JustFlyair booking

British air cancelled my flight and booked me on another with different seats times and aircraft. They have a very good customer service policy that allows full refunds to passengers when this happens but because I booked through justfly I could not get a refund. Justfly does not honor the customer service policy's of airlines. They kept my money and would not refund it. They would not talk to British air like British air asked. They just kept the money and were beyond rude about it. And very dishonest blaming it on the airline. The airline tried everything to get my money back. Never never book through this agency. Terrible rip off and terrible customer service. Expedia said they would have honored British airlines rules. Expensive lesson

May 09, 2017

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