Johnson Floors Brazilian Oak / Scratching
We purchased the Brazilian Oak pre-finished flooring through Beautiful Home Interiors of Jefferson City, Missouri for our new house. This flooring is billed as a premium product and is supposed to be harder than domestic oak hardwood flooring. We had custom installed oak flooring in our previous house which after 14 years of use did not show near the scratches that our new house has after 1 year of use. After going through the list of do's and dont's that the manufacturer lists after we initially complained, we have come to the conclusion that in order to keep these floors from scratching you have to: Walk in stocking feet, not have any pets, not have children and most of all never have company in your home.
In all seriousness, this flooring does not hold up well to any thing resembling normal everyday use. Neither Beautiful Home Interiors nor Johnson Floors are showing any kind of responsiveness to the problem and it looks like we are going to have to dig in for a long battle. We are not giving up though and are seriously looking at forming a class action lawsuit as we are not the only consumers having this problem.