate office. I am feed up with this. I wished I would have known this before I signed up for this rip-off. Everything that is in the comment boxes is the exact same things that is going on with, me my cousin, and two friends that are enrolled in this school.

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Jaidedlove34
, US
Nov 30, 2015 2:21 pm EST

I too have the same issue. So, what is the end result here? This has been going on far too long.

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gabrielle63
, US
Nov 08, 2015 5:00 pm EST
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I am glad to see that I am not alone in the existing on going misuse of Federal Funds for Students attending Kaplan University. Numerous times my disbursement dates where changed. Disbursement money was less than advised. Also I had to pay for classes dropped within the 10 day grace period. Kaplan's response was that I was not a new student and was only allotted 5 days.

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whatever209
, US
Sep 28, 2015 6:03 pm EDT

I am not alone wow. My story is almost identical to most of these stories. I had been trying to get a hold of someone anyone in the financial aid office at Kaplan for the past two weeks. Today I finally reached someone after waiting 35 minutes on the phone and via the school website chat, I was supposed to receive my stipend on Aug 11 and posted on 31 of August still nothing. I asked what the hold up was and the guy started talking about a check that I had received prior to what I was referring to. So, then I clarified myself again and he said something oh you mean **** [protected] which was exactly the same thing as the grant I was referring to in the first place when he mentioned something about a check from unsub tuition. My reply to him at that point was, "so you do know what I am referring too". Then he started talking about my scholarship and never really answered my question until later long story short he said he would put a ticket on it and get mailed out within 3 days. He never said why it had not been mailed. The person I spoke with on the phone gave a completely different response which made no sense what so ever and said it would be 21 days from the date my scholarship posted on the Sep 25 that they were just going to combine the amount together. So who knows . By then I will have no electricity no internet.

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jmesmith
Las Vegas, US
Aug 04, 2014 3:48 pm EDT

OMG! I am so relating to all these horrific stories regarding Kaplan University. I applied for my federal grants and loans waaaaay back in June and was approved and did what i was suppose to do s far as get them whatever documents they needed in a timely manner. Classes started on July 3rd 2014. I was informed that my grants and loans would be dispersed on July 30th 2014. I checked my student portal and it shows my grants and loans are ready to pay on August 6th 2014. I got all excited thinking I would receive my check in the mail by the 6th boyyyy was I wrong. It is now August 4th 2014 and I thought I would give financial aid a call just to check the status today and I was informed that my funds should post to my account on the 6th and my check should be mailed to me 14days AFTER my funds post to my account. If that is actually correct then i wouldn't receive my money til the end of this month which this semester or whatever Kaplan calls it will be damn near over. I mean how is a student suppose to buy what they need for their classes if they don't get their money til the damn semester is almost over. i am in need of purchasing a new laptop and that was the sole reason for me to take out loans. i am having to access my classes and homework from my cellphone and having to use the library for submitting all my work. This has all become ridiculous and out right insane to make your students wait so long for money that is legally owed to them. I am half tempted to say the hell w this college if i have to go thru this each and every semester. im so pissed and frustrated right now. and another thing how is it one class w them can cost$1855 im taking two classes and totals $3910 my grants and loans barely covered my tuition leaving me w a check of $757 which i am now waiting on. This is a damm nightmare.

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monkis
, DE
Jul 07, 2014 3:05 pm EDT

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BrckCtySOAve
, US
Jul 21, 2017 4:56 pm EDT
Replying to comment of monkis

We are students speaking about having loan problems dealing with no integrity and you pitch a loan. I mean really where do they do that at? You need to reevaluate your post.

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kaplansucks1
altoona, US
Jun 26, 2014 4:19 pm EDT
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I am having the same issues! My Iowa grants have been in ready to pay status since April 30, 2014. Iowa College Aid electronically sent the funds to Kaplan on the 16th of June, it I snow the 26th and Kaplan is claiming they have not received the funds. For two days they have told me they will have a manager/supervisor call me back about my grants and still...NOTHING! This has been going on since the day I started at Kaplan. I have 3 classes left to finish my Associates. All they will tell me is there is a delay in my grants DUH! so I am going on over 45 days now waiting for my grants. What is insane is once they go into paid status, Kaplan says they have 21 days to mail them and then it is another 5 business days before I receive it in the mail! I am so DONE! They have literally made me not even care of I have an education...WAY TA GO KAPLAN! I truly pray that Kaplan gets shut down! I contacted Iowa College Aid again and filled out a complaint form and they are supposed to be investigating Kaplan on my behalf, I will keep you updated as to what they find out.

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katdaddy420
richton park, US
May 30, 2014 7:49 am EDT

Well im currently a student at kaplan my stipend posted 5 28 2014 lets see if i recieve my stundent loan left over money ill keep you all posted my first semistr as well

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3:13 pm EDT
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Kaplan University total scam

I spent one, 10 week term (and 5 grand) at Kaplan and it was the biggest waste of time and money ever. I entered already having a bachelors degree but wanting to work in health care. What a stupid mistake that was.

The instructors don't care, many of them aren't even adequately educated. Students spend "class time" yapping on their cell phones, having noisy conversations, sleeping, or talking about themselves. Instructors have absolutely zero classroom control, so the one or two people actually trying to learn get overlooked. Instructors act irritated by those who want to make good grades.

Financial aid lies - don't believe me? Read reviews all over the internet about how people get ripped off by financial aid misleading them. This was evident by them magically having funds for me after I told them I couldn't afford the program as it stood. I'm positive that they would have let me finish my time saying I had loans, then suddenly presented me at the end with a bill, holding my degree for ransom. Again, read reviews on the internet of people to which this very thing has happened. I think getting a root canal would be more fun than dealing with the business office nightmare.

Also, I've spoken to doctors around here and they won't hire students who go to Kaplan because the school has a crappy reputation due to its graduating people who are poorly educated and lack communication and workplace skills. It's a joke of an "institution". It's not a university, it's an institution of higher learning. Credits do NOT transfer because no respectable school will take credits from Kaplan. This is a for-profit business. They do not care about you succeeding, they care about overcharging people dumb enough to fall for their scam.

I'm completely embarrassed that I fell for the Kaplan trap, and I hope anyone considering attending Kaplan will RUN in a different direction. PLEASE do more research than I did. I'm now looking at a program at a reputable school and the cost of this program is 1/3 of what Kaplan charged. There are other options, you just have to seek them out. I did not do enough research and now I'm paying for that mistake.

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Update by runawayomaha
Jul 27, 2010 3:16 pm EDT

I forgot to add - read the complaints that you find online. You will find that many of them are well-written, it's not just a bunch of angry nitwits who can't string together a coherent sentence. They are reviews you will want to read, and that you will hopefully find helpful.

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kinez
Holtsville, US
Jan 03, 2011 5:57 pm EST

I am having the same problem. They refuse to track over $3, 000.00 of my expense money that was supposedly mailed out. No one will even let me talk to the business office and at this point I have no choice but to go to the post master just to prove that checks are not at the post office, but have never been mailed out by Kaplan. I think Kaplan is holding onto my money as well as other students' money. How do we prove they are stealing our money?

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Kaplan University forgery and fraud

I agree with everyone who says that the school is a fraud and that financial aid is a joke. I have been complying a complaint letter of over 200 pages since February 2010 after a lot of reseaarch. The smartest thing I did before I left was that I searched every corner of my kaplan page and obtained every piece of information they had on me and my account before I was shut down. All of the admission papers are forged by Esign and the information is all wrong, there is a ton of papers I never saw that had an e signature and the trailing numbers do not match . None of my loans are legit because I never got to pick a lener or program or shown a list or received my bill of rights as a borrower and the very first award letter that I found (as part of my leaving) was falsified to show I would have enough loan money because it set me up as going to school for my associates not my Bachelors like everything else said. Year 2 my loans were sold without my knowledge and I never signed or received an award letter, I made numerous calls to FA and was ignored, all emails ignored and the topper the MPN is a forged Esign also. I was told that I signed with my Fasfa pin and I found the site that said I never signed any MPN with my PIN and now they have zero information on the website. For 3 months I have been waiting for the supervisor to call me to prove my esign; no call and it is July. Kaplan Ombuds not legit another lie and intimidation to pay money not owed. I am saying all this (and I am sure I am forgetting something) because I am only baffled by what type of attorney I need; Criminal for forgery? Torts for moral duress? Contract for all the contracts not signed? Maybe an attorney that deals with the fact that Kaplan is not even accrediated in the state I live in and that they have taken more money than necessary and in unscrupulous ways for a degree they know I will be able to use as...well you know. If there is anyone with an idea please feel free to let me know at [protected]@yahoo.com .

For those who are having a great experience, either you work there, have worked there, or are just special.

I have done 6 months of writing and researching to know there is nothing legal going on at Kaplan and it is like a snake you don't know until you are bitten.

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Update by scroteau5
Feb 25, 2011 8:08 pm EST

Doreen,
I do not feel nor am I going to explain my story to you. I am highly educated and I find you to just be a mean hypocritical individual. You know nothing about my experience along with what I did and did not do. I am glad you are having a good experience. For the rest of your post I find it to be baseless and nasty so I am not going to that level.

I hope you have a great day,
Shannon

Update by scroteau5
Jan 07, 2011 7:49 pm EST

These complaints are going beyond this board and if you would like to help us we would like to help you. There is a group on Yahoo named Takenumdown2010 and I am the owner and right now we are filling out affidavits to the Florida Attorney Generals Office and if you would like to be heard by someone in power this is the way to go. There is one catch you need to sign up to be a member by going to takenumdown2010@yahoogroups.com and please give a brief reason why you have been a victim of camplain and at that point I can accept you.
I Look Forward to Seeing You!

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DrRenesc
Coconut Creek, US
Feb 25, 2011 5:10 pm EST

I am a current student at Kaplan University-Online and I am very happy there. I do not now nor have I ever worked for Kapln or the Washington Post, so maybe I am just special but I doubt it. I was smart enough to research the school, its financial aid process, its accreditation, and whether or not the degree is accepted by my state before signing anything. I was fully aware that the student loans were my responsibility as was that receiving the proper courses, loan payments and course materials were as well.
I built and maintained a working relationship with my academic and financial aid avisors, as well as followed up each term with fafsa.ed.gov. No college or university handles the entire financil aid process for you, you must advocate for yourself. It is best you learn to do this now before you have need of the Social Security Administration, the IRS or any other federal or state government office, as they can only do so much for you, you have to take responsibility for yourself. If you only had five or less terms at Kaplan for your degree, than I have to think that you just did not pay attention to your student account. These are available online at the Kaplan student platform as well as from the financial aid office.
As for the rest of your complaint, until I see the documents themself I will reserve judgment, but I have a question for you. What part of Kaplan University-Online is a for-profit school did you not understand? As with an business based on the bottom line, you have to be aware of your rights and your responsibilies, blaming the business practices when you did not reach the business first is like saying "I didn't know that my bank charges for overdrafts", and expect a refund of the fee.
In conclusion, online schools are not for everyone, nor is every online school the same but Kaplan University-Online is an excellent school and one I am proud to call mine.
Doreen Chamberlain
Coconut Creek, Florida

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A Student
, US
Jan 07, 2011 12:30 am EST

I have read every complaint on the complaint list about Kaplan University, I am amazed at how every story is mine. It gives me some comfort to know that I am not the only student going through this pain. But I am deeply hardened at the fact that this Kaplan society is getting away with doing so much harm to the public. It seems to be that they are surviving on our heart aches, pains, struggles but most important our dreams. But we must not forget that changes come in numbers. I do realize that a lot of complaints may not go further than this site, for fear of Kaplan going after some or all of their on going students that feel so strongly about the inadequate service we are receiving from a suppose to be professional people. For many of us, this was suppose to be a chance or opportunity to reach our dreams. But sorry to say it has turned out to be a nightmare. I am sure that we all may find a solution to this problem, or at least make it better for new students. Kaplan Inc. Headquarters is located in New York, look it up. Locate the phone number record the address, I f we all contact them and send in written complaints our voices would be heard. It is time that we put Kaplan University were we have not been, in the spot light. Show the world what they are really made off. If one business have this many complaints of the same nature, then it is not us it is the adminstration departments. Remember change comes into reality by numbers.

A Student.

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Kaplan University victim

There are other places to file your complaint too. And the more complaints on a business there are, the closer we come to getting help. As well and possibly help inform other innocent persons from becoming a victim like us. This is a great website: http://www.complaintsboard.com/complaints/kaplan-university-c164144.html#c702830 for complaint. And I really appreciate this website, however I’ve also found a website that can also hear your voice too.

/URL removed/

/link removed/

my e-mail

[protected]@tausworthe.com

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Angela Allen
, US
Nov 02, 2010 8:48 pm EDT

I concur with the people that have an issue with Kaplan University. I have taken one class with them for the master's program and I have never experienced anything like I am going through with them in my life. First off, I have never had a school to harass me as much as they do. They call constantly about my 2009 tax documents. I have faxed the documents more than seven times and they keep requesting stating that they can not read it. I have since then gotten a tax transcript from the IRS and have faxed that to them as well. They called me to say that they need an itemized copy of the transcript. I keep telling them that I am confused as to why they are still needing these documents from me considering the student loan people have already paid them. A representative told me that it was an error on there part that I was selected for verification and because someone requested documents from me in error, I must now go through the entire verification process. I have also been asked to send a copy of my w2'S as well. I have never had those requested before by any school! I also havea credit on my account that they will not release to me. I have no desire to ever attend Kaplan again and I hope that they will show me proof that the credit that remains is actually sent back to the student loan people because I will not pay back money that Kaplan keeps! They have gotten on my last nerve!

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Kaplan University misleading

I am 36 years old and found myself without a job and having a hard time getting one. I have a lot of years experience in an office and was an office manger for 5 years. I went to the school to further my education and get into coding. I went to the school and spoke with a representative about doing medical coding, this something I have been wanting do for a long time. I went over everything with her explained my situation and she told me after I graduated I would be making 45, 000 a year with this certificate. I looked into coding and that was bout right. After starting school, they taught us a lot about running a medical office as a receptionist. I voiced my concerns so many times to the counselors & higher ups. After wasting my money and time it turns out all the stupid certificate is good for is scratch paper...I was offered to apply for so many receptionist positions. NOT ONCE DID THEY OFFER CODING! We barely went over coding in the classes. Kaplan preyed on people who were out of a job and desperate to start over. I am a single mother and work very hard to pay the bills and feed my children. I am very disappointed in the way Kaplan handled everything. Not once has any tried to contact me after I specifically tol them I wanted a call back after I filled out my exit papers. Be very careful when you are thinking of going to Kaplan. They tell you one thing but it is a lie.

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Kaplan University owe them money?

I worked for them for about three months. I was fired because I did not meet my sales quotas. As an Admissions Advisor you are required to sell a certin number of people on enrolling at Kaplan. I began classes in a MS program, but dropped the class due to the quality of the program. I attended less than two weeks. When I withdrew, I was told by financial aid that my account was clear. Now, after a couple of months they are calling me daily asking for 100.00. I received one statement that had no description of the charge. One caller told me it was an administrative charge, but could not give me any details. I have told them, the last four times they have called, not to call me again. When I receive a statement with a legit. charge description I would contact them.
7/9/10 @ 8:44 am, 7/8/10 early evening. The first three calls were not logged by me, but they record everything.

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noodles1233
Ulysses, US
Aug 02, 2010 11:31 am EDT
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I was enrolled for 3 terms- started my 4th term, and had to withdraw for Family reasons. 2 weeks into the 4th term was my withdrawal date. Fincial advisor explained I would owe 3-400 dollars. It has been 2 months, I am back in the US only to find they have been calling, and emailing me for a bill of $2005 dollars! I explained to them my situation once again only to be rolled around, to the next person who told me the same thing, over and over again.
I finally asked the last gent on the phone whether or not he could look into my account further and explain to me where this outragous total came from...he sent me thier ledger. They dismissed 1 classes tuition totally, but are enforcing the 2nd class tuition.
I explained I will not pay for 8 weeks of no classes, and he explained he was not authorized to make any settlements...
SIGH-
I had wanted to return...
Ill be calling and emailing every day...
Lets see what happens.

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Kaplan University harassment/fraud

I have been attending Kaplan University since 2008 I will graduate in hopefuly 9 months. They continue to say I owe money from past tuition years, how? This is a good question! I have now paid them just over 700 dollars in the past couple months and they are trying to say I did not pay the full amount! They are calling me constantly harassing me, changing their story around! I have sent them proof of the money I have paid and they still are calling me! My financial aid is supposed to cover my schooling so I don't know where they get off harassing a disabled mother who is trying the best she can to make a life for her son who has problems himself! I am finding any and all places to go for help with this situation and any and all places to go to file complaints! I hope when people think of going to Kaplan they see all that so many of us have gone through and RUN FAST! This is a terrible school and I am so disgusted I feel they owe us all our money back ALL our money! They should be paying off our student loans!

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Votary
Lake Worth, US
Jul 03, 2010 12:06 pm EDT
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I just finished my AAS at kaplan and I went from a $2, 000 credit at the end to opps... I'm sorry you owe us that $2, 000 from the year before. First of all if i owed them 2 grand I am certain I would of heard about it sooner than right when I am about to grad. the school. They are after your money and what they do for education is not differant than going to the Library and looking up information you want to know. It is a steep price for a crappy education service. That and the fact once you try to leave or graduate as I did. They totally change gears and go from all nice and happy to stalkers about you owning them money even if you don't. I have been wiating 6 weeks for my $2000 check and guess what? I am still waiting. Get out now before you really get screwed.

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Kaplan University rude and rip off

Do not got to Kaplan University. They will give you the run around and just take your money. Even when you are no longer going to school there, they will still bill your credit card. When you try to ask them about the situation, they will send you to someone else who skirts around the problem. Then they talk to you like your an idiot. I have called them every month for 3 months trying to get my money back for classes I never took. All I get is a rude person who pretty much tells you to f off. Do yourself a favor, don't even click on their ads.

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mbattista
New London, US
Jun 01, 2010 2:05 pm EDT
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I do agree as well. I applied to Kaplan and I have an EFC of 0, which means I can't afford very much. Financial aid told me I'm all set, everything will be paid for between loans and grants. Why do I still need to pay $95. I also had a death in the family, which is making the situation even worse. When I contacted me admissions rep this is the e-mail he sent back:

I already spoke to your supervisor, Peter. I do ask that you do not contact me further as I will be going through Peter for any issues that should arise if I should accept Kaplan University as my college of choice.
From: UUkazim@kaplan.edu
To: mark.battista@hotmail.com
Date: Tue, 1 Jun 2010 14:21:18 -0400
Subject: RE: Kaplan University Practice Assessment

If a student doesn’t see the value of their education in this regards the deposit we’ve already lost them, at Kaplan it’s not the # of student we enroll but the # of student we graduate so we believe that in asking for a $95 deposit for those students who are serious in pursuing an education the deposit is doable at some point. Being that it’s NOT a free, and is part of the cost of your schooling it can’t be waived. When a student uses government funds a school is not able to help in paying the students tuition cost ( federal law) if this were a fee that was separate from the cost of schooling then yes. Basically the deposit pays back $95 worth of loans taken out, so a school can’t make payments on your education loans. But if you don’t believe me you can contact the Associate Director of Admissions: Peter Katsigiannis, Tel: 561.981.7536 peterk@kaplan.edu

From: Mark BATTISTA [mailto:mark.battista@hotmail.com]
Sent: Tuesday, June 01, 2010 8:23 AM
To: Steven Ukazim
Subject: RE: Kaplan University Practice Assessment

So you're telling me that you are willing to lose a student and all of his financial aid over $95? Do you have a supervisor or director over you that I can speak with? Every college has deposit vouchers based on income and need, it seems pretty pathetic that Kaplan wouldn't be able to take care of the deposit for me. And I also don't appreciate the lecture that was given, it wasn't nesscessary.

From: UUkazim@kaplan.edu
To: mark.battista@hotmail.com
Date: Mon, 31 May 2010 20:01:51 -0400
Subject: RE: Kaplan University Practice Assessment

Thanks for the updates, as stated in our 1st live chat and almost every time we talk at deposit is needed at the time of enrollment. Being that its deposit and not a fee it can’t be waive as it lowers the amount of loans your taken out. by not paying the $95 upfront you’re not saying anything as you’re going to have to pay it back at some point. So comparing us to a local school you and I both know that the level of convenience is incomparable and with U of P you said it yourself in our chat “I'd rather go to Kaplan, I heard better things” but all of this should be nothing new to you as we went over this before. So if the deposit was an issues and we do understand you could have told us before instead you said “Mark Battista: I can pay the $95. “ at the end of the day this is your education we are talking about so you have to do what’s best for you, and we understand students looking at things like graduation rates, class size and professor interaction as a barometer for selecting a school, but using the deposit as a decision maker when in reality your still paying the $95 whatever online school you go to its just added to your loans, may not be the best way to find a school.

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Kaplan University - financial aid fraud

Kaplan university is holding my student stipend hostage they refuse to post it to my account and they refuse to talk about it or explain this school is stealing money I am responsible for and they are manipulating the financial aid program if you enroll you too will be subject to the f. A department giving you the run around and charging you over 50000...

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Kaplan University shut them down

Ok so this is it, Kaplan is obviously a school where the students are being held accountable for the wrong doings of their school. Its time we as the students fight back. And im calling on you, we are going to go on different nation wide programs, i have a lawyer that i am in close contact with observing how this school conducts "business". We have even recorded conversations, and boy these guys are bad "I understand it was the error of kaplan universities department but like any business where you are over paid (3 times in one award year)being a good Samaritan you should pay" WHAT? its ok, i have it all recorded, different documents stating different prices for different reasons. If you have any documents or anything that you can find gather it. Im on a mission to finish my education and get whats rightfully mines. With this being said we are going at Kaplan top speed and we need your help in doing so. Email me with your story. These emails of stories will only be shared with government agencies in means of addressing our complaints and finishing our education. Also let me know where you are from and an email you can be reached, whether or not you will be willing to appear on shows like Oprah Winfrey, Live News broadcasting channels as well as to have your story shared with others via newspaper mail and blog. thank you. Its time to make Kaplan Pay.

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JRocker967
Murphysboro, US
Nov 02, 2010 1:48 am EDT

I have been going through a whole sleu of issues myself, I was wrongfully kicked out of school for bringing to light a defective computer program and I too have been dealing with financial aid Kaplan University is a joke and I am very emberrased to say I went there what a freakin mistake can we please go after these bozos in a class action suit.

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Annie Young
Columbus, US
Oct 01, 2010 2:39 pm EDT

I am going through the same thing. I was blocked from my classes and yes I can understand that I was short on funds but why not block me before or after? Then they still wants to get paid for the classes. I am with major regret because I should have been finished this coming November. I have been trying to reach someone in the financial aid dept. and they tells me that I cannot speak to the certain someone in that dept. They tells me that someone will be in touch with me and they don't. There were times when I was quoted one amount and then speak to someone else, it would be another amount to complete. I regret not sticking with my first mind and allowing them to convince me that I made the right choice by attending there. So with that said I am with you!

Annie Young
aryoung3112@hotmail.com

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Michelle Capps
Gravois Mills, US
Sep 09, 2010 8:52 pm EDT

OMG! I have been struggling with Kaplan non-stop for the last 4 months. I have been given 1 excuse after another as to why MY, again, MY federal student loan money has not been sent to me yet. The reasons, I mean the lies are endless! My husband became concerned when my parents saw a television show(unsure which) that listed Kaplan University as a school that is not even recognized as a "real school", so basically 1 semester that I have endured there is worthless. This same program also stated that Kaplan is a corrupt school. This wasn't there exact words but it is what they were saying. I owe almost $3500.00 to the federal government as of now. This may not seem like a lot of money to some but it is a lot to me and my family. This is money that I have to repay regardless of the reason that I feel that I shouln't have to. The government doesn't care, that has been proven for centuries. I have written proof of how much money that the federal government has sent to Kaplan on my behalf. That is a joke "my behalf" it should be "Kaplans behalf". Is this real, I feel like I'm in the twilight zone? I for the life of me cannot understand how anyone could in good conscience take advantage of people who are doing nothing but trying to improve their lives through education! We are not drug dealers, murders, rapist, or crooked cops or politicians. Why must they choose those of us who are trying to make ourselves and our country better? WHY? Well, I believe that it is because most of those enrolled at Kaplan are very young and do not know better through lack of experience. I am 43 years old, I am not one without experience, the old "been there done that " totally applies to me. I continuosly make the mistake to try to see the best in others anyway, well this may have been my last time doing that. I need help! All of us who have been "SCREWED" over by Kaplan University (the joke of all schools) need to become a united front. As one we are a small drop of water in the ocean, together we ARE the ocean. Is anyone else interested in starting a petition? We can get several signatures amoungst us and then take it to a higher athority. From there we are either going to continue our fight with them or find someone else to fight in with us. Let me know because I want Kaplan University, lol, to be held accountable for the deceptive wrongs that they have done to many and I am totally willing to either head this, help head this, or even just be an active member of this. They are wrong and we are right, lets FIGHT for whats right! FIGHT, FIGHT! We can do this, WE can do this!

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mari1819
aurora, US
Sep 08, 2010 4:01 pm EDT

they turn everything around so its never their fault!

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mari1819
aurora, US
Sep 08, 2010 4:01 pm EDT

THEY TURN THINGS AROUND SO THAT ITS NEVER THEIR FAULT!

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Tami Bancroft
Lacoinia, US
Aug 14, 2010 10:41 pm EDT

I was half way through my first year of college with Kaplan University in the year 2008 I would have graduated for my associates’ degree, and low and behold all of a sudden I was locked out of my class not once but twice. Keep in mind that they had my High Diploma more than once I have faxed it to them at least three times. Half way through they wanted my High School Transcripts, so I had called my High School and had them sent to Kaplan University. After they had received them they had locked me out of my classes again, I was unable to catch up, because my professors would not allow me back into the past classes to do any make-up work, I tried talking to them and no positive response, I then emailed my Academic Advisor and no response from him either.
I had written an email explaining to my Academic Advisor what was going on with me, and that I was in trouble, meaning my mind was not comprehending at that time, and I had two text books, that were sent to me. The first text book was, Html, XHTML & CSS, and the other one was CIW /site development Foundations Academic /student Guide /cI/wv5 foundations series. So I was lost until my professor told me that we were using the CIW site development Foundations, and not the HTML, XHTM L& CSS. At this point I was so far behind to be able to catch myself up. In the meantime, my professor gave me poor grades, and then after I was dismissed unknown to me. My Academic Advisor called me after the semester was over, and told me that I could have a break from college and when I was ready to return back as a returning student, I had to register under that Bachelor’s degree program.
I wrote to my Vocational Rehabilitation Counselor and let her know what was going on and I felt sick to my stomach about this whole situation. Up to this point I had a high grade point average (GPA) as well as my certificates showing me I had been on the Dean’s list for a year.

I have much more to share. I was wrongfully dismissed. I was told by the Governors Commisssion on Disabilities to write to the Department of Education and i did just that. I have been paying them out of pocket I paid but they want more money. I saved all my writings and back statements. I am no fool...

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5:46 pm EDT

Kaplan University they just want your money

Kaplan university is terrible,

Instructors do not answer emails with questions regarding projects, seminars, explanations.. Anything during the whole term.

Customer service are terrible!, academic advising department treat with zero respect, make fun of you on the phone, and with "sarcastic comments".

I wam in the middle of a class... Trying to drop kaplan but once y ou there... You are stuck in this terrible institution.! All I got out of kaplan is bills, no degree just the bigest mistake I ever made.

Kapaln should be out of business, they want your money and could care less if you get a degree.

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Donnatella
New York, US
Jun 22, 2010 9:05 am EDT
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Kaplan University gave me the boot after one year because they felt my writing skills were not up to par. Their rules (I was told) are if you fail a class three times you're out of the school. Now I owe thousands of dollars. I am a single woman with no job. I am 49 years old and no one is hiring. The staff are not helpful at all. Since they dismissed me from the school I have not heard one peep out of them. I can't speak with anyone, and my Student Advisor is never around. I can't pay the loans back without a paying job. I am so sorry I signed up with Kaplan University. They should lose their accredation.

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Kaplan University financial aid, scam, fraud

Kaplan University has the worst Financial Aid Dept. They have held left over money from my student loans and financial aid award. I have filed two complaints within the last 3 months with the Better Business Bureau and they still give me the run-around and ignore my emails and phone calls. I would quit now but am too close to graduating, but I will continue to file complaints with everyone I can until this gets resolved. I AM FURIOUS! I can see from several websites that they have a bad reputation.

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Update by Samantha01996
Mar 26, 2010 9:37 am EDT

Thanks for the info. I will be getting in touch with you

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tuckersmom
palmetto, US
Mar 25, 2010 2:22 pm EDT

Hi,
I feel the same way as you do. Please contact me. It is not too late to do something about this. If you are interested in handling this matter legally please contact me at Tuckersmommy2008@yahoo.com or call me personally so I can give you all the information needed! [protected] (Any time is great)

Jessica

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Kaplan University unfair academic practices

Currently I just finish a course in Computer Literacy and have been given a grade that is not fair. I am a student of Kaplan University High School, and have been having some problem with the schools staff. The school staff always wants to place the blame on me for their short comings.
The first problem arose when I was unable to fully access the Computer Lit course, I could see the assignments but not the projects. I asked for help with this problem via email in early October 2009, and did not recieve any response until late December 2009, and then was given the run around and treated very badly if I must say so myself. Anyway figured out the problem was with the way part of the course was coded and a student had to tell the schools tech support that, in order from them to finally give me a reasonable response to my complaint. Also, that my wireless USB modem was not supported for the type of coding for that part of the class. So, I was given two other classes but was going to receive a incomplete for the class. I felt as if I had been stabbed and I was under contract what was I going to do. I called the academic advisor and requested to finish the class since I had spent over $100.00 to upgrade to a wireless router so I will not have to run into a problem like that again, especially when I am the one to be penalized for it. I was able to get the class extended but was being told and mind you very rudely and crafty that an additional $50.00 would have to be paid in order to do the extention. Do you feel their is a problem here or is it just me that feels I am being scammed? I said heck no not paying an additional $50.00 and besides the whole course is almost $3, 000.00 @$89.95 a month and they want to scam me because of their program problems. I don't remember seeing that disclosure information in my contractual agreement.
Anyway got the extention at no charge but I had a very strange feeling these academic staff members were going to come up with something else, and they did. Now they want to mess with my grade by giving me INC because the teacher is saying she can't open parts of my assignments. Mind you I am not having that problem, nor my son, nor the tutor, nor the other teacher that teachers Computer Literacy. So I say no way will I except a lower grade because now they have a teacher whom is bias and quite frankley to me dishonest. But of course this is all my fault and I am not giving up until I get the grade I worked so hard for. I see what other students are talking about when they say things like this school scams students, with unfair academic practices. But I will not take this one laying down and if anyone out there has had or is having the same experience with Kaplan University, please let me know. Because you should not be taken advantage of either.

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Kaplan University - scam

I do not know exactly what is going on here with these financial problems, but I wanted to put in my two cents about student loans and other stuff. I have taken out various student loans over the years. First of all, it is YOUR student loan. It is not Kaplan's. You are the one who signs the loan documentation, not Kaplan. Student loans are Federally...

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Kaplan University frauded, lied to, misled

Run away - they dont really care!
I am a single mother who is trying to better herself through education to provide a better life for herself and her daughter. After learning about the benefits of online courses and believing that this was the answer to my dreams of wanting a chance at a better career I started the enrollment process with kaplan university in early september/october of this year. My hopes and dreams of completing my degree at kaplan university were quite grand when I first started the enrollment process with ms. Jacquelyn. I informed ms. Murphy that I had applied for financial aid and received notification that I was eligible for the pell grant in the amount of $5350. Ms. Jacquelyn informed me that I would be able to complete my bachelor's degree online and that the pell grant that had been awarded would be enough to pay for tuition, books, and fees. I was told that the sallie mae loan was only needed as a precaution and would not at all be used to pay for anything and that it was common practice and procedure to open a loan with them in any case. However to my surprise I have learned that this was not at all true and it seems that I have been blatantly lied to and misled.
Admissions representative, ms. Jacquelyn spoke with me and my mother at length on several different occasions in regards to my enrollment with kaplan assuring us both that I could earn my degree with ease and affordability she also informed me as well as my mother that classes were $350 per class with a $100 technology fee. Books would be covered by a book grant awarded from the school. She stated numerous times that the cost of attending kaplan would be completely covered by the pell grant and that there was no need for the sallie mae loan. Ms. Jacquelyn stated that the sallie mae loan would only be opened due to common practice and procedure and because of the monies that I had been awarded from the pell grant that there would be no need to utilize the loan that was opened. Ms. Jacquelyn spoke with me and my mother numerous times about these things each time stating the same exact thing over and over. She contacted me so many times through use of my cell phone that my cell phone bill was ran up to an exorbitant amount and if needed I have proof of these calls per my bills. It got to the point that I had to finally turn my cell phone off and not take her calls, and I had to repeatedly ask her to contact me using my home phone number. She had no issue talking to me after 7pm central standard time. However, once I was finally enrolled in courses at kaplan I did not hear from her again and when I did try to contact someone I could never make contact or get an answer. This is when I realized that I was just an enrollment number /quota for her, and she got me. At this point it seemed that I was starting to get the run around especially when those that I was able to talk to were not able to assist me. I spoke with nicole from financial aid as well as dafnie from academic advising who stated to me numerous times that there was no one else that could help me, that supervisors were not available, and that there was nothing that they could do for me, I was constantly told that someone would be in contact and to expect a phone call. I am a stay at home mom now and i’ve not left the home for more than 2 or 3 days during the last couple of months, and have been here to take phone calls/communication. Even when I request to know who the dean of students was they avoided the question, and would refuse to give me an outright answer. They stated that they did not even know who the dean of students was and just today it took (Ms. Dafnie) over an hour to research and find out the name of the dean of students as well as their email address. She refused to give me their phone extension or connect me directly. Both ms. Nicole and ms. Dafnie stated that they did not know this information. All that ms. Dafnie wanted to do over and over was offer help, but no help was given and at one point she even brought up my child and tried to say that I was doing this because I did not have time for school because I am a new mom, which is completely incorrect and she was drawing straws. It was my understanding from the advertisements and from kaplan’s representatives that kaplan’s goal is to offer degree programs to students who have other responsibilities such as children, full time jobs, and other outside distractions. I felt as if I was being discriminated in her statement about my being a single mother and not having the time to complete my degree. Also, I felt like I was being passed off from person to person and that the issues and concerns that I had were not being addressed. Even when speaking to these individuals I felt like they were very rude to me and did not care at all about my feelings. It seemed to me that these individuals did not want to see my concerns addressed at all and just wanted me to go away. I was constantly lied to having been told that I would receive phone calls, emails, and communications which I have not received. At one point in time I was informed by ms. Dafnie that her supervisor ms. Natasha would be able to speak with me and the next second I was told that ms. Natasha was busy doing other things and did not have the time for me. I wanted to bring to your attention to the fact that three weeks ago text books arrived at my home for two courses that I did not enroll in, ms. Dafnie took the liberty and enrolled me in these two course with our my acknowledgment. I was told during the enrollment process that I could enroll in course at anytime and that I would be the one to choose which courses to take from me degree evaluation. No one ever told me that my academic advisor would be the one to choose my next course enrollment or that I would have to file for a leave of absence which I was informed of after enrolling for the first semester. This upsets me tremendously I feel like I am having these courses shoved down my throat, and I don’t have any say in the matter. At this point I want to withdraw from kaplan and with a full refund.
After trying to get in touch with someone who could assist me with no avail I have filed a grievance with kaplan university’s compliance department and was informed that my case would be resolved by today. However since filing my grievance I have been harassed each day with a phone call from kaplan asking if I will make a payment towards a $1, 302 balance that I apparently now owe. I have had to inform those that are contacting me about the grievance because they are not at all aware of it. I am surprised to find this out due to the fact that kaplan is supposed to be researching out my complaint. After receiving a phone call today about the balance that is due I took the initiative to contact kaplan’s compliance department’s representative, shaunda who had been the counselor that was overtaking my case. All she could tell me was that my case had not been resolved yet. She did not apologize for not contacting me herself or not having an answer to my claims. She did not even seem to care. I have tried to contact her before today about the books that were sent to me. I had been informed by ms. Dafnie that a shipping label would be included in the package that was sent to me, however no return shipping label was sent along with the books and I had to contact her again about the books. She informed me that a return shipping label would be sent to me. It has been three weeks and no return shipping label has been sent to me. I have contacted ms. Shaunda about this and she also told me that a return shipping label will be sent. I have as yet to receive it and I am very worried that they are going to charge me further for these books that I did not sign up to receive. Ms. Shaunda informed her manager of my complaints today and after speaking with her manager about my complaints ms. Shaunda informed me that kaplan would reaward me $1, 339 covering the $1, 302 that I owe. However they will not honor what I was informed of in the beginning by ms. Jacquelyn. Up until three weeks ago I had been informed that classes were only $350 per class with a $100 technology fee. Now I have learned otherwise. I feel that kaplan should at least honor what was presented to me in the beginning or refund me my total tuition and other costs.
I am hoping that this can be dealt with soon and that a resolve can me made. I want to retain my relationship with kaplan as positive as it can be, but at this time I will be looking for another school to attend. I really wish that kaplan’s representatives were upfront and honest with me and my family. This could have been a great program for me.

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tuckersmom
palmetto, US
Mar 25, 2010 2:26 pm EDT

Hi,
I feel the same way as you do. Please contact me. It is not too late to do something about this. If you are interested in handling this matter legally please contact me at Tuckersmommy2008@yahoo.com or call me personally so I can give you all the information needed! [protected] (Any time is great)

Jessica

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JessicaLb
Palmetto, US
Jan 16, 2010 6:57 pm EST

hey lets get together and fight this!

kaplanuniversityrippedmeoff.webs.com

Kaplan university ripped me off SPREAD IT!

Many people don't know they can do something about this!

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Kaplan University fraud alert

Kaplan is a Fraud! I have received student loans and grants and they are trying to make me pay out of pocket. The bad things is the first amount of out of pocket expense was $300, after 2 weeks it is up to $1222. I received an email form my student loan lender saying that a Stafford loan I applied was approved for $2000, which would mean I owe nothing and they would owe me. Well as of today Kaplan has cancelled that loan and the only way I can get it if Kaplan lets the lender know yes she needs this loan, but of course I get nobody to call, email, or respond to my request.

To anyone who is considering Kaplan University be aware that they are all frauds.

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MargeEt
Royal Palm Beach, US
Jan 25, 2011 3:13 pm EST

Hi,
Please click this link and sign the petiotn:

http://www.change.org/petitions/view/tell_kaplan_the_washington_post_stop_cashing_in_on_low-income_students

Let's make them hear us.

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E
epskeiser
Salisbury, US
Jan 12, 2010 1:36 pm EST

they are crooks

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epskeiser
Salisbury, US
Jan 12, 2010 1:35 pm EST

Kaplan told me my omthly payments would be $48 then when they billed me they said they made a mistake and my monthly payments would be $438 well not being able to pay that they locked me out of my classes and further more my loans should've covered everything but they turned my loans away and wanted me to pay out of pocket now I am trying to go to a community college and they magically can't find my transscripts if you've been screwed by kaplan please email me @ epskeiser@yahoo.com and maybe we can gather enough people to get a class action lawsuit against these crooks

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Anon61
Chadds Ford, US
Dec 30, 2009 3:02 am EST

Please report your concerns to your congressional representative and state attorney general. They will keep it up if we don't work together.

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Anon61
Chadds Ford, US
Dec 30, 2009 2:57 am EST

I am in the exact same situation. My loan was canceled yesterday, December 29, 2009... Quite an about face after my financial aid officer assured me over the past six months that my package for this academic year was in good order and that the delay in my educational expense request was due to staffing shortages.

I am still trying to resolve my situation. Once done, I would be happy to share information ...phone numbers e-mail addresses. In the long run, it would be better for each of us to report this behavior to our congressional representatives not just for our own sakes but for the benefit of others too. Personally I think a congressional inquiry is in order.

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