Just Flowers / company lies
My son ordered flowers to be delivered to his Valentine ON Valentine's day. Just Flowers was happy to take his order and his money, saying they would be delivered on Valentine's day. At about 8.00 p.m.on Valentine's day they notified him that "due to the high volume of orders on Valentine's day (duh), they would not be delivering his order until the next day." My son told them he just wanted to cancel the order for the obvious reason that it was for Valentine's Day, and also that the girl he was sending them to would be out-of-town for the next five days and wouldn't receive them anyway. He was on hold for hours on Valentine's day and they never answered. He e-mailed them on Valentine's day telling them to cancel his order and not deliver the next day. They never responded to his e-mails and delivered them anyway. Of course, the recipient of the flowers was not there and the flowers were dead when she returned home. We continued to try to contact them by phone and waited on hold for hours and hours until someone answered. All he could say is that "the flowers were delivered", which we already knew. I asked to speak to his supervisor and was transferred to "Dean". After explaining our situation and after he confirmed that my son had sent them an e-mail on Valentine's day to cancel, he said that they would refund 100% of his money and he would have his money back in 1-3. That was on the 18th of February; it is now February 28th and he has not received a refund. I called today and waited for 50 minutes on hold until someone finally answered. After explaining the same situation again and being told "sorry"--again--I asked to speak to Dean. Dean answered and apologized profusely and told me that what he had told me was "reversed" by his manager. He was sympathetic and let me know that he felt a refund should be offered but was told he could not honor that by his superiors. I asked if I could please speak to his manager and he he connected me to "Jason." Jason was anything but helpful, respectful, or professional. He continually interrupted me and talked over what I was saying. When I told him that his own representative had guaranteed a full refund, he said "there is no guarantee". He said it would not hold up in court---really? I never mentioned going to court. He was a patronizing, rude buffoon!! As a company, I told him they should be concerned about customer satisfaction and upholding the word of the people that represent them. He continued to be rude and disrespectful. My son is 17 years old; this company is the biggest rip-off. They took over $80.00 of his hard-earned money, with the guarantee of delivering them on Valentine's day, and they did not. After e-mailing them to cancel the order, they delivered anyway--THEIR mistake. And yet, they refuse--after telling him that they WOULD give him 100% of his money back--to honor that. This company is corrupt and does not deserve the hard-earned money of anyone. Stay away from doing business with such ignorant jerks!!
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